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Travelodge UK Reviews

4.3 Rating 9,776 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,776 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Faith Ndlovu
Verified Buyer
“I always find it easy to book with travel lodge”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“A few rally bad smell. Booked two nights. Only spent one.”
Helpful Report
Posted 1 year ago
Paul Finney
Verified Buyer
“Staff was rude and it was dirty this is the last time I would use Travelodge again complete filth”
Helpful Report
Posted 1 year ago
Tony Campbell
Verified Buyer
“Booked for yesterday evening 17/10/23 whilst sitting 2mins from hotel … only to be told at reception no booking and hotel full when reception asked to see email confirmation it shows booking for 22nd I have raised a case as the system allowed booking for 17th ref 15071-2165585”
Helpful Report
Posted 1 year ago
Amanda Crawford
Verified Buyer
“Andrea and Emma at Croydon Central, and Andrew and team at London Central King's Cross were really helpful at resolving a query over bag storage. The Centrsl Croydon Hotel was comfortable and quiet with s comfy bed snd good shower”
Helpful Report
Posted 1 year ago
Tracy Earle
Verified Buyer
“The website didn’t work properly and I ended up booked on the wrong day! Then had to pay to change it! Pants”
Helpful Report
Posted 1 year ago
Raymond Irvine
Verified Buyer
“Absolutely terrible experience. And Travelodge wants to charge me to call customer service. Shocking service. Ray.irvine@gmail.com 07868 359350”
Helpful Report
Posted 1 year ago
Salvatore Ventre
Verified Buyer
“I'm sorry to report that your Customer Service hasn't been able to solve my problem. I've reported my problem THREE times. I can't book from my profile because the foreign address isn't recognized (a UK zip code is required and there is NO way to set a foreign address). I worked with IT so please don't tell me 1) to clear my cache 2) to press "not in the UK button" (there isn't!) 3) not to use special characters (there aren't!). Please see the attached picture. It is a code problem so your IT department must solve it. I only can book outside my profile but this way I cannot see my purchase history. I've been a customer for many years, I'm astonished that this problem cannot be solved. Please reply to me only if you have a SOLUTION.”
Helpful Report
Posted 1 year ago
Paul Minett
Verified Buyer
“The price fluctuations were remarkable. I checked your website Saturday & the price was £149, I checked again Monday morning & the price was £68. I checked again this morning & the price is £128!”
Helpful Report
Posted 1 year ago
Karen Campbell
Verified Buyer
“Nice quick check in and comfortable clean room”
Helpful Report
Posted 1 year ago
Fraser Copp
Verified Buyer
“Waiting for a reply from Customer services. Booking re 1572983054. my original booking was online and the system entered wrong dates. I have been charged a £10 admin fee to amend the dates. I'm looking for a refund of the £10.”
Helpful Report
Posted 1 year ago
Gamzegul Dogan
Verified Buyer
“The website is very outdated and it is difficult to make booking as it freezes on the payment page.”
Helpful Report
Posted 1 year ago
Jade Clark
Verified Buyer
“Website kept crashing and I had to keep restarting my booking.”
Helpful Report
Posted 2 years ago
Christopher Tan
Verified Buyer
“I want to amend the booking but am unable to because the system has gone down. The man on the helpline said it'll be for two hours. It's still down 24 hours later.”
Helpful Report
Posted 2 years ago
Peter Marsden
Verified Buyer
“My experience yesterday (14/9/23) and the day before (13/9/23) trying to book a travelodge was really bad. I don't know whether there was something wrong with their system but I kept getting directed to pages that weren't there or got the wheel of doom.”
Helpful Report
Posted 2 years ago
Amanda Handley
Verified Buyer
“No water in 36 degree heat whilst this can happen no compensation no bottled water and room not cleaned despite being asked twice”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“No shampoo blood stain in room”
Helpful Report
Posted 2 years ago
Eva Nagy
Verified Buyer
“I havent got refund,although i made a mistake to book this,cancelled within 2 mins ,they were not available on phone to amend dates so had no other option to cancel and didnt refund my money at all”
Helpful Report
Posted 2 years ago
Malcolm Poscha
Verified Buyer
“We stayed at Toddington on 2 June a person was banging on the window many times during the night he said he wanted to get into the hotel he was removed by police officers After a number of phone calls avery unhelpful manager agreed on a evoucher I got the impression he was not interested My wife was very upset by the situation on leaving your hotel there was strange people hanging around the front door”
Helpful Report
Posted 2 years ago
Shepparx
Verified Buyer
“Dreadful. I have been a loyal customer of Travelodge and this evening I made a mistake and booked the wrong Friday. It says on your terms I can change the date and keep the same lodge. I logged in, inputted my details and clicked manage my booking only to find a booking summary- NO POSSIBILITY OF CHANGING ANY DATE. I tried to call - at a very expensive rate and no one answered. I have been trying for over 30 mins. I downloaded the app and still got caught in a cycle Manage booking - details - summary of booking - manage booking - log in - details - summary of booking. WHY SHOULD I EVER USE TRAVELODGE I am so angry.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,776 reviews
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