Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,793 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,793 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very difficult for a one legged man to sit on the plastic bowl shaped chairs and certainly not the cleanest of places I’m sorry to say ! Premier inn will be my favoured as from now on .”

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Posted 2 years ago

“I use travel lodge in Medway quite often I made a mistake and was not allowed to change my booking”

Helpful Report

Posted 2 years ago

“I have great difficulty contacting Travelodge by email; if fact have so far failed Confirmation number1568786326 relating to a booking at Todhills for night of 25/26 Aug priced at £120.99 changed to 27/28 Aug at £67.09 on the latest invoice quoted at £67.09 + £10 for changed date. I feel grieved that £53.90 has not been returned to my account as 120.99 - 67.09 =53.90.I accept the £10 taken for changing dates. The gross immorality of business lures clients toward the lower rate KNOWING that under the rules they apply they KNOW that the money they've taken by this subterfuge is safe in their hands. Unless the refund is given don't expect either myself or others will use Travelodge. On the latest invoice it quotes I was charged only £67.09 whereas YOU know £120.99 was charged! We only had to change as double booked for dates 25 to 26th Aug. email ( john@thelockes.co.uk ) .”

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Posted 2 years ago

“The website continues to be difficult to search for and book hotels despite recent improvements”

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Posted 2 years ago

“Nightmare booking wanted 1 room for 1 night for two adults and changed the booking , nightmares trying to get the basket cleared.”

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Posted 2 years ago

“It took us 48 hours to book , the site was hopeless.”

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Posted 2 years ago

“I made a mistake with the dates and obviously didn’t stay In the hotel, arrived last night and was told I had to rebook with no discount or any compassion at all. Room was dirty and had a funny smell and walls all damaged. Won’t be back in a travel lodge anytime soon that’s for sure.”

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Posted 2 years ago

“Sorry but hopeless, dirty, run by the security "guards".”

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Posted 2 years ago

“wait for an email to reset my password.Have been waiting for over 24 hours”

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Posted 2 years ago

“Had to amend the booking and the lady was really rude to me as someone who is booking on behalf of a business. Won't be using again if don't have to.”

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Posted 2 years ago

“I'm NOT booked in to Birmingham Hotel and couldn't book online yesterday, had to phone a higher charged call to speak to somebody”

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Posted 2 years ago

“We booked this thinking for one night would be fine the place is full of refugees and homeless people the rooms where dirty my son had a flea crawling on his pillow, dried blood in the shower, the rooms so hot that the fan they put in the room that was full of dust was about as much help as a chocolate teapot, the television pixelated and we had to listen to people in the room next door arguing then having sex”

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Posted 2 years ago

“Disappointed beyond belife”

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Posted 2 years ago

“Look at my message sent to you today I would give 5stars if this is sorted thank you John hawthorn”

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Posted 2 years ago

“Terrible trouble booking. The form kept blanking and then the payment page wasn’t clear.”

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Posted 2 years ago

“The whole hotel apart from the lobby was boiling hot - felt like the heating was on full blast. We booked 2 nights and left straight after we woke up on the first night as it was too hot.”

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Posted 2 years ago

“No hand wash no shower gel”

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Posted 2 years ago

“Would be a lot better if their website didn’t keep freezing/crashing”

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Posted 2 years ago

“Stayed one night, we checked in late (about 11pm) and noticed that when using the sink there was no hot water. Didn't do anything about it as it was so late. The next morning, when we wanted to use the shower there was still no hot water. It wasn't just running cold, the hot tap in the sink and shower weren't running at all!! Went to complain and no-one on reception. Wanted to complain on check out but still noone on reception, so phoned as we were driving home, the lady said she would take a look and phone back, but we've heard nothing!”

Helpful Report

Posted 2 years ago

“The booking experience was terrible! I was supposed to pay with Eurocard. At first the system refused to approve the Norwegian Post number after many attempts, then suddenly this worked. But then the system refused and approved the name on the eurcard. I never managed to do that, on several browsers. There is clear potential for improvement. Perhaps it is that Norway is not important in the system, or that the system lacks key information about Norway? Norwegian letters can also be a problem, as I have Å in my name. I ended up having to set up the card with Paypal. Then I finally got paid for the room. But this took several hours, and a lot of frustration! Far from acceptable, given that I was going to travel often.”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,793 reviews