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Travelodge UK Reviews

4.3 Rating 9,777 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,777 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Paul Howe
Verified Buyer
“In had difficulty booking and paying online”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Didn't take notice of booking requested DOUBLE ACCESIBLE ROOM AFTER GETTING THERE WENT TO DESIGNATED ROOM WITH NO OPTION TO CHANGE ROOM FULLY BOOKED TOTALLY DISSAPOINTED OVERCHARGED for them not listening to request”
Helpful Report
Posted 2 years ago
Joanne Mason
Verified Buyer
“Breakfast shocking, 2 poor girls working alone, hot food not replenished, no cups, glasses, No croissants, no cutlery. Dirty tables, sticky floors. Receptionist’s miserable and barely spoke let alone cracked a smile.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Be aware that although advertised as Kings Lynn Long Sutton it is nowhere near kings Lynn. They should make it clearer! And there customer service is appalling & rude”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Customer service is a joke and that is being generous. I was charged over £10 in phone calls to be hung up on 3 times whilst on hold for ages. My query wasn't dealt with and it was as if they didn't care. Tried to contact my hotel but no one ever answered the phone and I tried for over an hour. I was double-charged and ignored when raising this issue. An absolutely disgraceful way to operate a business.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Website is tricky to negotiate so my booking was incorrect Went back in to amend and was charged £10 for the privilege Not happy at all”
Helpful Report
Posted 2 years ago
Samuel Bond
Verified Buyer
“Nothing good to say really.”
Helpful Report
Posted 2 years ago
Karim Kurmaly
Verified Buyer
“Bookings difficult to retrieve.”
Helpful Report
Posted 2 years ago
Madill
Verified Buyer
“Struggling to sign in and see my booking, information not easy, don’t know what is available in room hairdry tea coffee . Password has been changed three times still not able to log in”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I wanted to pay with an American credit card. The website to pay refused to accept US postal code. I could not move forward with the booking.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Too expensive and can’t be modified of transferred within the same company of different branches”
Helpful Report
Posted 2 years ago
Leather
Verified Buyer
“Unbelievable to my sheer amazement and utter disappointment, Travelodge had just "stolen" 70 pounds from me, a pensioner of 74 years, struggling like many other people to make ends meet in the current cost of living climate for a hotel room and service that simply does not exist and to make things worse now refuses to give me my money back even though I made this booking completely in good faith.”
Helpful Report
Posted 2 years ago
Sophia McArthur
Verified Buyer
“Travelodge charged me twice for the same booking, with only 1 confirmation number. I tried to call the premium rate number several times but was told it was busy. So I had to try and find their email address and sent msg. Hopefully I'll get a reply quicker than their 5 day automated reply says.”
Helpful Report
Posted 2 years ago
Balasubramaniam
Verified Buyer
“I booked a room for the 23/06/2023 and cancelled It on the 21/06/2023. It appears I will not receive any refund of my £70.49 as somewhere there is a small print saver rate under £38.00 will not be eligible for refunds. I paid £70.49. Travel Lodge is tricking customers to earn money in an unfair manner.”
Helpful Report
Posted 2 years ago
Ash Bourne
Verified Buyer
“The staff were wonderful but food was awful. Nacho portion was a joke and looked like the Nachos had run out, so 3 had been broken into small pieces and spread out. Room OK and clean. Breakfast awful. I spent £10 on a yoghurt. Even the coffee was shocking. Even this form is messed up! WHAT DELIVERY?”
Helpful Report
Posted 2 years ago
Coles;Orme
Verified Buyer
“Unfortunately for our stay the lifts didn't work also really enjoyed being woken up by people kicking and shouting to gain access to the service access point every morning”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Dreadful. The main problem with Travelodge is that they use "no-reply" email addresses. Thiey also try to insist that those who book must give them a telephone number. Due to being deaf , I cannot make enquiries by telephone and furthermore, they force me to give them a false telephone number. They should stop using "no-reply" email addresses, and they should publish a central email address for all Travelodge. This does not have to be a separate email for each hotel: one email address at their headquarters would be sufficient.”
Helpful Report
Posted 2 years ago
Douglas
Verified Buyer
“Room for 2 bed made up but no duvet,it s on the floor in a bag.no drawers,not even a shelf,one chair for 2 guests.No info re area,eg cafes,restaurants pubs,places worth a visit.Half hour free wifi ! Then pay £3 NO TY.even supermarkets have free wifi.Never again,will stick with Days Inn,in future.”
Helpful Report
Posted 2 years ago
Vye
Verified Buyer
“Trying to book a room was near impossible. The only reason I've booked with you is because my wife & I are going to be visiting the dock land complex. I've tried to login to your site since booking our room which I can't- so I'm not bothering . It's true that the app is only worth 1 ⭐️ . You dont seem to want to improve the app at all.”
Helpful Report
Posted 2 years ago
Ntini
Verified Buyer
“Booked a wrong date in error and tried to get a refund immediately and realized I have just lost £73 cause there is a no refund policy on my booking,it all summed up my bad day as I donated £73 to travelodge without any Return”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,777 reviews
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