Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,793 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,793 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusted that after making a booking online I then went to amend the booking as I realised I needed a twin room and not a double and was charged a £10 admin fee to do so. Then I had to amend again due to my dates changing and on top of an increase in the room rate of £49, I was charged another £10 admin fee. No paperwork exchanges, no human contact... just fleecing a regular customer for £10 at every amendment....shame on you”

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Posted 2 years ago

“Was charged for the wrong night. Had to sleep rough cos the site wouldn't let me book for the night I wanted. Very disappointed.”

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Posted 2 years ago

“Very dated. Toilet didn’t flush very well. Bed uncomfortable and rolled into the middle of the bed.”

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Posted 2 years ago

“Unfortunately you have charged me twice for my booking and made no effort to return my money. This is before I even go on holiday. I just need one lot of money back, please”

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Posted 2 years ago

“One of the worst and dirtiest places!!! The floor was dirty and not cleaned, there was vomit in the sink and the bathroom was unusable, and the water was cut off. Also, there were blood stains in the bedspread!! Customer service does not answer calls. Their only business is to take your money and then ignore you.”

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Posted 2 years ago

“Quickest arrival I have ever had at a hotel. I’m not sure if that’s a good thing. 2 towels in a family of 4 room! When asked for an extra pillow apparently in an entire hotel they have NONE. Sleeping on ONE flat pillow. Only half of a small toilet roll given. Most definitely will be not staying here again when they can’t even accommodate the simple things.”

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Posted 2 years ago

“Booked room for 30th June finsbury park area. Paid £133 and then got confirmation that it was booked for 26th. Who's error I'm not sure. Called to amend booking but was told all u have is family room for £180 ish. Your rep was rude. Lost my £133. Have used travelodge for years rivately; and for work. Not happy !”

Helpful Report

Posted 2 years ago

“As soon as we got out of the lift you could smell damp, and the upkeep of the room was in no way worth £120 per night”

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Posted 2 years ago

“Still waiting in My refund for My horrendous experience in Your so called hotel in Tolworth. Nearly a year and You are still refusing to respond.”

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Posted 2 years ago

“No double opt-in for transactional emails. I’m receiving emails about a booking that I did not make.”

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Posted 2 years ago

“damn I don't speak English I went there, the receptionist did the buking for me, it was supposed to be for the same day, she put it a week later, I was almost out of battery, I didn't see the error at the time, I didn't understand why she didn't release the room, but When I got home I realized the mistake but now they don't want to refund my money..”

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Posted 2 years ago

“My postal code was not accepted”

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Posted 2 years ago

“I have been charged for 2 rooms which I didn't mean to book and I cannot get a refund. I feel that your booking system is not clear and being visually impaired, I feel that not be able to get a refund for an innocent mistake is discriminatory. I can't control my visual impairment and do the best I can, but I am human and make mistakes. Thanks, Naomi”

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Posted 2 years ago

“The booking experience is archaic when compared to Premier Inn, booking.com etc... it's slow, clunky and I usually have to attempt it multiple times to get it done. At least 50% of the time I end up booking elsewhere.... Also the quality of the hotels ranges from disgusting(Morden) to very good (Covent Garden) but toy don't know until you have experienced the stay. You really need to upgrade your brand damaging hotels... I think the rest of the questions highlight just how poor your IT provider or team are...”

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Posted 2 years ago

“Window broke when opened Rooms get far to hot Beds are very hard”

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Posted 2 years ago

“The system didnt take my zip code. I tried to use the app but its the same result. To be able to book I needed to re-register for the third time. Last times i booked and visited I had the same issue. Now I have 3 accounts with you.”

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Posted 2 years ago

“You have sent me the wrong email I’m not staying at derby cricket ground Jesus Christ get it right”

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Posted 2 years ago

“Terrible so far. Need to adjust booking & literally no help given. Please help !! Help me help you to a better rating .”

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Posted 2 years ago

“A lot of bugs on both website and App ... An example : an UK postcode is mandatory on the invoice address, even though you live in France ... If you enter the correct french post code you have an error message and you can't finalyse the booking ... I had to enter à fake UK post code to finally complete my reservation.”

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Posted 2 years ago

“So expensive for just 7 days and with prices going up it's just so hard and expensive. Costing me near 700 just for a week as I've been evicted.”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,793 reviews