Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying since early afternoon (29/06/2023) to manage my booking at the London Central Tower Bridge Travel Lodge (Booking reference 1568331251) as I had to travel home due to a medical emergency. The telephone system cut my out without an operator on several occasions. I did speak to someone eventually who directed me to the website to amend the booking. Again I have had no success and stand to lose £173.00 which i really can ill afford. I am frustrated, dissappointed and quite angry at the poor level of service and would appreciate somebody from customer service to assist.”

Helpful Report

Posted 1 year ago

“The problem was that I could not pay via your payment system as it would not accept my postcode. I had to use paypal. Can you look into why your system rejects my correct postcode? Belgium 1950. Paypal got it right.”

Helpful Report

Posted 1 year ago

“Rang to ask about early check in before 3pm and very vague. Not helpful and unclear if I can at least drop luggage. Not feeling optimistic about the stay”

Helpful Report

Posted 1 year ago

“Total rip-off. 150 percent increase from the night before. Just because it is a popular weekend you are cashing in to the point of pure greed. But no doubt you won’t reply to this email.”

Helpful Report

Posted 1 year ago

“Could not find it. So had to book into another motorway hotel.”

Helpful Report

Posted 1 year ago

“Awful smell and condition of the room. The rooms are very dated. My room was located by the car park there were a lot of people that left the hotel in the early hours. I was woken up at around 6 by people who were talking in the car park and starting the vans. I also had a rough night because of a dog that was barking and could also hear the person moving the room above me. Did not sleep well at all on the day I travelled up or back down which was 5 hour drive. Really disappointed.”

Helpful Report

Posted 1 year ago

“The lift was not working had to go up 4 flights of stairs with luggage staff were very apologetic.. not their fault and were offering to carry luggage however this cannnot be good for staff wellbeing either”

Helpful Report

Posted 1 year ago

“No services were provided. Key card didn't work.”

Helpful Report

Posted 1 year ago

“After a glitch in your website that change the dates on my booking when i went to change the bed type, i went to to ammend the bookin through manage my bookins and it showed two bookins i went to remove one and turned out it cancelled instead of ammneding. I explained this to customer services and was then told they could not help me or change the date because it had to be the exact amount that i was billed for. I offered to pay extra for the date i wanted and was denied that opportunity to pay £60 more for the same room. I trolled through the website and there was no matching price dates up to December 2023 for the orginal price i paid . Your terms and conditions trumped an error in your bookin system and i am now outnof pocket. Absolutely shameful.”

Helpful Report

Posted 1 year ago

“Bluntly refused to change the booking 2 mins after doing online and putting the wrong date in. Simple error as booking was an emergency same day need. Couldn’t change date or even amend to any other TL hotel. Poor and will never use again. Slept in the car! Anyone want a room tonight?”

Helpful Report

Posted 1 year ago

“Really difficult to book using phone to book Got the invoice through emails all fine App showing that I haven’t booked ???”

Helpful Report

Posted 1 year ago

“Absolutely disgusted that after making a booking online I then went to amend the booking as I realised I needed a twin room and not a double and was charged a £10 admin fee to do so. Then I had to amend again due to my dates changing and on top of an increase in the room rate of £49, I was charged another £10 admin fee. No paperwork exchanges, no human contact... just fleecing a regular customer for £10 at every amendment....shame on you”

Helpful Report

Posted 1 year ago

“Was charged for the wrong night. Had to sleep rough cos the site wouldn't let me book for the night I wanted. Very disappointed.”

Helpful Report

Posted 1 year ago

“Very dated. Toilet didn’t flush very well. Bed uncomfortable and rolled into the middle of the bed.”

Helpful Report

Posted 1 year ago

“Unfortunately you have charged me twice for my booking and made no effort to return my money. This is before I even go on holiday. I just need one lot of money back, please”

Helpful Report

Posted 1 year ago

“One of the worst and dirtiest places!!! The floor was dirty and not cleaned, there was vomit in the sink and the bathroom was unusable, and the water was cut off. Also, there were blood stains in the bedspread!! Customer service does not answer calls. Their only business is to take your money and then ignore you.”

Helpful Report

Posted 1 year ago

“Quickest arrival I have ever had at a hotel. I’m not sure if that’s a good thing. 2 towels in a family of 4 room! When asked for an extra pillow apparently in an entire hotel they have NONE. Sleeping on ONE flat pillow. Only half of a small toilet roll given. Most definitely will be not staying here again when they can’t even accommodate the simple things.”

Helpful Report

Posted 1 year ago

“Booked room for 30th June finsbury park area. Paid £133 and then got confirmation that it was booked for 26th. Who's error I'm not sure. Called to amend booking but was told all u have is family room for £180 ish. Your rep was rude. Lost my £133. Have used travelodge for years rivately; and for work. Not happy !”

Helpful Report

Posted 1 year ago

“As soon as we got out of the lift you could smell damp, and the upkeep of the room was in no way worth £120 per night”

Helpful Report

Posted 1 year ago

“Still waiting in My refund for My horrendous experience in Your so called hotel in Tolworth. Nearly a year and You are still refusing to respond.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews