Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a mistake area of London I was supposed to book got no help switching areas not like they would loose money but they would not help. Said I’d have to book another and loose all my money - great service - NOT !”

Helpful Report

Posted 2 years ago

“Battersea Park Road Travelodge is in a dusty, rundown part of London although you can turn the corner and go for a walk by the Thames River. The reception area is supplemented by dishevelled planters with an impoverished array of small plants. Once inside, the area is shabby with cracked faux leather seating and vending machines. The female reception staff cannot show kindness or hospitality. My room was ok and quiet. I needed the quietness. Only one power point worked for the kettle and fan. The tea bag was horrible. The chair had holes in it. The TV worked. The shower leaked onto the floor, and there was no bath rug so I used a towel. There was no soap in the shower dispenser so I also had to lean out to the sink dispenser each time, which might have resulted in me slipping. The finish in the bathroom was not good. The bed was comfortable. Overall, a very depressing experience. I would not go to Travelodge again and the cost, compared with the superior Premier Inn, was not reasonable.”

Helpful Report

Posted 2 years ago

“Wi-Fi link that I paid £3 for didn’t work, and the person on reception said it was nothing to do with them”

Helpful Report

Posted 2 years ago

“Website is too slow tried 4 times to complete a booking”

Helpful Report

Posted 2 years ago

“I. Will never use Travelodge again after the experience I had booking yesterday”

Helpful Report

Posted 2 years ago

“The booking was for Glasgow Airport not Gatwick Airport Still awaiting reply on Case number is #15071-2064380. in trying to change booking. Not happy”

Helpful Report

Posted 2 years ago

“Awful place. Sleep in your car and save your money.”

Helpful Report

Posted 2 years ago

“Worse one ive ever been to”

Helpful Report

Posted 2 years ago

“Hard mattress Too hot in the room was unable to sleep due to this Very noisy as by the road Wouldn’t recommend at the prices”

Helpful Report

Posted 2 years ago

“No soap or anything in the room! Really disappointed with the stay overall! Been before but this time it was disappointing! Especially breakfast! Everything was cold and a fire in the toaster which meant no toast!! Even after we paid £9.50 each!!”

Helpful Report

Posted 2 years ago

“Hoped to get a decent room rate having booked online. Only to find I am paying more than most people. Today's rate for room I booked on Sunday is far lower. Won't be caught out again.”

Helpful Report

Posted 2 years ago

“1 star review for booking experience is due to that I 1st checked availability and price on Saturday. £57. Double checked on Sunday now £68. Had to wait till Monday to book as needed to confirm time off work. Came to book on Monday and guess what now £78.99.”

Helpful Report

Posted 2 years ago

“No air conditioning, rude staff, no printed receipt upon request, no respect of the do not disturb sing at the door, floor and chair not clean, water from the bathroom sink comes out in such an manner that you get literally wet everywhere.”

Helpful Report

Posted 2 years ago

“Me and the girlfriend booked 2 nights at the Travelodge and there was a couple of things we weren’t happy with, parking was a major issue, for the first day and night we had to park 10 mintues away from the actual hotel, we was situated on the top floor with a window that only open 2 inches, it was very very hot in our room which made sleeping uncomfortable, the bed wasn’t very comfortable and the room was tiny which felt more like a prison cell than a hotel room we won’t be staying here again.”

Helpful Report

Posted 2 years ago

“Painful app , clunky and wouldn’t take Monzo. Random”

Helpful Report

Posted 2 years ago

“Stayed 2 nights in the Travelodge in Tunbridge Wells, for the price it was value for money But my vehicle received a Parking Fine whilst I was staying there even thou I had Paid for the vehicle and have Evident of a Parking Ticket plus showing on my Bank statement. Horizon Parking runs independently from Travelodge and is conning customers and sending out Parking Fines of £51.00 per day, £102 .00 for two days. They make it impossible to contact customer services, stating they will increase the fines to £85.00. This company Needs Investigating by Trading Standards and Watchdog. I will Not be staying in a Travelodge again while they have these Crooks operating there CARPARKS.”

Helpful Report

Posted 2 years ago

“Found your website frustrating and unclear - trying to pay on line took me numerous attempts over 2 days - trying to phone was impossible as the message was ‘it has not been possible to connect you’ every time! I almost gave up and looked elsewhere”

Helpful Report

Posted 2 years ago

“Terrible experience trying to book. Kid you not took at least 20 attempts. No error handling to explain why it didn’t work. Worked out on my own it was because it wouldn’t accept my American Express payment”

Helpful Report

Posted 2 years ago

“Extremely hot in the room even with the fan on Bed was very hard Very noisy by the road side Didn’t sleep”

Helpful Report

Posted 2 years ago

“always first class”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews