Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the worst hotel I have stayed in Doesn't look like the picture. I have a temporary disability, yet I was put in a room on the 2nd floor in an hotel with no lift. The rooms were archaic. I took a break from Premier Inn and regret. The restaurant next door was a TOBY carvery. The choices were a roast or a roast, and the service was awful I wanted a glass of wine but the brand I wanted I couldn't have as they couldn't find a corkscrew. Mindboggling.”

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Posted 2 years ago

“The website crashed on my computer, so I rebooted and booked again and somehow have booked the same dates twice for the same place. Trying now for a refund for 1 of the booking made”

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Posted 2 years ago

“I am in my late seventies and sometimes booking things on line is very difficult for me. This was just so simple.”

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Posted 2 years ago

“On arrival the receptionist who was a lovely man told us to book on line we booked on line but the app cliitchedall are details we're still on so we pressed proceed,to our horror it had changed are dates which then we made a phone call and had to pay an extra 39 which should not be allowed,then it had only booked one person so the receptionist changed ,on arrival to bedroom. Sheets stained mattress very uncomfortable windows full of bird poo bath I have taken pictures of the grim and of the tiles which was dirty,window seal coming away pictures taken,breakfast wow that was cold coffee was horrid milk warm for cereal after paying £8.99 each to eat a slice of toast not worth the money definitely not a place to stay will be sending pictures to the local paper as big companies should not be ripping people off,I have all evidence and am very upset my stay was ruined so thank you travel lodge for not looking out for your customers,customer service man very bad attitude”

Helpful Report

Posted 2 years ago

“Water for shower not hot. Shower curtain very grubby”

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Posted 2 years ago

“Staff pleasant, room and public areas clean but dinner was almost inedible. Normal kitchen staff called in sick so reception staff having to cover bar and kitchen”

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Posted 2 years ago

“Wifi doesn't work. Dinner terrible. I want a refund for pre-paid wifi and pre-paid dinner”

Helpful Report

Posted 2 years ago

“Probably better if you don’t open until the refurb is finished. Worse nights sleep ever. Too noisy!”

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Posted 2 years ago

“This hotel was a total disgrace the towels were marked with soil the sink was filthy and the room smelled like someone had urinated in it don't ever book this hotel it's a total shite hole it was so bad I used baby wipes to clean my self the bed was all creased as well”

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Posted 2 years ago

“The reason I gave a poor review is that I tried booking on Sunday eve and it wouldn't let me? So I tried again at half 6 on Mon morning and the price had gone up by over £20 which I wasn't happy about.”

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Posted 2 years ago

“1. Bathroom flooded, due to shower curtain not fitting. Complained to reception, not interested. 2. Bedroom door left open all day after morning cleaning (we got back at 6pm). Completely unacceptable anything could have been stolen. Reception again not interested. Would not recommend this accommodation!”

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Posted 2 years ago

“Even Ryanair do not charge for flight amendments on the same day”

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Posted 2 years ago

“Your app / web is worst I’ve ever been on honestly you must lose business with it Shocking poor”

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Posted 2 years ago

“I chose this by mistake and unfortunately can't cancel, even on a saver rate you should have 24 hours to correct it and not loose your money”

Helpful Report

Posted 2 years ago

“Very disappointed, the door wouldn't lock, the internet although paid for 12 hours only worked 1 hour, the hotel staff not at all helpful and said Virgin Media was responsible for the internet, not Travelodge. The hotel is very close to A65 / A59 / Skipton Bypass roundabout, so very noisy all the stay. Not worth the money paid, I would have been better off sleeping in my car in a Lay-By.”

Helpful Report

Posted 2 years ago

“Having trouble with a booking after accidentally cancelling. After receiving a confirmation I found the dates were different to the ones I thought I had booked so I tried to manage my booking and that’s when my problems started. Now awaiting customer services to rearrange my dates, a wait of up to 5 working days.”

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Posted 2 years ago

“They lure with ads of low prices but you don’t get them when you look for them when you want.”

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Posted 2 years ago

“What a nightmare !! tried about 29 times and got stuck on payment page . It would not bring up credit card option but would take me on to PayPal page but froze on page in the end downloaded app and paid by credit card using app took about an hour . I did try on two phones and an I pad so it wasn’t the equipment I used.”

Helpful Report

Posted 2 years ago

“The Travelodge we stayed at Stonehenge, Amesbury, was noisey, smelly and dirty. We paid £127.99 for a one night stay in a family room which looked very nice and clean in the pictures but, upon entering the room, there was only one double bed and that's it! there was space for a table and chairs, but it was empty. The bathroom was dirty and there was a constant stream of people walking right past our window. In my opinion, the room wasn't even worth £10 per night.”

Helpful Report

Posted 2 years ago

“Very poor, was locked out of hotel despite arriving before cut off, waited outside for 30 minutes only to get inside & be waiting a further 20 minutes for someone to approach us & check us in, staff acknowledged we were waiting but pretended not to see us which was super frustrating after a long & tiring drive”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews