Was supposed to get free wi fi but couldn't connect also was supposed to have a coffee machine in my room with hot chocolate capsules wasn't any when I asked for them was told they only do coffee no hot chocolate and wirks out that you cant get hot chocolate fir that machine anyway si it is dalse advertising Booked an assessability toom with assistant from a member of staff in case of a fire abd was told that if we heard fire alarms to leave the room on his own as no member if staff would cone to his aid and do a mile long trek to a point were domeone would eventually get to him absolutely disgusted with that sort of response