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Travelodge UK Reviews

4.3 Rating 9,777 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,777 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Al-Uzri
Verified Buyer
“Terrible experience, arrived at night to find hotel overbooked and have no room! What is worse, staff were rude and dismissive ( his name Ansa) to the extent that his colleague was apologetic for his behaviour. I specifically booked this hotel to be near to conference venue as have early start. Offered hotel further away with more than five times the distance to walk. I was tired and getting late, so had to take the offer. One member of staff was helpful and agreed to send me in a taxi to the other hotel. No apologies from the manger and saying this is the policy of Travelodge!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Searching for a particular location was a real pain. I knew there was a hotel at Paignton....yet keying that name into the search box I had to scroll through loads of unrelated locations....that is a basic functionality flaw! I also wanted to know if we could take our dog, but couldn't confirm this until going through the booking process, there was nowt in T&C's ...could do with a simple FAQs page. What in earth are the following questions about DELIVERY and was item damaged about? Looks like you have your surveys mixed up.”
Helpful Report
Posted 2 years ago
Stewart
Verified Buyer
“Awful stay at Travelodge Yardley, Birmingham. Public areas are unkempt. Room was dirty and damaged. Wifi didn't work. Could not sleep so left at 2.30 am and therefore did not have the breakfast we paid for. Had we pID £50 in total it might have been understandable but at three times that price it was completely unacceptable. I expect to be contacted to let me know what refund I am going to receive.”
Helpful Report
Posted 2 years ago
Peter Bagshaw
Verified Buyer
“Website misleading - I booked for 19th to checkout on 20th June and confirmation after paying was 1st and second July - tried to cancel to book again and wouldn’t refund - website doesn’t show the fully booked details and ask for confirmation before payment so if you make a mistake then you lose money - terrible !!”
Helpful Report
Posted 2 years ago
David Foreman
Verified Buyer
“Unable to review as outstanding dispute unresolved”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I have a discount code which I was unable To add to my booking”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Tried to log in for 30 minutes free WiFi would not let me think.wfi should be standard in hotels the quality of your rooms is not good no hairdryer in room.and the shower gel.did not work I booked a room for 2 people only 1 towel for two people no air conditioner and no fan provided I will not be booking again premier inn much better service”
Helpful Report
Posted 2 years ago
Miller
Verified Buyer
“In 2023, I expect a reply from so called Customer Services, within a day, not the 5 business days I've been quoted.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The booking wasn't easy, I seemed to have to type everything in twice and to get to the check out, book and pay took me about three attempts. I had to keep aborting the site and start again. There seems to be two sites, once you complete the first site saying where and when you want to stay it takes you to a second site where you have to start over again and fill in the same details.”
Helpful Report
Posted 2 years ago
Grant Heinrich
Verified Buyer
“I could not change my booking so I lost my money. I’m on an international phone and won’t pay a minute by minute charge to use your ‘helpline’, and there is no other way to change bookings. If you think this is acceptable, then there is little your customers can tell you that will improve your service.”
Helpful Report
Posted 2 years ago
Anu Ds
Verified Buyer
“Not satisfied”
Helpful Report
Posted 2 years ago
Knight
Verified Buyer
“THIS COMPANY ARE TERRIBLE TO DEAL WITH, no-one can send me a copy of my invoice!!!”
Helpful Report
Posted 2 years ago
Kavanagh
Verified Buyer
“A disaster! Checked in 4pm - was told we have 15minutes to unload car or we have to pay parking? WHAT??? Went to room, put on ac, wasnt working. Error: filter needs to be cleaned. It was filthy. Told front desk we would be out for a few hours. They said it would be checked within an hour. It wasnt. Returned 5 hrs later to hot room. No phone in room. Had to go down to reception. Was asked to wait while they checked in a group. Girl on reception came to check. Said they would move us to another room. Next room on same floor was much cooler. However, BOTH duvets were badly stained, one with what looked like blood, the next like vomit and smelt like it. Another walk/lift to reception. Another wait. It was 11pm before sheets/duvets were replaced. To "clear" the sink you have to press to one side of the base of the sinkhole - disgusting. The shower was barely warm. Internet was not free. I saw a LIE online that airport shuttle was free. it ISNT. 4.50 adults, 3.50 children. Carpets in hallways stained, dirty. Chairs in reception stained. Disgusting. Not even reception can they keep clean. Whoever put stained linen on the beds should be fired. They dont deserve a 1 out of 5. Will I return? You bet I wont.”
Helpful Report
Posted 2 years ago
James Gorrie
Verified Buyer
“when I hit the take me to payment page it did not work”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Wouldn’t accept any form of payment after many attempts. Eventually managed it the next day”
Helpful Report
Posted 2 years ago
Paula Scott
Verified Buyer
“Sadly I did not have a good experience with my booking. I’m not sure if the site isn’t mobile friendly, the site often didn’t respond. It was very frustrating. I haven’t had a problem with previous bookings.”
Helpful Report
Posted 2 years ago
John Hinkley
Verified Buyer
“Self service hotels a ridiculous idea.”
Helpful Report
Posted 2 years ago
Neal Jones
Verified Buyer
“I have not yet arrived. Booked yesterday at 83.99 now the same room is 64.99 Shambles. Not happy that’s nearly 20 pounds”
Helpful Report
Posted 2 years ago
SUsan Hine
Verified Buyer
“Travelodge Dorking is very tired, some rooms show signs of damp. Very very overpriced for such a poor standard.”
Helpful Report
Posted 2 years ago
Yiadom;Barker
Verified Buyer
“Probably the worst, rude, most unhelpful, inflexible company I have had the misfortune to deal with!”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,777 reviews
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