Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,793 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,793 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our hotel room was underground and there was a distinct smell of damp. The room had no windows and we were not informed that this would be a possibility when we booked. An absolute rip off at £440 for 2 nights. On the Saturday we had no hot water so had to shower in cold water. Dreadful.”

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Posted 2 years ago

“Very good for price”

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Posted 2 years ago

“I'll never use Travelodge again.”

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Posted 2 years ago

“Would not stay there again, Noise from Lorry traffic all night passing by the Lodge and some passing around it to park up.”

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Posted 2 years ago

“Even though I paid high price there was no fridge facilities no restaurant breakfast was delivered in box which we cancelled WiFi we cancelled as the pass was not correct 😑 we came from other side off leicester the carpet was sill being fitted we informed the receptionist and the supervisor regarding the window on left hand side like was broken we could hear noise all night even though the supervisor kept agreeing there wasn't wrong and they have some one looking though out night for safety I got up several times during night there was no one, the bathroom required updating, room had several issues bathroom door didn't have to hang your clothes no ironing facilities I have been several different hotels they where very nice and all the facilities where better at same price”

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Posted 2 years ago

“In had difficulty booking and paying online”

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Posted 2 years ago

“Didn't take notice of booking requested DOUBLE ACCESIBLE ROOM AFTER GETTING THERE WENT TO DESIGNATED ROOM WITH NO OPTION TO CHANGE ROOM FULLY BOOKED TOTALLY DISSAPOINTED OVERCHARGED for them not listening to request”

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Posted 2 years ago

“Breakfast shocking, 2 poor girls working alone, hot food not replenished, no cups, glasses, No croissants, no cutlery. Dirty tables, sticky floors. Receptionist’s miserable and barely spoke let alone cracked a smile.”

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Posted 2 years ago

“Be aware that although advertised as Kings Lynn Long Sutton it is nowhere near kings Lynn. They should make it clearer! And there customer service is appalling & rude”

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Posted 2 years ago

“Customer service is a joke and that is being generous. I was charged over £10 in phone calls to be hung up on 3 times whilst on hold for ages. My query wasn't dealt with and it was as if they didn't care. Tried to contact my hotel but no one ever answered the phone and I tried for over an hour. I was double-charged and ignored when raising this issue. An absolutely disgraceful way to operate a business.”

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Posted 2 years ago

“Website is tricky to negotiate so my booking was incorrect Went back in to amend and was charged £10 for the privilege Not happy at all”

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Posted 2 years ago

“Nothing good to say really.”

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Posted 2 years ago

“Bookings difficult to retrieve.”

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Posted 2 years ago

“Struggling to sign in and see my booking, information not easy, don’t know what is available in room hairdry tea coffee . Password has been changed three times still not able to log in”

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Posted 2 years ago

“I wanted to pay with an American credit card. The website to pay refused to accept US postal code. I could not move forward with the booking.”

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Posted 2 years ago

“Too expensive and can’t be modified of transferred within the same company of different branches”

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Posted 2 years ago

“Unbelievable to my sheer amazement and utter disappointment, Travelodge had just "stolen" 70 pounds from me, a pensioner of 74 years, struggling like many other people to make ends meet in the current cost of living climate for a hotel room and service that simply does not exist and to make things worse now refuses to give me my money back even though I made this booking completely in good faith.”

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Posted 2 years ago

“Travelodge charged me twice for the same booking, with only 1 confirmation number. I tried to call the premium rate number several times but was told it was busy. So I had to try and find their email address and sent msg. Hopefully I'll get a reply quicker than their 5 day automated reply says.”

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Posted 2 years ago

“I booked a room for the 23/06/2023 and cancelled It on the 21/06/2023. It appears I will not receive any refund of my £70.49 as somewhere there is a small print saver rate under £38.00 will not be eligible for refunds. I paid £70.49. Travel Lodge is tricking customers to earn money in an unfair manner.”

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Posted 2 years ago

“The staff were wonderful but food was awful. Nacho portion was a joke and looked like the Nachos had run out, so 3 had been broken into small pieces and spread out. Room OK and clean. Breakfast awful. I spent £10 on a yoghurt. Even the coffee was shocking. Even this form is messed up! WHAT DELIVERY?”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,793 reviews