Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to amend the booking and the lady was really rude to me as someone who is booking on behalf of a business. Won't be using again if don't have to.”

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Posted 1 year ago

“I'm NOT booked in to Birmingham Hotel and couldn't book online yesterday, had to phone a higher charged call to speak to somebody”

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Posted 1 year ago

“We booked this thinking for one night would be fine the place is full of refugees and homeless people the rooms where dirty my son had a flea crawling on his pillow, dried blood in the shower, the rooms so hot that the fan they put in the room that was full of dust was about as much help as a chocolate teapot, the television pixelated and we had to listen to people in the room next door arguing then having sex”

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Posted 1 year ago

“Disappointed beyond belife”

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Posted 1 year ago

“Look at my message sent to you today I would give 5stars if this is sorted thank you John hawthorn”

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Posted 1 year ago

“Terrible trouble booking. The form kept blanking and then the payment page wasn’t clear.”

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Posted 1 year ago

“The whole hotel apart from the lobby was boiling hot - felt like the heating was on full blast. We booked 2 nights and left straight after we woke up on the first night as it was too hot.”

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Posted 1 year ago

“No hand wash no shower gel”

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Posted 1 year ago

“Would be a lot better if their website didn’t keep freezing/crashing”

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Posted 1 year ago

“Stayed one night, we checked in late (about 11pm) and noticed that when using the sink there was no hot water. Didn't do anything about it as it was so late. The next morning, when we wanted to use the shower there was still no hot water. It wasn't just running cold, the hot tap in the sink and shower weren't running at all!! Went to complain and no-one on reception. Wanted to complain on check out but still noone on reception, so phoned as we were driving home, the lady said she would take a look and phone back, but we've heard nothing!”

Helpful Report

Posted 1 year ago

“The booking experience was terrible! I was supposed to pay with Eurocard. At first the system refused to approve the Norwegian Post number after many attempts, then suddenly this worked. But then the system refused and approved the name on the eurcard. I never managed to do that, on several browsers. There is clear potential for improvement. Perhaps it is that Norway is not important in the system, or that the system lacks key information about Norway? Norwegian letters can also be a problem, as I have Å in my name. I ended up having to set up the card with Paypal. Then I finally got paid for the room. But this took several hours, and a lot of frustration! Far from acceptable, given that I was going to travel often.”

Helpful Report

Posted 1 year ago

“Night 1 Very noisy from pub next door 🚪 not the early hours. Staff said they would talk to pub but this continued. A little later there was a domestic incident causing daughter extreme upset.Requested room change. Night 2 New room. Still very noisy but staff would not move us. Just got to sleep then just after midnight heard someone unlocking and entering the room. I obviously screamed and was told it was reception staff who quickly left. Again this caused distress to myself and my daughter and hardly slept for the rest of the night. At 6am the neighbours were banging on the wall for some time. I spoke to the reception in the morning who could give no explanation as to why staff are allowed to enter occupied rooms. I have had a dreadful stay and feel I deserve a proper apology and a full refund.”

Helpful Report

Posted 1 year ago

“Website is very confusing when I tried to amend my booking. I feel I got taken advantage of due to the cost of calling customer support multiple times and the cost of errors incurred by simply trying to add another day to the reservation!”

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Posted 1 year ago

“My bag has been stolen from my room. I left it in the room and called to say I left it there and they said the cleaner didn’t report anything. They fobbed me off saying we will email you? They didn’t even take my email address? I asked to speak to a manager and they said manager is not there. I called again and said I need to speak to manager and they took my number and said Manager will call in the morning. No one called so I called in the morning and the lady said manager is not available and I explained what happened. When I eventually spoke to the Manager called Cara she was very unhelpful. She said she would email me if she heard anything. I told her to check with the cleaner. She said I’ll check and call you back. I never heard back and called at 12:40 and her colleague said she’s too busy to come online. She took my number and said Cara would call me back. I called again at 6pm and she had gone home. I have reported this to the Police”

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Posted 1 year ago

“auful web site very hard to navigate abd book after 5 atenos sucess”

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Posted 1 year ago

“Booked the wrong hotel even though it was a non cancel fee , cancelled withing 1 hour no refund.”

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Posted 1 year ago

“Got there 18.30, kept waiting 20 mins after ringing bell, then met by a very rude white eastern European man, not a nice welcome, this was at worthing on the sea front ,,,,, I will not be returning, and will tell my friends about my experience..”

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Posted 1 year ago

“I rang to book two rooms 29th Sept, the lady got it wrong for some reason and booked it in July. I rang back to get the matter corrected, and had to go through the procedure of cancelling my booking in which you have promised to send me a credit note I had to pay over £100 per room extra and end up with NINE emails trying to explain the change. Afraid not at all Happy Ray Blackmore”

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Posted 1 year ago

“We stayed on the third floor. The smell was disgusting. We raised it with reception who said it was due to a fire. The mix of the fire with sprayed perfumed scent made me an my partner feel sick every time we came in or out. We were unable to use the aircon in the room due to the smell from the landing wafting in. The room was extremely hot which meant we had no choice but to have the window open. This resulted in us being awake most the night due to the noise from the pub opposite until the early hours. Very disappointed in our stay and won’t be returning.”

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Posted 1 year ago

“Tried to change day of arrival and hotel....was told this is impossible..! Shocking service. This is 2023, Travelodge still in the dark ages.”

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Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews