Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,792 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,792 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 1 star review on 9th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guests above we nosy stamping on floor kids running up & down 9-10.45 & again from 6am -7.30 which made us leave early and complain to reception on way out”

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Posted 2 years ago

“Website defaulted and booked me the wrong nights stay, cost me an extra £92 to put right, proper con”

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Posted 2 years ago

“Always look forward to staying at the Aigburth Travelodge with our dog, going for a long walk then having a lovely meal in the Turkish restaurant.”

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Posted 2 years ago

“Terrible, dirty room. Made a booking, I had put the date wrong which is my mistake I then had to pay £50 pound to change a date which is ridiculous”

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Posted 2 years ago

“Unable to contact you by telephone. You took money of me without my consent. I cannot get a decent reply from you regarding past bookings. When I go onto your site to book a room, I cannot get off your site unless I turn my phone/tablet off. Why???”

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Posted 2 years ago

“Travelodge is fine but the app is rubbish, every time I log in I have to reset my password and even though I know that I am using the correct password I have to reset it again. I even set up a business account and that is the same, so can someone please look at the login? There must be a fault somewhere.”

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Posted 2 years ago

“My booking was cancelled last minute, and by last minute I mean while I was standing at the check-in desk! I went left stranded in the middle of the night with no assistance from the hotel. I have contacted customer service to resolve my complaint, but so far I have had no luck”

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Posted 2 years ago

“This is a review of the booking process not the hotel. Booking the hotel was stressful. The website was clunky and non-responsive at times and crashed a couple of times. Nearly gave up. Nothing against the hotel or chain just the booking portal.”

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Posted 2 years ago

“Was expecting a workers hotel. What I got was a group of long stay council residents. A group of drunk men riding the lift. And a bathroom that wasn’t spotlessly clean.”

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Posted 2 years ago

“Sorry but booking was a terrible experience. Web pages so slow loading up and when it came to the payment page it would not load on an android tablet. Eventually had to use an iPad to book. Even that wasn’t plain sailing. Even though I selected visa option it was forcing me to use Apple Pay. After around 40 minutes I was able to book our accommodation. Booking pages need looked at and resolved.”

Helpful Report

Posted 2 years ago

“Barely slep the mattress was so uncomfortable, lumpy and low! My back was killing by morning and I did not feel refreshed just tired and groggy”

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Posted 2 years ago

“15 quid because i made a mistake on booking rip off”

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Posted 2 years ago

“I didn’t book on what it says on the booking”

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Posted 2 years ago

“Very impersonal If you have a problem with an email you can't reply etc. If someone cares to call me I will go through all the problems.”

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Posted 2 years ago

“Unfortunately I had to cancel my visit due to a family emergency and tried to cancel on the home page / website but it wouldn’t let me then I phoned to be told my cancellation was to late to be refunded or to move to another day .. I will NEVER use your services again.. rubbish policy”

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Posted 2 years ago

“Would not recommend”

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Posted 2 years ago

“Just had to re-arrange a booking I made for yesterday costing £110, changed to 7th Oct costing today £67.99! I was charged an extra £10 for the privilege costing me £120! But you had the cheek to send me out a revised invoice for £88.99! As the room was £78.99 when I changed the booking on Friday! That’s wrong because you’ve charged me £120 so surely the invoice should reflect the price I’ve paid. Not making it look like you were going to refund me the difference!! Yes I know it’s in the Ts&Cs! Plus whatever you charged me on the phone to amend my booking as I was unable to do this online via Manage Booking like I was told on thr first phone call! 😡”

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Posted 2 years ago

“It's impossible to contact someone re my booking, as soon as I received my confirmation email I realised I booked the wrong date. My flight is just after midnight so dared 31 August, check in 30 August. Mistakenly, I booked Travelodge on 30th, wanted to change to 29th but cannot get to manage my booking. Money wasted.”

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Posted 2 years ago

“Booked for the Wrong Day Travelodge would not give me my money back”

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Posted 2 years ago

“over priced, breakfast to go??? where's the restaurant, for what I paid it was pretty poor.”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,792 reviews