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Travelodge UK Reviews

4.3 Rating 9,777 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,777 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Col Davis
Verified Buyer
“Needed to change booking due to hospital appointments changing last minute, but unable to”
Helpful Report
Posted 2 years ago
Lisa Morris
Verified Buyer
“Dreadful service. Made a mistake with my booking. I notified them immediately. No help over the phone, just nothing we can do. It's a shame there's no a no star option.”
Helpful Report
Posted 2 years ago
Sheree Duncan
Verified Buyer
“Dirty mirrors, dirty chairs, dirty skirtings, dirty tea tray, with NO paid for chocolate treat and a leaking coffee maker! Dirty kettle and bin, no shower gel in dispenser, leaking dispenser for hand wash cleanser all over the floor, bathroom floor dirty in corners, brown limescale in the loo yuk yuk yuk! The only up side was clean sheets and towels, hence the one star, definitely not worth the £148 I paid, in fact it will be the last time that I choose Travelodge, take a left out of Premierinn and get it cleaned!!!!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“So bad it's untrue”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Awful place. No car park as stated in the booking. Rude staff and disgusting, dirty.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“It was clean but noisy and the breakfast was a let down”
Helpful Report
Posted 2 years ago
Barry Mawson
Verified Buyer
“Booking an accessable room not very clear and backtracking not possible”
Helpful Report
Posted 2 years ago
Fraser
Verified Buyer
“Booked through the website as booking by phone would cost 13p per minute plus standard network charges. However, I could not find anywhere to request a disabled room, which I needed for my partner. I also wanted to enquire about a parking space, but again couldn't find anything online. I booked via the website. I then called the number to request a disabled room and was charged an extra £10 for the amendment. I also asked about parking and was told I would just have to ask when I arrived at the hotel. I am extremely disappointed at being charged the extra £10 to ensure a disabled room as the website should give this option when booking. Will I book another Travelodge, time will tell but having suffered such disappointing service and charges, I will seriously consider other options.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very poor experience when booking multiple rooms on the same online booking, due to what seems to have been software bugs. Very frustrating and time-consuming.”
Helpful Report
Posted 2 years ago
Rymer
Verified Buyer
“We never got to stay staff were not very friendly on phone so put us off our stay. Also got charged for WiFi and not refunded even though not stayed therefore not used”
Helpful Report
Posted 2 years ago
Leith
Verified Buyer
“Cancelled my booking on 5/5/23 and still waiting for my refund. I have phoned and emailed to no avail! No one can tell me when I will get my £100 back. They are in breach of their booking conditions and I am taking this to the small claims court.”
Helpful Report
Posted 2 years ago
Sutton
Verified Buyer
“Booked a superking room but the bed was a double room no amenities in the room tea/coffe when asked they had run out !!!! Had to wait over 20 mins for a drink at the bar lobby was flooded and still flooded when we left the next day”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“There hand washing liquid soap and shower gel dispensers was not working, in the room floors was making noise, not properly cleaned”
Helpful Report
Posted 2 years ago
Ken Dunne
Verified Buyer
“Made initial enquiry and the price was £174. Pop-up box appeared asking me to sign up for offers. Completed box and the price went up to £209!! Was committed to these dates so no alternative - very disappointing.”
Helpful Report
Posted 2 years ago
Stephen Mason
Verified Buyer
“A rip of in expense ! Booked 5 days only , would of stayed for 6 but you wanted 200£ for the last night when the others were max 70 £ Cheaper to fly home which I’m doing”
Helpful Report
Posted 2 years ago
Michael Bexon
Verified Buyer
“Travelodge is painful to endure. They promise e-vouchers for compensation for freezing cold rooms. The vouchers do not arrive. You chase them up. Eventually they come. The vouchers do not work and they are for under 50% of what was promised as a goodwill gesture which turns into a series of further headaches. Forget Covid avoid Travelodge like the plague! I am livid. Does it show? This is not leisure.”
Helpful Report
Posted 2 years ago
Michael Freeman
Verified Buyer
“They bombarded me with emails for cheap Ros and then you try to book them and they don't exist”
Helpful Report
Posted 2 years ago
Redfern
Verified Buyer
“I've made a booking for 4 nights in June and only received a text message and no email vouchers for the Royal Scot London”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“R Hard to use website that claims rooms are cheaper than they actually are”
Helpful Report
Posted 2 years ago
Ben Hughes
Verified Buyer
“Prices are ridiculous.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,777 reviews
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