Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really difficult to make the payment for the booking. Took several attempts.Tried to chat on line but told would be contacted within 5 days.”

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Posted 1 year ago

“Brown water coming out of taps”

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Posted 1 year ago

“Worst experience of my life, they sell away my room that was booked and pay 2 weeks in advance, We arrive at 2 o'clock in the morning with 2 child (5 and 9) at your greenwich high road in London and we will be notified that our room was not available. Not only that they also notified that the room I booked two week before was destroy by a broken shower, after a few minute the shower didn t destroy the room but was the wc that doesn't flush, than they propose to send us to another hotel, manager was not there, ass. Manager was not there either so at 2.30 just for the sake of the kids we accepted, they call a taxi and they start to argument with him about the price for sending us in another hotel, lothian or something like that, than after finally they arrange price (3 o clock) we arrive at other travelodge were nobody know we should arrived, they left us outside the door (2 small child) with wind and cold until they check the name, than they ask us to come inside while they checked again, taxi driver was with us and his was stunned by that. So they give us a room at 4 o clock, because they need to check, even if greenwich confirmed our booking there was nothing on the system. I don't want to stay in this hotel, i want my completely reimbursement back this was the worst experience that I ever have in my life, worst service ever. Of course nobody replay at your customer service or booking service”

Helpful Report

Posted 1 year ago

“Had a very poor frustrating experience trying to book my hotel on your website as the Payment page kept freezing or not loading. I spent numerous times trying and different devices over two days to the same experience. I was nearly giving up and looking on booking.com when your payment page came to life and actually processed!! Nearly lost my business by poor website”

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Posted 1 year ago

“The system took ages to accept any information. Especially trying to get through to the payment section. The text messages we received were incorrect although the booking email was accurate.”

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Posted 1 year ago

“We were not able to use our e voucher”

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Posted 1 year ago

“Booked room for Sat 29thh but invoice sent wasn't my address also I wa and apologies charged me twice. So suspected some wrong and possibly fraud so cancelled my Nat West debit card. Have spoken to Travel lodge Chessington who said I am booked in for 29thJuly and will sort refund on 29th. They very helpful and apologetic. Terry Wood 07968217109”

Helpful Report

Posted 1 year ago

“This is to early to ask for a rating! All I've done is make a booking. I do not know if the room will be available when I arrivd or how good it will be.”

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Posted 1 year ago

“Website is terrible to use payment side. Had to use phone App in the end...... wasted my time”

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Posted 1 year ago

“My rating is to do with communication only. I booked a double room from you through Trivago for one night - 2 guests at Lakeside Thurrock 4/5 August and got a deal at £42 instead of £46 ? I think. When I checked my receipt it only mentions one guest instead of two. Ive sent emails to check this with no answer back- it’s for 4/5 Aug 2 guests Invoice no. WB102721256 Confirmation no 1568853236 I am writing here in hopes of a reply as can’t get an email reply Christine Boxcer and Ian Reed- 10 Penjory Court TR15 1FF”

Helpful Report

Posted 1 year ago

“unsatisfied”

Helpful Report

Posted 1 year ago

“Very difficult for a one legged man to sit on the plastic bowl shaped chairs and certainly not the cleanest of places I’m sorry to say ! Premier inn will be my favoured as from now on .”

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Posted 1 year ago

“I use travel lodge in Medway quite often I made a mistake and was not allowed to change my booking”

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Posted 1 year ago

“I have great difficulty contacting Travelodge by email; if fact have so far failed Confirmation number1568786326 relating to a booking at Todhills for night of 25/26 Aug priced at £120.99 changed to 27/28 Aug at £67.09 on the latest invoice quoted at £67.09 + £10 for changed date. I feel grieved that £53.90 has not been returned to my account as 120.99 - 67.09 =53.90.I accept the £10 taken for changing dates. The gross immorality of business lures clients toward the lower rate KNOWING that under the rules they apply they KNOW that the money they've taken by this subterfuge is safe in their hands. Unless the refund is given don't expect either myself or others will use Travelodge. On the latest invoice it quotes I was charged only £67.09 whereas YOU know £120.99 was charged! We only had to change as double booked for dates 25 to 26th Aug. email ( john@thelockes.co.uk ) .”

Helpful Report

Posted 1 year ago

“The website continues to be difficult to search for and book hotels despite recent improvements”

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Posted 1 year ago

“Nightmare booking wanted 1 room for 1 night for two adults and changed the booking , nightmares trying to get the basket cleared.”

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Posted 1 year ago

“It took us 48 hours to book , the site was hopeless.”

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Posted 1 year ago

“I made a mistake with the dates and obviously didn’t stay In the hotel, arrived last night and was told I had to rebook with no discount or any compassion at all. Room was dirty and had a funny smell and walls all damaged. Won’t be back in a travel lodge anytime soon that’s for sure.”

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Posted 1 year ago

“Sorry but hopeless, dirty, run by the security "guards".”

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Posted 1 year ago

“wait for an email to reset my password.Have been waiting for over 24 hours”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews