Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No double opt-in for transactional emails. I’m receiving emails about a booking that I did not make.”

Helpful Report

Posted 1 year ago

“damn I don't speak English I went there, the receptionist did the buking for me, it was supposed to be for the same day, she put it a week later, I was almost out of battery, I didn't see the error at the time, I didn't understand why she didn't release the room, but When I got home I realized the mistake but now they don't want to refund my money..”

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Posted 1 year ago

“My postal code was not accepted”

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Posted 1 year ago

“I have been charged for 2 rooms which I didn't mean to book and I cannot get a refund. I feel that your booking system is not clear and being visually impaired, I feel that not be able to get a refund for an innocent mistake is discriminatory. I can't control my visual impairment and do the best I can, but I am human and make mistakes. Thanks, Naomi”

Helpful Report

Posted 1 year ago

“The booking experience is archaic when compared to Premier Inn, booking.com etc... it's slow, clunky and I usually have to attempt it multiple times to get it done. At least 50% of the time I end up booking elsewhere.... Also the quality of the hotels ranges from disgusting(Morden) to very good (Covent Garden) but toy don't know until you have experienced the stay. You really need to upgrade your brand damaging hotels... I think the rest of the questions highlight just how poor your IT provider or team are...”

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Posted 1 year ago

“Window broke when opened Rooms get far to hot Beds are very hard”

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Posted 1 year ago

“The system didnt take my zip code. I tried to use the app but its the same result. To be able to book I needed to re-register for the third time. Last times i booked and visited I had the same issue. Now I have 3 accounts with you.”

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Posted 1 year ago

“You have sent me the wrong email I’m not staying at derby cricket ground Jesus Christ get it right”

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Posted 1 year ago

“Terrible so far. Need to adjust booking & literally no help given. Please help !! Help me help you to a better rating .”

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Posted 1 year ago

“A lot of bugs on both website and App ... An example : an UK postcode is mandatory on the invoice address, even though you live in France ... If you enter the correct french post code you have an error message and you can't finalyse the booking ... I had to enter à fake UK post code to finally complete my reservation.”

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Posted 1 year ago

“So expensive for just 7 days and with prices going up it's just so hard and expensive. Costing me near 700 just for a week as I've been evicted.”

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Posted 1 year ago

“Our hotel room was underground and there was a distinct smell of damp. The room had no windows and we were not informed that this would be a possibility when we booked. An absolute rip off at £440 for 2 nights. On the Saturday we had no hot water so had to shower in cold water. Dreadful.”

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Posted 1 year ago

“Very good for price”

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Posted 1 year ago

“I'll never use Travelodge again.”

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Posted 1 year ago

“Would not stay there again, Noise from Lorry traffic all night passing by the Lodge and some passing around it to park up.”

Helpful Report

Posted 1 year ago

“Even though I paid high price there was no fridge facilities no restaurant breakfast was delivered in box which we cancelled WiFi we cancelled as the pass was not correct 😑 we came from other side off leicester the carpet was sill being fitted we informed the receptionist and the supervisor regarding the window on left hand side like was broken we could hear noise all night even though the supervisor kept agreeing there wasn't wrong and they have some one looking though out night for safety I got up several times during night there was no one, the bathroom required updating, room had several issues bathroom door didn't have to hang your clothes no ironing facilities I have been several different hotels they where very nice and all the facilities where better at same price”

Helpful Report

Posted 1 year ago

“In had difficulty booking and paying online”

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Posted 1 year ago

“Didn't take notice of booking requested DOUBLE ACCESIBLE ROOM AFTER GETTING THERE WENT TO DESIGNATED ROOM WITH NO OPTION TO CHANGE ROOM FULLY BOOKED TOTALLY DISSAPOINTED OVERCHARGED for them not listening to request”

Helpful Report

Posted 1 year ago

“Breakfast shocking, 2 poor girls working alone, hot food not replenished, no cups, glasses, No croissants, no cutlery. Dirty tables, sticky floors. Receptionist’s miserable and barely spoke let alone cracked a smile.”

Helpful Report

Posted 1 year ago

“Be aware that although advertised as Kings Lynn Long Sutton it is nowhere near kings Lynn. They should make it clearer! And there customer service is appalling & rude”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews