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Travelodge UK Reviews

4.3 Rating 9,776 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,776 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Aubrey Treloar
Verified Buyer
“It took us 48 hours to book , the site was hopeless.”
Helpful Report
Posted 2 years ago
David Campbell
Verified Buyer
“I made a mistake with the dates and obviously didn’t stay In the hotel, arrived last night and was told I had to rebook with no discount or any compassion at all. Room was dirty and had a funny smell and walls all damaged. Won’t be back in a travel lodge anytime soon that’s for sure.”
Helpful Report
Posted 2 years ago
Stapleton
Verified Buyer
“Sorry but hopeless, dirty, run by the security "guards".”
Helpful Report
Posted 2 years ago
Hilton-Casey
Verified Buyer
“wait for an email to reset my password.Have been waiting for over 24 hours”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Had to amend the booking and the lady was really rude to me as someone who is booking on behalf of a business. Won't be using again if don't have to.”
Helpful Report
Posted 2 years ago
Tracey Litt
Verified Buyer
“I'm NOT booked in to Birmingham Hotel and couldn't book online yesterday, had to phone a higher charged call to speak to somebody”
Helpful Report
Posted 2 years ago
Heslin;Heslin
Verified Buyer
“We booked this thinking for one night would be fine the place is full of refugees and homeless people the rooms where dirty my son had a flea crawling on his pillow, dried blood in the shower, the rooms so hot that the fan they put in the room that was full of dust was about as much help as a chocolate teapot, the television pixelated and we had to listen to people in the room next door arguing then having sex”
Helpful Report
Posted 2 years ago
Bracey;Blake;Maximo
Verified Buyer
“Disappointed beyond belife”
Helpful Report
Posted 2 years ago
Sajjad Hawthorn
Verified Buyer
“Look at my message sent to you today I would give 5stars if this is sorted thank you John hawthorn”
Helpful Report
Posted 2 years ago
Lesley Wooff
Verified Buyer
“Terrible trouble booking. The form kept blanking and then the payment page wasn’t clear.”
Helpful Report
Posted 2 years ago
Lane
Verified Buyer
“The whole hotel apart from the lobby was boiling hot - felt like the heating was on full blast. We booked 2 nights and left straight after we woke up on the first night as it was too hot.”
Helpful Report
Posted 2 years ago
Mohammed Ilyas
Verified Buyer
“No hand wash no shower gel”
Helpful Report
Posted 2 years ago
Lorne Cadd
Verified Buyer
“Would be a lot better if their website didn’t keep freezing/crashing”
Helpful Report
Posted 2 years ago
Jacobs
Verified Buyer
“Stayed one night, we checked in late (about 11pm) and noticed that when using the sink there was no hot water. Didn't do anything about it as it was so late. The next morning, when we wanted to use the shower there was still no hot water. It wasn't just running cold, the hot tap in the sink and shower weren't running at all!! Went to complain and no-one on reception. Wanted to complain on check out but still noone on reception, so phoned as we were driving home, the lady said she would take a look and phone back, but we've heard nothing!”
Helpful Report
Posted 2 years ago
Leraand
Verified Buyer
“The booking experience was terrible! I was supposed to pay with Eurocard. At first the system refused to approve the Norwegian Post number after many attempts, then suddenly this worked. But then the system refused and approved the name on the eurcard. I never managed to do that, on several browsers. There is clear potential for improvement. Perhaps it is that Norway is not important in the system, or that the system lacks key information about Norway? Norwegian letters can also be a problem, as I have Å in my name. I ended up having to set up the card with Paypal. Then I finally got paid for the room. But this took several hours, and a lot of frustration! Far from acceptable, given that I was going to travel often.”
Helpful Report
Posted 2 years ago
Goulding
Verified Buyer
“Night 1 Very noisy from pub next door 🚪 not the early hours. Staff said they would talk to pub but this continued. A little later there was a domestic incident causing daughter extreme upset.Requested room change. Night 2 New room. Still very noisy but staff would not move us. Just got to sleep then just after midnight heard someone unlocking and entering the room. I obviously screamed and was told it was reception staff who quickly left. Again this caused distress to myself and my daughter and hardly slept for the rest of the night. At 6am the neighbours were banging on the wall for some time. I spoke to the reception in the morning who could give no explanation as to why staff are allowed to enter occupied rooms. I have had a dreadful stay and feel I deserve a proper apology and a full refund.”
Helpful Report
Posted 2 years ago
Powell-Goldman
Verified Buyer
“Website is very confusing when I tried to amend my booking. I feel I got taken advantage of due to the cost of calling customer support multiple times and the cost of errors incurred by simply trying to add another day to the reservation!”
Helpful Report
Posted 2 years ago
Noreen Hussain;Akhtar
Verified Buyer
“My bag has been stolen from my room. I left it in the room and called to say I left it there and they said the cleaner didn’t report anything. They fobbed me off saying we will email you? They didn’t even take my email address? I asked to speak to a manager and they said manager is not there. I called again and said I need to speak to manager and they took my number and said Manager will call in the morning. No one called so I called in the morning and the lady said manager is not available and I explained what happened. When I eventually spoke to the Manager called Cara she was very unhelpful. She said she would email me if she heard anything. I told her to check with the cleaner. She said I’ll check and call you back. I never heard back and called at 12:40 and her colleague said she’s too busy to come online. She took my number and said Cara would call me back. I called again at 6pm and she had gone home. I have reported this to the Police”
Helpful Report
Posted 2 years ago
Nicholls
Verified Buyer
“auful web site very hard to navigate abd book after 5 atenos sucess”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Booked the wrong hotel even though it was a non cancel fee , cancelled withing 1 hour no refund.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,776 reviews
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