Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worn down faded carpets”

Helpful Report

Posted 1 year ago

“Staff are not very helpful . My card wouldn't open my door , so went to reception they reset the card back up to the 4th floor and the card didn't work !!!! Up and down 3 times before someone came up with master key all this took 30 minutes very frustrating. They told me it would be sorted for me coming back in the evening, so when I came back in the evening it didn't work back down stairs to reception and the same girl said so i forgot to get it fixed !! I will let you in and if you go out you have come to reception and we can let you in this way .”

Helpful Report

Posted 1 year ago

“No ac in room, told them three times no results Literally three teenagers at front desk, Dummer Then dum. Will never be back. 😱😱😱”

Helpful Report

Posted 1 year ago

“Like a sauna in the rooms, no parking as very Limited. Shower not great but reception team very nice”

Helpful Report

Posted 1 year ago

“the website is very poor. It took 8 attempts to book and 3 to log in. Buttons not working and refresh not helping.”

Helpful Report

Posted 1 year ago

“Didn’t get to stay due to unforeseen circumstances and couldn’t get to change the date or location, so very unhappy not being able to get some kind of refund.”

Helpful Report

Posted 1 year ago

“Travelodge ran out of toilet rolls. I had a family of 4 (2 young children). Was told didn’t anticipate number of guests. I asked for a iron and ironing board, was given and told to take it to the room myself. I asked for towels, wasn’t given any until much later. No phones in the room. Was told by staff, to press the emergency button. And ask for what is needed. Was told rooms not cleaned for at least 7 days because of covid policies however, no one wore masks or social distance, although covid is over, the policy is outdated and therefore the rubbish and towels were left in the corridors for guests to place.”

Helpful Report

Posted 1 year ago

“They haven’t let me in my hotel and didn’t give me a refund. They gave me a number to ring the number ain’t going through I’m a bit angry about this and I will like a refund it”

Helpful Report

Posted 1 year ago

“I tried to book into the Isle of Skye Travelodge, Perth. I was in my electric mobility scooter. We were told, by the girl at the desk, that she couldn't take our booking, until 3 pm. We would have to book online. When we booked our room, online, it got the date wrong. When we came back to the hotel, we found that it was not disabled accessible. There were stairs inside and out. And the rooms were all upstairs, with no lift. The girl on the desk didn't tell me that when I made enquiries. I still haven't received all my money back.”

Helpful Report

Posted 1 year ago

“Your computer site has been out of action for at lest 12 days. to book my hotel I had to phone you, which cost me extra money for the booking. I am not happy with your company. Booking by phone is obviously a RIP-OFF to make you more money. Bruce Miller JP”

Helpful Report

Posted 1 year ago

“The website is easy to use. The rooms are clean and comfortable, and good value for money.”

Helpful Report

Posted 1 year ago

“Travelodge Warrington . Don't bother! Dirty, shabby, full of strange men lurking at the entrance. You will get a general feeling of being unsafe and ripped off. Yep don't walk in to a book a room you will be charge 150.00 for a few hours. Yuck and nope. Go somewhere else, sleep in your car, just don't go there. There are beautiful premier inns nearby,shame they were full.”

Helpful Report

Posted 1 year ago

“Had to cancel room - £187 in total & haven’t received a refund at all. Not good enough”

Helpful Report

Posted 1 year ago

“The booking site was extremely slow and stuck, it took me ages to complete my booking.”

Helpful Report

Posted 1 year ago

“The desk light did not work - reported it but was not correct in the 2 day stay Come to use the shower and noted the plug was fixed and would not let out the water - reported it only to find it had not been correct on my return on day 2 - a person then accompanied me to my room saw the problem - went away to get tools to correct the problem - although this was only a temporary fix because you could see if you tried to close the plug it would stick - when I mentioned the lamp he said that was down to maintenance- then why had not maintenance not fixed it”

Helpful Report

Posted 1 year ago

“Useless customer service team”

Helpful Report

Posted 1 year ago

“Received email stating the team at Wadebridge are looking forward to welcoming us?!! We are booked to stay in Fenstanton but have not re5tge same email. We made a call which took a long time to answer, when answered trantsferred to Fenstanton who were unavailable to take my call on line disengaged immediately?!! Very worrying and not a good service. Money taken from bank We will turn up at Fenstanton.”

Helpful Report

Posted 1 year ago

“I was unable to book a stay by registering on the website as it does not recognize my Irish Eircode (Post Code)! Very frustrating and unsatisfactory.”

Helpful Report

Posted 1 year ago

“They booked the wrong night so had to sleep in a chair in the lobby and won’t refund my money”

Helpful Report

Posted 1 year ago

“Took about 2 hours and several attempts and restarts before it would let me put in card details.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews