Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,793 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,793 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“over priced, breakfast to go??? where's the restaurant, for what I paid it was pretty poor.”

Helpful Report

Posted 2 years ago

“Basic hotel easy to book but very expensive. I wouldn’t be surprised if there is some sort of price fixing going on alongside other hotels. Shame as it’s during cost of living crisis. Price for a room in Huddersfield is more expensive then other major cities like Manchester and Birmingham…..”

Helpful Report

Posted 2 years ago

“When we arrived we were given are room on the second floor that was extremly dated only to find the curtains bearly hanging on the track, the curtains them selves seemed to have been passed from lodge to logde and needed repalcing years ago. There was also no mention of noise from the railway just below are window when we booked, we asked for a room that could have the curtains properly and not on the rail side, we was given a foom on the 4th floor on the rail side and a set of ear plugs....."what a joke" the train seen from the Blues Brothers came to mind. The room on the forth floor had curains that closed but wasnt much better Travel Lodge you've made me Premier Inn customer. I understand that this Lodge is cheaper than the rest but you expect evry”

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Posted 2 years ago

“The booking conformation doesn't tell any details!”

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Posted 2 years ago

“Bad service, stuffy room.”

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Posted 2 years ago

“Noisy, dirty, always smells like weed. Will only stay here if I have no other choice.”

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Posted 2 years ago

“Tried to book a room for my husband on the day he wanted to stay. Picked room and was sent to payment. As he was staying on the day I booked the savers rate. When my husband received the email it was booked for the next day instead. I called the hotel as website wasn’t allowing amendment as I turned out the hotel was fully booked. So even though it allowed to book and took my money a room was not available and was told by hotel staff I had lost the money.my husband ended up at another travel lodge nearby and had to stay in a family room. He had no choice as his mother passed away that day and had to stay somewhere. At no point did any member of staff tell us we could amend our booking to another hotel and pass the previous booking money on to that. We were just told you have lost the money on the savers rate. It was very stressful and has still not been resolved. We will not be staying again and your customer service needs addressing”

Helpful Report

Posted 2 years ago

“I did not make this booking”

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Posted 2 years ago

“Never seen any £39 prices of which you send me emails. As for the site kept freezing as went through two different companies too get better deal. I have an account app with you which basically does nothing for me so that's why i tried others to get my stay cheaper. I have stayed with you a few times now but maybe its time for a change after this stay”

Helpful Report

Posted 2 years ago

“I don’t even know where to start. When you navigate their website he careful as changing beds will also change dates of your stay without warning. Trying to rectify this will result in you being charged up to 100 pounds extra with a 10 quid amendment charge after 50 minutes on the phone to various people. When we got there we had to wait on our room, witch turned out to be a dorm. You what you’ve done is essentially charge me 100 quid extra for the room I was booking in the first place. Second time using a Travellodge and both times have been an utter disgrace. Honestly, I genuinely can’t get my head around how a business can be so poorly run, so mismanaged and so brutal when it comes to extortion.”

Helpful Report

Posted 2 years ago

“Very Tired and run down hotel, needs to be stripped and refurbished from top to bottom. Also needs to have a makeover outside as needs to be more inviting as well. No staff on duty after a certain time, as we got back after 10.30 and people were at the desk having to call staff for assistance. I took photos of some of the issues. Also reported these issues on part of the slip that the door card came with which has the door number on, this was all put in the key drop off box. I will be following this up by contacting the head office with the images as well, Definitely, not worth the cost charged.”

Helpful Report

Posted 2 years ago

“I tried 8 times to book online with my phone. Apple Pay was rejected numerous times and asked me to use another card. I then tried to use my Debit Visa card- but the app wouldn’t even take me to the correct page. This issue needs addressing. I eventually managed to get through using my laptop to book two rooms for this coming Sunday. A tad stressful and it doesn’t endear me to stay there again having been twice this year already.”

Helpful Report

Posted 2 years ago

“When booking two or more rooms the website does not provide a check to enable the enquirer to make all rooms flexible. It automatically allocates to the first room only. This is also the case when indicating that you want to include a dog in the second room and not the first. IF IT CAN BE DONE THEN IT IS NOT CLEAR!!!”

Helpful Report

Posted 2 years ago

“I have been trying for 3 days to get a confirmation email from Travelodge for my booking (1569499936) on 16 th August at Chieveley. Online it refuses to confirm any bookings at all and any other way of communicating with Travelodge hits a brick wall. Even telephoning the hotel is no help. Please please send me an email confirmation I can print.”

Helpful Report

Posted 2 years ago

“I was informed by the reception that the room don’t get cleaned for 7 days. So what if the dustbin are full and what if the sheets are to be replaced. . Unfortunately I will Not be booking going forward with travel lodge .”

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Posted 2 years ago

“Booking used an old date then unable to change without cost”

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Posted 2 years ago

“I needed to book 2 twin rooms, mine is for me and my son who is 12. If you select 1 adult and 1 child it allocates a family room which cannot be altered and was at a considerably higher cost and a room for up to 5 people was not required. the only way for me to book a twin was for 2 adults which meant that there was no option to request a free breakfast for my son so I had to pay for both breakfasts. I tried the online chat they couldn't help (they simply didn't know how the system worked) they said to ring the hotel, so I did this - they can't do anything to do with bookings, they gave me a premium rate number to ring (I wasn't doing this from my mobile and to add there was an additional £2.50 booking fee) I have emailed and have not received a response. So the booking experience was pretty awful”

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Posted 2 years ago

“Had queries regarding booking & phoned Travelodge Holyhead 3 times & no one available to take call. Phoned Customer Services who were not very helpful or interested in my query. After several attempts and 2 hours I was able to make booking on-line myself. Very disappointed how expensive rooms are at Travelodge & how you do not reward loyal customers!!!!”

Helpful Report

Posted 2 years ago

“Tried to book each day for around three weeks - phoned a couple of times and got cut off. The price therefore kept changing. I even tried different hotels, same experience”

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Posted 2 years ago

“Still waiting to hear about my initial failed booking, but money was taken from my credit card. Really need to get that issue resolved!”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,793 reviews