Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,780 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,780 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called Travelodge to change a booking from Dec 25 to Oct 25. Aside from the admin fee of £12.50, I was told that there would be an additional cost of £69. The original booking cost was £60.99 - I was expecting there may be a slight surcharge but am shocked by this unashamed exploitation”

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Posted 4 months ago

“WENT TO TRAVEL LODGE SKEGNESS SEAFRONT. WENT FOR BIRTHDAY FOR A WEEK. DONT WASTE YOUR MONEY. POOR RUDE STAFF SERVICE. WAS CONFRONTED VIOLENTLY BY A CLEANER. ROOM NEVER CLEANED. HAD TO GO EACH EVENING TO GET TOWELS ETC. .BOOKED DISABLED ROOM WAY BEFORE IT OPENED. ONLY TO FIND ONE WASNT AVAILABLE TILL SECOND DAY. POORLY RUN .DONT RECOMMEND AT ALL. CAME AWAY STRESSED UPSET. NEEDING A BREAK.”

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Posted 4 months ago

“This evening I came down to have a drink. When I went to get a glass of water I saw a rat, not a mouse, A RAT come out of the staff area into the public space. I felt very uncomfortable to enter the cafe/bar area ever again.”

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Posted 5 months ago

“Thank you”

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Posted 6 months ago

“I have tried to cancel my booking for this Saturday, due to a family bereavement. I was advised to go on the customer service website and fill out a form which didn't accept my email address, what a joke! (even they have have my email address) they have made it impossible for you to actually cancel a booking. The customer service number is an alter-mated voice message, so you can not actually speak to anyone in person. Because i have a saver booking it is non refundable, this is why i actually wanted to speak to someone in person. Basically I will be loosing £252. Will never book with Travelodge again!!!”

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Posted 6 months ago

“I was able to have access to my stole investment funds with the best help of Olivercompanyexpert505@gmail.c/om my savior”

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Posted 9 months ago

“Shocking service at Travelodge Kinross. Do not stay here, customer service terrible no care for travellers safety or welfare. AVOID”

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Posted 9 months ago

“i ended up with bites all over my skin after sleeping there for one night. i dodnt sleep well and i have now broken out in a rash”

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Posted 1 year ago

“I had a fantastic experience working with Benito Gabriel and his team. After falling victim to a scam platform, I was left feeling helpless. However, Benito and his team were incredibly professional, knowledgeable, and persistent. They guided me through the entire process, provided regular updates, and ultimately helped me recover all of my money. Their dedication and expertise were truly impressive. I’m extremely grateful for their support and highly recommend them to anyone in need of similar assistance. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 1 year ago

“The worst place I’ve ever been in, the room was supposed to be a king size room but it wasn’t even as big as a small single room, we were 2 and we had no space to even to hang our clothes because there was no wardrobe and the was no hair dryer no no safe, no telephone, no bedside table, no tea and coffee and no room service at all!! We were there for 5 days we used the same towels we only had one towel each and we had to reuse them for 5 days. There was no bath just a tiny shower and a tight toilet with a toilet-roll and no change of anything”

Helpful Report

Posted 2 years ago

“I contacted customer service and request an amendment but no one response”

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Posted 2 years ago

“Booking online is nitemare for some reason the room was booked in my guess name”

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Posted 2 years ago

“You obviously issue these invites without any thought or recognition of circumstances. I didn't actually get to stay in Acton despite booking and paying for it months in advance. I was contacted at 8.20pm Sat25.11.23, whilst on my way to check-in, to be told you had made an error and there was no room for me, without offering any solution other than refunding my money. When I stated that was completely unacceptable I was eventually provided with a room at Park Royal which is a hotel I would never choose to stay at as it was nowhere near where I was visiting, has no restaurant facility and is sandwiched between the A40 dual carriageway, which is both busy and is carrying out significant roadworks throughout the night, and a railway line which runs freight throughout the night. I had to take additional cabs and was completely inconvienced. Other than this survey request I have received no contact, no apology and no compensation of my additional cost and inconvenience. As previously stated this solution was only provided because of my insistence that nothing could be done for me was completely unacceptable. All of this is completely unacceptable. I stay in a Travlodge at least once per month and have already made advance bookings that I am now seriously considering cancelling after being treated like this. I would like both an apology and compensation of the additional cost I incurred as a result of you mistake.”

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Posted 2 years ago

“Foul smell on the landing. The bathroom was not clean. Staff couldn’t understand simple English. I have stayed in this hotel on a number of occasions and I have not had an issue but this stay has been very bad”

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Posted 2 years ago

“Not very welcoming. View over carpark and a window from another room less than 2 metres away with no privacy. Kept awake all night by being right next to busy road . Super room are tiny not worth the extra cost . Staff didn't seem to care”

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Posted 2 years ago

“Rude receptionist Smelly bathroom, with empty body wash container”

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Posted 2 years ago

“Arrived at the hotel , having booked and paid extra for a quiet room ,I was put in a ground floor room next to a busy road . The bathroom extractor did not turn off . I spoke to reception and they were just not interested and unhelpful basically said tough .”

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Posted 2 years ago

“My discount code disappeared during checkout so it took payment more than it should”

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Posted 2 years ago

“The first 5 minutes of the phone call was taken up by establishing that you had hotel in Buckingham due to lack of understanding of the English language. I hung up after 12 minutes and called again to get another operative. The total process took and cost £ 5.69. Not good enough.”

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Posted 2 years ago

“A lot of messing about trying to pay for it would not recognize my master card, unable to get NHS discount due to not recognize the code you gave me poor service. Booked over my mobile phone.”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,780 reviews