Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,776 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 1 star review on 26th July 2025

Liggf

Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received email stating the team at Wadebridge are looking forward to welcoming us?!! We are booked to stay in Fenstanton but have not re5tge same email. We made a call which took a long time to answer, when answered trantsferred to Fenstanton who were unavailable to take my call on line disengaged immediately?!! Very worrying and not a good service. Money taken from bank We will turn up at Fenstanton.”

Helpful Report

Posted 2 years ago

“I was unable to book a stay by registering on the website as it does not recognize my Irish Eircode (Post Code)! Very frustrating and unsatisfactory.”

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Posted 2 years ago

“They booked the wrong night so had to sleep in a chair in the lobby and won’t refund my money”

Helpful Report

Posted 2 years ago

“Took about 2 hours and several attempts and restarts before it would let me put in card details.”

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Posted 2 years ago

“I was charged twice for one booking”

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Posted 2 years ago

“Didn't realise until after booking that the parking was offsite and chargeable. This should be made clearer on the site”

Helpful Report

Posted 2 years ago

“My room wasn’t cleaned at any point during a 3 night stay. I had left the sign in the door and yet nothing refreshed, changed or emptied.”

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Posted 2 years ago

“Had a terrible experience with the booking website. Payment options not showing. Rooms becoming unavailable then available a short time later. Took over 1 hour to book 2 rooms”

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Posted 2 years ago

“We stayed here and paid £170 for one night which was absolute daylight robbery. The room was dirty with stains on the walls and curtains. The bathroom door wouldn't close properly and there was so much rubbish looking out of the window on to the flat roof including a dirty nappy. We all left with numerous bug bites from the room too. Will never stay again.”

Helpful Report

Posted 2 years ago

“I made an error with this booking and rang the helpline IMMEDIATELY in the hope of rectifying it. I was told, in so many words 'Tough luck. We have your money, you're not getting it back and there is no way to make the change that you want'. Most organisations recognise that humans sometimes make mistakes but not Travelodge. Never again. You have lost my future custom and I will encourage everyone I know to avoid you like the plague.”

Helpful Report

Posted 2 years ago

“I looked at the price to stay at Durham travelodge £179 the next day it had gone up to £235 so thought I had better book and did. Surprisingly the next day it went down to £181 very strange feel like I’ve been stitched up!!!!”

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Posted 2 years ago

“Useless customer service e”

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Posted 2 years ago

“The bed was extremely hard and completely uncomfortable. We were unable to sleep for any of the 4 nights we stayed. Additionally, we were unable to connect to even the free 1/2 hour wifi in order to access the opportunity to purchase wifi. We will never stay here again and will advise all of our friends an colleagues accordingly.”

Helpful Report

Posted 2 years ago

“Was supposed to get free wi fi but couldn't connect also was supposed to have a coffee machine in my room with hot chocolate capsules wasn't any when I asked for them was told they only do coffee no hot chocolate and wirks out that you cant get hot chocolate fir that machine anyway si it is dalse advertising Booked an assessability toom with assistant from a member of staff in case of a fire abd was told that if we heard fire alarms to leave the room on his own as no member if staff would cone to his aid and do a mile long trek to a point were domeone would eventually get to him absolutely disgusted with that sort of response”

Helpful Report

Posted 2 years ago

“I booked through Blue Light Card with a 5% discount but at the check out the voucher code wouldn't work and I got an "invalid code" message. Tried twice same thing happened both times. Don't offer a discount if you're not going too honour it!”

Helpful Report

Posted 2 years ago

“There is no hair dryer in the room and even the hotel does not provide luggage storage. I can't even imagine the amenities that a hotel in the 21st century has to offer.”

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Posted 2 years ago

“This is not a reflection of Oxford Abingdon Road but of Travelodge brand. We have booked with an E Voucher from Travelodge Windsor due to issues on our stay. In turn that was booked due to an E Voucher refund from a debacle of a stay at Travelodge Southwark. The syatem is poor, as are the standards in general. Customer service at Southwark was terrible. Very good at Windsor, which is a shame as the staff at Windsor ae a credit but the hotel was very noisey, horrible smell throughout from sewage and Super Room was a let down. Tjis will be our last booking with RTeavelodge. Only booked as they would not refund in cash.”

Helpful Report

Posted 2 years ago

“Unfortunately I made a mistake when I booked my hotel as I should have booked into the Heston M4 westbound Travelodge and not the Heaston M4 eastbound Travelodge. I tried to change my booking but was informed that this was not possible because I had booked a saver rate room. The westbound room would have cost me more and I would have been happy to pay an additional admin fee as it was my mistake however I was still told this was not possible. I will therefore never use Travelodge again as I do not think it is fair to ask someone to cancel a booking and lose the full booking price and pay again to move from one hotel to another within the same hotel chain.”

Helpful Report

Posted 2 years ago

“Very very poor service, totally unreasonable, tried to make excuses when ask for an explanation told they were unable to assist. Never book with you again and will pass this on to friends and family”

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Posted 2 years ago

“Looked at price in the morning but wasn't able to book till the evening by which time you had put the price up by £11!!!! Disgusting. Pure profiteering!!!”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,776 reviews