Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,793 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,793 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hotel was pretty poor I don't like leaving negative reviews but room was very dated there was grit in the sheets and we paid for breakfast which was the worst I've ever had if I'm brutally honest. I hate leaving negative reviews but I don't understand why people do jobs half heartedly with in the hotel industry it's an experience there efforts make the difference not the setting really”

Helpful Report

Posted 2 years ago

“Poor sleep I guess staff slamming doors every 2mins guess no visitor will pay their money to come and disturb others without having a sleep for themselves”

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Posted 2 years ago

“Dirty room,dirty bed sheets,dirty towels shocking will never stay in a Travelodge again.”

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Posted 2 years ago

“Website barley works. Tried to book a hotel in Scotland for a few nights and it just kept saying issue with payment. Tried 8 times but wouldn’t do it. Nothing wrong with my card etc. All details 100% correct. I’m off to premier inn. Bye”

Helpful Report

Posted 2 years ago

“I made 4 attempts to make the booking on one day but when it came to making the payment it was impossible to make any more progress. The following day I tried again and was able to complete the booking. However, the time wasted and frustration generated on the first day meant that it was a much less-than-satisfactory experience.”

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Posted 2 years ago

“Booked twice by accident rang straight away but said couldnt do anything i have put in a message to customer services”

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Posted 2 years ago

“Website was dire, it wouldn’t refresh, or let me pay, tried ringing to book but lost patience! NOT a pleasant experience!”

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Posted 2 years ago

“Can't change location”

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Posted 2 years ago

“Consistently poor quality, unclean hotels with staff who just don't care. Overpriced in many cases and hugely under deliver.”

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Posted 2 years ago

“Really difficult to make the payment for the booking. Took several attempts.Tried to chat on line but told would be contacted within 5 days.”

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Posted 2 years ago

“Brown water coming out of taps”

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Posted 2 years ago

“Worst experience of my life, they sell away my room that was booked and pay 2 weeks in advance, We arrive at 2 o'clock in the morning with 2 child (5 and 9) at your greenwich high road in London and we will be notified that our room was not available. Not only that they also notified that the room I booked two week before was destroy by a broken shower, after a few minute the shower didn t destroy the room but was the wc that doesn't flush, than they propose to send us to another hotel, manager was not there, ass. Manager was not there either so at 2.30 just for the sake of the kids we accepted, they call a taxi and they start to argument with him about the price for sending us in another hotel, lothian or something like that, than after finally they arrange price (3 o clock) we arrive at other travelodge were nobody know we should arrived, they left us outside the door (2 small child) with wind and cold until they check the name, than they ask us to come inside while they checked again, taxi driver was with us and his was stunned by that. So they give us a room at 4 o clock, because they need to check, even if greenwich confirmed our booking there was nothing on the system. I don't want to stay in this hotel, i want my completely reimbursement back this was the worst experience that I ever have in my life, worst service ever. Of course nobody replay at your customer service or booking service”

Helpful Report

Posted 2 years ago

“Had a very poor frustrating experience trying to book my hotel on your website as the Payment page kept freezing or not loading. I spent numerous times trying and different devices over two days to the same experience. I was nearly giving up and looking on booking.com when your payment page came to life and actually processed!! Nearly lost my business by poor website”

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Posted 2 years ago

“The system took ages to accept any information. Especially trying to get through to the payment section. The text messages we received were incorrect although the booking email was accurate.”

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Posted 2 years ago

“We were not able to use our e voucher”

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Posted 2 years ago

“Booked room for Sat 29thh but invoice sent wasn't my address also I wa and apologies charged me twice. So suspected some wrong and possibly fraud so cancelled my Nat West debit card. Have spoken to Travel lodge Chessington who said I am booked in for 29thJuly and will sort refund on 29th. They very helpful and apologetic. Terry Wood 07968217109”

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Posted 2 years ago

“This is to early to ask for a rating! All I've done is make a booking. I do not know if the room will be available when I arrivd or how good it will be.”

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Posted 2 years ago

“Website is terrible to use payment side. Had to use phone App in the end...... wasted my time”

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Posted 2 years ago

“My rating is to do with communication only. I booked a double room from you through Trivago for one night - 2 guests at Lakeside Thurrock 4/5 August and got a deal at £42 instead of £46 ? I think. When I checked my receipt it only mentions one guest instead of two. Ive sent emails to check this with no answer back- it’s for 4/5 Aug 2 guests Invoice no. WB102721256 Confirmation no 1568853236 I am writing here in hopes of a reply as can’t get an email reply Christine Boxcer and Ian Reed- 10 Penjory Court TR15 1FF”

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Posted 2 years ago

“unsatisfied”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,793 reviews