Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,793 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,793 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a room in Sportcity Manchester and added on the same page and time additional room for my family member, only for her to be sent to another Travelodge on M62 with the Google map directing you to the end of nowhere, it took us 4 hours till 4.30 am after driving back and fort to sport city to be told that the post code only directs one to the back of the hotel. After contacting the customer service on phone, he was convincing me that it’s my fault and that I should accept it like that”

Helpful Report

Posted 2 years ago

“Nightmare, gave up on the end. Your loss I have to say”

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Posted 2 years ago

“Room 123 ground floor. No one in Reception from 07.10 when electric lead fir CEPAP machine was returned and we needed our breakfast - 6 other boxes in Reception until we left at 8.15 NO breakfast. REFUND x 2 please. Constantly White flashing fire ceiling alarm lit the room up - video taken. Funny but then stopped???? Washing machine spinning twice in the night woken up both times night. Called Travel Lodge booking and given phone direct to Burton hotel. Called at 8.25 ‘sort my no one to take your call goodbye’. Called again at 9 am when receptionist said she was in reception - I said you are invisible then!!!😫😫😫 Very badly let down at this hotel. Await your comments. Regards, Jim Ashmore”

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Posted 2 years ago

“Not clean rubbish showet”

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Posted 2 years ago

“I was rushed into hospital with Cellulitis & was allergic to the penicillin so unable to use my booking. My brother eventually managed to cancel the booking but we are not getting a refund from Travelodge. Passwords etc are private so how are other people supposed to cancel on my behalf? I can understand no refunds on rooms but NO refunds on breakfasts? Travelodge had enough notice that we would not be there for food.”

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Posted 2 years ago

“Impossible to talk to your customer service, no possibility of talking to you on the phone, despite numerous attempts”

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Posted 2 years ago

“Mattress cover was dirty as carpet,”

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Posted 2 years ago

“Case number: 15071-2097137 Horrible experience,this is the hotel corridor and my bathroom stay,clumps of dust in the corridor,bath was black and the cleaner would not let us use cleaning products too clean our bath,we had too go out and purchase our own,hair hanging from the tap,pubic hair found inside the bath,vent full of dust,soap dispenser empty.absolute shambles if I could give 1 star I would,strongly would not recommend espically for £80 stay.”

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Posted 2 years ago

“Contacting Travelodge is difficult. The number given to contact is a premium no, that costs 13 pence per minute and waiting times are long. I could not find the email to contact, when replied to Travelodge's email, I had a message that the email could not be delivered. They should have a better system for contacting them.”

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Posted 2 years ago

“Such poor quality. The place is so tired and smells of damp. And it’s not cheap.”

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Posted 2 years ago

“Hard mattress on bed, solid pillows no softness, no telephone contact with reception, no cleaning done in room over 4 night stay, booked extra night but could not pay for this at reception and central booking uses a premium cost phone number so receptionist called on her phone as I did not have mine at the time of booking unlikely to stay with Travelodge in future. will unsubscribe to your emails. Staff were pleasant but Travelodge system is not helpful to elderly - I am 80 and found the system to be stressful.”

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Posted 2 years ago

“Purely based on the booking experience , due to Visa credit card not being accepted , so I had to go to a cash machine , draw £250 out of the credit card , then go to a Post Office pay the £250 into my current account and pay with my debit card .Why doesn't Travelodge accept all Visa cards?”

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Posted 2 years ago

“I am very dissapointed in the booking procedure, the calendar is very misleading, virtually every calandar when you book online starts on a Monday, yours starts on a Sunday, so I booked the wrong dates/days, then had to pay £10,.00 to change it, I am furious”

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Posted 2 years ago

“No never back again”

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Posted 2 years ago

“Dirty, worn and poorly maintained. There were biscuit crumbs and white stains next to the bed, black dust over the walls, no spoons to stir the drinks, a broken shampoo dispenser and watered down soap. Possibly the worst hotel I've ever stayed it.”

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Posted 2 years ago

“Website is really not good as regards booking. It takes forever to go onto the payment options and then won't let you pay by debit card (only with Applepay). I don't want to pay with Applepay!!!!”

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Posted 2 years ago

“Very bad!!!!!! You are asking for the creditcardname....exactly! On my card "H.W. ORDING" but you did not accept! You acceptered "HW ORDING". Costed me an arm and a leg to figure out what went wrong. But you will have a second charnge, I will be back again on the 7th of august.”

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Posted 2 years ago

“The App is so bad that after 4 attempts to book we had to use the website. Even then the payment procedure failed twice”

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Posted 2 years ago

“not great - beds weren't made on arrival. not enough towels, only 2 mains sockets, no hair dryer or fridge TV was small and limited on channels Room light controls not as good as hub rooms. no car park but one down by ferry charges £5 per 24 hours. paid far too much for what we got on the plus side their is a Weatherspoons underneath for breakfast / dining.”

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Posted 2 years ago

“Extremely poor , through no fault of my own due to my trip being cancelled It has cost me £62.99 to go nowhere. That's very unfair and poor”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,793 reviews