Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pillows to hard.could not sleep.”

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Posted 2 years ago

“The room I was in, was directly over the gym, which is 24 hours, could hear wright's and machines being used all night and people bring in their own loud music during the night. Whilst the was a window, the view was a roof!”

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Posted 2 years ago

“I filled in the search details and it came back with a price which I thought was too much. You then bombarded me with emails stating we have a deal for you to get you packing. Yet on perhaps 10 occasions I tried to get the deal - exactly the same price. I tried to get 5 percent off using my ‘Blue Light’ card. Not a hope. Ridiculous”

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Posted 2 years ago

“Website does not show actual pictures of hotel .The hotel is a disgrace.”

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Posted 2 years ago

“I would constantly have to close the window and book the room again and it would still show that it's booked for 12 people (4 rooms) when I only selected to book one room only for three people.”

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Posted 2 years ago

“Cancelled my stay and was not refunded”

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Posted 2 years ago

“The travelodge website booked me in at the wrong hotel, spoke to reservations the next day to change it. Was assured there were rooms at Brighton seafront Hotel, I had checked this and the website said fully booked, live chat person Ross b. Tried also to change it to no avail then cut me off on chat. 3 days later the seafront room becomes available at £70 less, this is a disgusting way to treat a customer.”

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Posted 2 years ago

“Poor communication when i try to call hotel a few times, no one answers me .No refund and waiting a long tine for answer customer service. No parking space as well.very disappointed”

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Posted 2 years ago

“I made a mistake when I booked a room I needed a twin room and by mistake I booked a double. Went on the website to amend and Travelodge want to charge me £10. Shame on Travelodge”

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Posted 2 years ago

“Charged me twice for room booking because of error on website, nobody has got back to me to refund me and calling the number is very expensive, not happy.”

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Posted 2 years ago

“Accidentally booked same accommodation twice. Cannot speak to anyone to cancel one and hopefully get money back. Genuine mistake. Customer service is unobtainable. Waiting for a response 2 days now.”

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Posted 2 years ago

“Travelodge state on its website "We promise to never sell your data or contact you unnecessarily" I think asking me to review them is contact beyond necessary, and so they get a one-star review and will continue to do so everytime they ask.”

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Posted 2 years ago

“Poor service”

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Posted 2 years ago

“Very poor, found bug on the bed, no plug for the bath, line down the TV, lights didn't work, had to call maintenance durungva 1 night stay! All in all it was pretty shabby! First time I've used a travel lodge, will be another 20 before I use one again!!”

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Posted 2 years ago

“the website confused the dates of the booking- didn't update my day I was staying and wouldn't help fix my problem either”

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Posted 2 years ago

“Shocking communication and very poor breakfast box.”

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Posted 2 years ago

“Having booked a stay, the next day I receive an email offering the exact same stay cheaper!”

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Posted 2 years ago

“My booking was not honoured. When I arrived I was told that while I had a paid for room and booking that there was no room available and that it is standard practice to double book rooms to allow for people who don’t show up.”

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Posted 2 years ago

“Mould was growing in the bathroom had a damp smell to the room kettles had never been cleaned hairs was in the sink and bath 1 curtain was longer than the other tele wasn’t straight just had the worse nights sleep ever”

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Posted 2 years ago

“Very very poor , hotel on same booking £20 difference then jumped up £30 following morning”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews