Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful place. No car park as stated in the booking. Rude staff and disgusting, dirty.”

Helpful Report

Posted 2 years ago

“It was clean but noisy and the breakfast was a let down”

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Posted 2 years ago

“Booking an accessable room not very clear and backtracking not possible”

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Posted 2 years ago

“Booked through the website as booking by phone would cost 13p per minute plus standard network charges. However, I could not find anywhere to request a disabled room, which I needed for my partner. I also wanted to enquire about a parking space, but again couldn't find anything online. I booked via the website. I then called the number to request a disabled room and was charged an extra £10 for the amendment. I also asked about parking and was told I would just have to ask when I arrived at the hotel. I am extremely disappointed at being charged the extra £10 to ensure a disabled room as the website should give this option when booking. Will I book another Travelodge, time will tell but having suffered such disappointing service and charges, I will seriously consider other options.”

Helpful Report

Posted 2 years ago

“Very poor experience when booking multiple rooms on the same online booking, due to what seems to have been software bugs. Very frustrating and time-consuming.”

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Posted 2 years ago

“We never got to stay staff were not very friendly on phone so put us off our stay. Also got charged for WiFi and not refunded even though not stayed therefore not used”

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Posted 2 years ago

“Cancelled my booking on 5/5/23 and still waiting for my refund. I have phoned and emailed to no avail! No one can tell me when I will get my £100 back. They are in breach of their booking conditions and I am taking this to the small claims court.”

Helpful Report

Posted 2 years ago

“Booked a superking room but the bed was a double room no amenities in the room tea/coffe when asked they had run out !!!! Had to wait over 20 mins for a drink at the bar lobby was flooded and still flooded when we left the next day”

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Posted 2 years ago

“There hand washing liquid soap and shower gel dispensers was not working, in the room floors was making noise, not properly cleaned”

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Posted 2 years ago

“Made initial enquiry and the price was £174. Pop-up box appeared asking me to sign up for offers. Completed box and the price went up to £209!! Was committed to these dates so no alternative - very disappointing.”

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Posted 2 years ago

“A rip of in expense ! Booked 5 days only , would of stayed for 6 but you wanted 200£ for the last night when the others were max 70 £ Cheaper to fly home which I’m doing”

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Posted 2 years ago

“Travelodge is painful to endure. They promise e-vouchers for compensation for freezing cold rooms. The vouchers do not arrive. You chase them up. Eventually they come. The vouchers do not work and they are for under 50% of what was promised as a goodwill gesture which turns into a series of further headaches. Forget Covid avoid Travelodge like the plague! I am livid. Does it show? This is not leisure.”

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Posted 2 years ago

“They bombarded me with emails for cheap Ros and then you try to book them and they don't exist”

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Posted 2 years ago

“I've made a booking for 4 nights in June and only received a text message and no email vouchers for the Royal Scot London”

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Posted 2 years ago

“R Hard to use website that claims rooms are cheaper than they actually are”

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Posted 2 years ago

“Prices are ridiculous.”

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Posted 2 years ago

“I have just found that a friend has booked the same place and night for half the price that I am paying. One would hope to get the best price from Travelodge site, clearly not the case !”

Helpful Report

Posted 2 years ago

“Greeted by a young lady who couldn't even be bothered to greet us properly. No smile, no please or thank you. Room didn't have hand-wash and when I asked for it when I got back late at night, I was asked if I would be ok for them to give it in the morning. My response was "and what do I wash my hands with in the meantime, if I'm checking out in the morning. Very poor and miserable experience. Will not be staying in a Travelodge again.”

Helpful Report

Posted 2 years ago

“Functional but smelly noisy and dirty sticky carpet”

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Posted 2 years ago

“So disappointing. Where to start? There is no bar area to sit and have a drink or order food in house, you are forced to leave the building for toast in the morning. All of the surrounding restaurants know this, so prices are inflated. There is no mineral water or healthy snacks in the vending machine. We have had to have our door key changed 4 times, we have reached the front door to our room and it has stopped working. There is no phone in the hallway to call down to reception to let them know this so we have been up and down on many occasions. On one occasion we were locked outside with no coats and no reception staff to do us a new key at night. There is no phone in the rooms either to contact reception or a taxi or anything you may need. The WC in reception does not work and apparently has not worked for weeks. The wifi stopped working on the third day after paying for it. The carpet in the room is sticky and the bath does not drain at all. The neighboring rooms stomp around all times of day and night and the walls tremble in this building. Outside of the hotel the area is quite dire. There are pubs and clubs and every single night there is a fight on the street outside and police are called, we had no idea it is such a conflictive area. The only saving grace of this not very nice hotel is the wonderful receptionist Emma who has done everything in her power to help and make out stay as comfortable as possible. Thank you.”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews