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Travelodge UK Reviews

4.3 Rating 9,777 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,777 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Monniot
Verified Buyer
“I booked online. Their website unaccountably confirmed the booking for a different date. I called their helpline to get the date corrected - only to be told that it would cost me £50 to change the date!!!! Robbers!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very poor. The carpet in the room was dirty and had obviously not been vacuumed. The soap dispenser was not working and although I raised this with members of staff twice, and they said they would fix it, they did not. Some of the staff were just sitting around chatting. The air conditioning made the room too cold and could not be adjusted. To top it all, there was a lot of noise during the night from the aircon and the plumbing which made it difficult to sleep. This is most probably one of the worst hotels I have ever encountered and I have stayed in a fair few. In the future, I will avoid it like the plague and probably the brand as well for fear of a similar experience.”
Helpful Report
Posted 2 years ago
Broadhurst
Verified Buyer
“In error, I booked a room for the wrong date. When I tried to change this I was charged £63 on top of the original booking cost of £78. I noticed my error within 2 minutes of making the booking but that made no difference. I feel as if I have been robbed blind for a simple mistake which I am sure many people make. I am unlikely to use Travelodge again.”
Helpful Report
Posted 2 years ago
Trevor Ottaway
Verified Buyer
“I tried to book this stay on line and failed three times, first time a logged in and went through the booking process, firstly it asked me for my post code which I filled in, it then asked me to select address which I did and came up this address does not exist!!!! So started again this time it accepted address, got through to payment used Apple Pay payment failed!!!! So started again this time I signed in using same sign in details and was told not recognised!!!! Eventually having used the same details it let me in again, this time at payment I used my credit card again it came up failed!!!! So I thought third time lucky so I used my debit card, and despite getting the authority from my bank it failed again!!!!! Eventually a friend suggested I download the app and this time booking was complete. Certainly not impressed with the booking process, only gave it one star because it wouldn’t except no star”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Made a mistake area of London I was supposed to book got no help switching areas not like they would loose money but they would not help. Said I’d have to book another and loose all my money - great service - NOT !”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Battersea Park Road Travelodge is in a dusty, rundown part of London although you can turn the corner and go for a walk by the Thames River. The reception area is supplemented by dishevelled planters with an impoverished array of small plants. Once inside, the area is shabby with cracked faux leather seating and vending machines. The female reception staff cannot show kindness or hospitality. My room was ok and quiet. I needed the quietness. Only one power point worked for the kettle and fan. The tea bag was horrible. The chair had holes in it. The TV worked. The shower leaked onto the floor, and there was no bath rug so I used a towel. There was no soap in the shower dispenser so I also had to lean out to the sink dispenser each time, which might have resulted in me slipping. The finish in the bathroom was not good. The bed was comfortable. Overall, a very depressing experience. I would not go to Travelodge again and the cost, compared with the superior Premier Inn, was not reasonable.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Wi-Fi link that I paid £3 for didn’t work, and the person on reception said it was nothing to do with them”
Helpful Report
Posted 2 years ago
Elliott
Verified Buyer
“Website is too slow tried 4 times to complete a booking”
Helpful Report
Posted 2 years ago
Richard Cairns
Verified Buyer
“I. Will never use Travelodge again after the experience I had booking yesterday”
Helpful Report
Posted 2 years ago
Stead
Verified Buyer
“The booking was for Glasgow Airport not Gatwick Airport Still awaiting reply on Case number is #15071-2064380. in trying to change booking. Not happy”
Helpful Report
Posted 2 years ago
Matthew Francis
Verified Buyer
“Awful place. Sleep in your car and save your money.”
Helpful Report
Posted 2 years ago
Gourdie
Verified Buyer
“Worse one ive ever been to”
Helpful Report
Posted 2 years ago
Carl Fry
Verified Buyer
“Hard mattress Too hot in the room was unable to sleep due to this Very noisy as by the road Wouldn’t recommend at the prices”
Helpful Report
Posted 2 years ago
Jeri Grabham
Verified Buyer
“No soap or anything in the room! Really disappointed with the stay overall! Been before but this time it was disappointing! Especially breakfast! Everything was cold and a fire in the toaster which meant no toast!! Even after we paid £9.50 each!!”
Helpful Report
Posted 2 years ago
Andre Burns
Verified Buyer
“Hoped to get a decent room rate having booked online. Only to find I am paying more than most people. Today's rate for room I booked on Sunday is far lower. Won't be caught out again.”
Helpful Report
Posted 2 years ago
Herd
Verified Buyer
“1 star review for booking experience is due to that I 1st checked availability and price on Saturday. £57. Double checked on Sunday now £68. Had to wait till Monday to book as needed to confirm time off work. Came to book on Monday and guess what now £78.99.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“No air conditioning, rude staff, no printed receipt upon request, no respect of the do not disturb sing at the door, floor and chair not clean, water from the bathroom sink comes out in such an manner that you get literally wet everywhere.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Me and the girlfriend booked 2 nights at the Travelodge and there was a couple of things we weren’t happy with, parking was a major issue, for the first day and night we had to park 10 mintues away from the actual hotel, we was situated on the top floor with a window that only open 2 inches, it was very very hot in our room which made sleeping uncomfortable, the bed wasn’t very comfortable and the room was tiny which felt more like a prison cell than a hotel room we won’t be staying here again.”
Helpful Report
Posted 2 years ago
Peter Lumley
Verified Buyer
“Painful app , clunky and wouldn’t take Monzo. Random”
Helpful Report
Posted 2 years ago
Sean Gillen;Michael Gillen
Verified Buyer
“Stayed 2 nights in the Travelodge in Tunbridge Wells, for the price it was value for money But my vehicle received a Parking Fine whilst I was staying there even thou I had Paid for the vehicle and have Evident of a Parking Ticket plus showing on my Bank statement. Horizon Parking runs independently from Travelodge and is conning customers and sending out Parking Fines of £51.00 per day, £102 .00 for two days. They make it impossible to contact customer services, stating they will increase the fines to £85.00. This company Needs Investigating by Trading Standards and Watchdog. I will Not be staying in a Travelodge again while they have these Crooks operating there CARPARKS.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,777 reviews
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