I have tried to cancel my booking for this Saturday, due to a family bereavement. I was advised to go on the customer service website and fill out a form which didn't accept my email address, what a joke! (even they have have my email address) they have made it impossible for you to actually cancel a booking. The customer service number is an alter-mated voice message, so you can not actually speak to anyone in person. Because i have a saver booking it is non refundable, this is why i actually wanted to speak to someone in person. Basically I will be loosing £252. Will never book with Travelodge again!!!