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Travelodge UK Reviews

4.3 Rating 9,775 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,775 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
William Doherty
Verified Buyer
“Inadvertently booked the wrong date. Emailed travelodge via PayPal and have had no reply”
Helpful Report
Posted 2 years ago
Nicholas Dooley
Verified Buyer
“This taken me 7 attempts over three days to book in which time the prices had gone up, not a good experience”
Helpful Report
Posted 2 years ago
Afwan Ahmed
Verified Buyer
“Fire alarm went off for about 10minutes”
Helpful Report
Posted 2 years ago
Griffiths
Verified Buyer
“Very disappointed to find blood on the pillow, which was not mine!! Extremely unhygienic and not what I was expecting. I didn't notice this when I arrived but due to a tight timeline in the morning, I didn't have time to report it!!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very unclean inside and out side a mess would never stop again”
Helpful Report
Posted 2 years ago
Ahmed
Verified Buyer
“Parking + tooth brush service not available”
Helpful Report
Posted 2 years ago
Perera;Perera
Verified Buyer
“I paid and reserved 2 rooms 1 double and 1 triple room for 5 people for 2 nights including breakfast and wifi connections at the Birmingham Travelodge As am hoping to arrive tomorrow when I rechecked my booking they confirm 1 double room for 2 people and the invoice amount confirmed is just less than 50% of amount they charged me What an expensive experience even before arriving”
Helpful Report
Posted 2 years ago
Somerscales
Verified Buyer
“Extremely poor cancellation. Due to circumstances out of my control I was forced to cancel several days before but was told I could not have any form of refund at all. Over £200 wasted on two nights I couldn’t use.”
Helpful Report
Posted 2 years ago
Sarjit Singh Bhandal
Verified Buyer
“Very disappointed, room dated,carpet dirty,stains all over ,no soap in bathroom no hair dryer or spoons to use to make tea or coffee,not been cleaned properly as tissue and bits on bathroom floor.used Travelodge a lot always been happy but not this time”
Helpful Report
Posted 2 years ago
Manley
Verified Buyer
“I struggle with numbers and dates. I accidentally booked Monday night instead of Sunday night. I've been charged £10 extra changing fees and no refund because Sunday night is much cheaper. Quite disappointed and don't know what to do. I suffer with clinical anxiety and its upset me. Sorry”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“During the booking after taken money they changed date check in and out very disappointing and still waiting for my refund which they haven't done”
Helpful Report
Posted 2 years ago
Steve Sprague
Verified Buyer
“Currently waiting for food that was ordered over half an hour ago so far!!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“It took several hours for the payment page to download with my screen showing a star symbol turning repetitively for this length of time.”
Helpful Report
Posted 2 years ago
Mohan Kaur
Verified Buyer
“Very poor customer service”
Helpful Report
Posted 2 years ago
McCarthy
Verified Buyer
“Took 4 goes”
Helpful Report
Posted 2 years ago
Geraint Cooper
Verified Buyer
“Nice place but very disappointed to have to change rooms late last night. My room on return had a terrible smell of smoke from someone smoking in one of the rooms.”
Helpful Report
Posted 2 years ago
John Graham;Mitchell;Graham
Verified Buyer
“Tried to book online. Got stuck waiting for secure payment. Phoned you and got charged by your premium number very bad as I had no warning. Your staff member couldn't get the payment system to work. Tried the next day to no avail. Had to download your app and book on my phone finally. So very unhappy over the whole experience. It didn't used to be like this when I used you in the past.”
Helpful Report
Posted 2 years ago
Siqin Siqin
Verified Buyer
“I booked one room three nights Got email of One confirmation number But the receptionist told me there are two confirmation numbers So I am charged twice for one booking. I complain to get refund for one of the booking.”
Helpful Report
Posted 2 years ago
Simon Perks
Verified Buyer
“Using the London City Airport Travelodge as semi-permanent housing for residents from a social services needs background will in the long term seriously impact your image, I for example will be telling our (international) company travel section to avoid this hotel for that very reason. I have had very pleasant stays in other lodged throughout the UK over the past few decades and this was by far the worst I have experienced.”
Helpful Report
Posted 2 years ago
Trevor Anderson
Verified Buyer
“You're booking progress is not at all good. If you make a mistake or you need to look up any information on extras like food ect you have to start your booking all over again.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,775 reviews
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