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Travelodge UK Reviews

4.3 Rating 9,776 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,776 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Roy Perry
Verified Buyer
“Unable to contact you by telephone. You took money of me without my consent. I cannot get a decent reply from you regarding past bookings. When I go onto your site to book a room, I cannot get off your site unless I turn my phone/tablet off. Why???”
Helpful Report
Posted 2 years ago
Dave Stout
Verified Buyer
“Travelodge is fine but the app is rubbish, every time I log in I have to reset my password and even though I know that I am using the correct password I have to reset it again. I even set up a business account and that is the same, so can someone please look at the login? There must be a fault somewhere.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“My booking was cancelled last minute, and by last minute I mean while I was standing at the check-in desk! I went left stranded in the middle of the night with no assistance from the hotel. I have contacted customer service to resolve my complaint, but so far I have had no luck”
Helpful Report
Posted 2 years ago
Spence
Verified Buyer
“This is a review of the booking process not the hotel. Booking the hotel was stressful. The website was clunky and non-responsive at times and crashed a couple of times. Nearly gave up. Nothing against the hotel or chain just the booking portal.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Was expecting a workers hotel. What I got was a group of long stay council residents. A group of drunk men riding the lift. And a bathroom that wasn’t spotlessly clean.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Sorry but booking was a terrible experience. Web pages so slow loading up and when it came to the payment page it would not load on an android tablet. Eventually had to use an iPad to book. Even that wasn’t plain sailing. Even though I selected visa option it was forcing me to use Apple Pay. After around 40 minutes I was able to book our accommodation. Booking pages need looked at and resolved.”
Helpful Report
Posted 2 years ago
Monique Monique
Verified Buyer
“Barely slep the mattress was so uncomfortable, lumpy and low! My back was killing by morning and I did not feel refreshed just tired and groggy”
Helpful Report
Posted 2 years ago
Stevens
Verified Buyer
“15 quid because i made a mistake on booking rip off”
Helpful Report
Posted 2 years ago
Dawn Hunter
Verified Buyer
“I didn’t book on what it says on the booking”
Helpful Report
Posted 2 years ago
Demetri Mitas
Verified Buyer
“Very impersonal If you have a problem with an email you can't reply etc. If someone cares to call me I will go through all the problems.”
Helpful Report
Posted 2 years ago
Roberts
Verified Buyer
“Unfortunately I had to cancel my visit due to a family emergency and tried to cancel on the home page / website but it wouldn’t let me then I phoned to be told my cancellation was to late to be refunded or to move to another day .. I will NEVER use your services again.. rubbish policy”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Would not recommend”
Helpful Report
Posted 2 years ago
Saunders
Verified Buyer
“Just had to re-arrange a booking I made for yesterday costing £110, changed to 7th Oct costing today £67.99! I was charged an extra £10 for the privilege costing me £120! But you had the cheek to send me out a revised invoice for £88.99! As the room was £78.99 when I changed the booking on Friday! That’s wrong because you’ve charged me £120 so surely the invoice should reflect the price I’ve paid. Not making it look like you were going to refund me the difference!! Yes I know it’s in the Ts&Cs! Plus whatever you charged me on the phone to amend my booking as I was unable to do this online via Manage Booking like I was told on thr first phone call! 😡”
Helpful Report
Posted 2 years ago
Snow
Verified Buyer
“It's impossible to contact someone re my booking, as soon as I received my confirmation email I realised I booked the wrong date. My flight is just after midnight so dared 31 August, check in 30 August. Mistakenly, I booked Travelodge on 30th, wanted to change to 29th but cannot get to manage my booking. Money wasted.”
Helpful Report
Posted 2 years ago
Roger Robinson
Verified Buyer
“Booked for the Wrong Day Travelodge would not give me my money back”
Helpful Report
Posted 2 years ago
Haste
Verified Buyer
“over priced, breakfast to go??? where's the restaurant, for what I paid it was pretty poor.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Basic hotel easy to book but very expensive. I wouldn’t be surprised if there is some sort of price fixing going on alongside other hotels. Shame as it’s during cost of living crisis. Price for a room in Huddersfield is more expensive then other major cities like Manchester and Birmingham…..”
Helpful Report
Posted 2 years ago
Mark Wilson
Verified Buyer
“When we arrived we were given are room on the second floor that was extremly dated only to find the curtains bearly hanging on the track, the curtains them selves seemed to have been passed from lodge to logde and needed repalcing years ago. There was also no mention of noise from the railway just below are window when we booked, we asked for a room that could have the curtains properly and not on the rail side, we was given a foom on the 4th floor on the rail side and a set of ear plugs....."what a joke" the train seen from the Blues Brothers came to mind. The room on the forth floor had curains that closed but wasnt much better Travel Lodge you've made me Premier Inn customer. I understand that this Lodge is cheaper than the rest but you expect evry”
Helpful Report
Posted 2 years ago
Prakash
Verified Buyer
“The booking conformation doesn't tell any details!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Bad service, stuffy room.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,776 reviews
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