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Travelodge UK Reviews

4.3 Rating 9,777 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,777 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Daphne Oldfield
Verified Buyer
“I have just found that a friend has booked the same place and night for half the price that I am paying. One would hope to get the best price from Travelodge site, clearly not the case !”
Helpful Report
Posted 2 years ago
Begum
Verified Buyer
“Greeted by a young lady who couldn't even be bothered to greet us properly. No smile, no please or thank you. Room didn't have hand-wash and when I asked for it when I got back late at night, I was asked if I would be ok for them to give it in the morning. My response was "and what do I wash my hands with in the meantime, if I'm checking out in the morning. Very poor and miserable experience. Will not be staying in a Travelodge again.”
Helpful Report
Posted 2 years ago
Spokes
Verified Buyer
“Functional but smelly noisy and dirty sticky carpet”
Helpful Report
Posted 2 years ago
Kimberley Cadwallader
Verified Buyer
“So disappointing. Where to start? There is no bar area to sit and have a drink or order food in house, you are forced to leave the building for toast in the morning. All of the surrounding restaurants know this, so prices are inflated. There is no mineral water or healthy snacks in the vending machine. We have had to have our door key changed 4 times, we have reached the front door to our room and it has stopped working. There is no phone in the hallway to call down to reception to let them know this so we have been up and down on many occasions. On one occasion we were locked outside with no coats and no reception staff to do us a new key at night. There is no phone in the rooms either to contact reception or a taxi or anything you may need. The WC in reception does not work and apparently has not worked for weeks. The wifi stopped working on the third day after paying for it. The carpet in the room is sticky and the bath does not drain at all. The neighboring rooms stomp around all times of day and night and the walls tremble in this building. Outside of the hotel the area is quite dire. There are pubs and clubs and every single night there is a fight on the street outside and police are called, we had no idea it is such a conflictive area. The only saving grace of this not very nice hotel is the wonderful receptionist Emma who has done everything in her power to help and make out stay as comfortable as possible. Thank you.”
Helpful Report
Posted 2 years ago
Calder
Verified Buyer
“Pillows to hard.could not sleep.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The room I was in, was directly over the gym, which is 24 hours, could hear wright's and machines being used all night and people bring in their own loud music during the night. Whilst the was a window, the view was a roof!”
Helpful Report
Posted 2 years ago
William Matthews
Verified Buyer
“I filled in the search details and it came back with a price which I thought was too much. You then bombarded me with emails stating we have a deal for you to get you packing. Yet on perhaps 10 occasions I tried to get the deal - exactly the same price. I tried to get 5 percent off using my ‘Blue Light’ card. Not a hope. Ridiculous”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Website does not show actual pictures of hotel .The hotel is a disgrace.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I would constantly have to close the window and book the room again and it would still show that it's booked for 12 people (4 rooms) when I only selected to book one room only for three people.”
Helpful Report
Posted 2 years ago
O Farrell
Verified Buyer
“Cancelled my stay and was not refunded”
Helpful Report
Posted 2 years ago
Elam
Verified Buyer
“The travelodge website booked me in at the wrong hotel, spoke to reservations the next day to change it. Was assured there were rooms at Brighton seafront Hotel, I had checked this and the website said fully booked, live chat person Ross b. Tried also to change it to no avail then cut me off on chat. 3 days later the seafront room becomes available at £70 less, this is a disgusting way to treat a customer.”
Helpful Report
Posted 2 years ago
Helena Rendell
Verified Buyer
“Poor communication when i try to call hotel a few times, no one answers me .No refund and waiting a long tine for answer customer service. No parking space as well.very disappointed”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I made a mistake when I booked a room I needed a twin room and by mistake I booked a double. Went on the website to amend and Travelodge want to charge me £10. Shame on Travelodge”
Helpful Report
Posted 2 years ago
Wilson
Verified Buyer
“Charged me twice for room booking because of error on website, nobody has got back to me to refund me and calling the number is very expensive, not happy.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Accidentally booked same accommodation twice. Cannot speak to anyone to cancel one and hopefully get money back. Genuine mistake. Customer service is unobtainable. Waiting for a response 2 days now.”
Helpful Report
Posted 2 years ago
Paul Cardy
Verified Buyer
“Travelodge state on its website "We promise to never sell your data or contact you unnecessarily" I think asking me to review them is contact beyond necessary, and so they get a one-star review and will continue to do so everytime they ask.”
Helpful Report
Posted 2 years ago
Saber Matari
Verified Buyer
“Poor service”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very poor, found bug on the bed, no plug for the bath, line down the TV, lights didn't work, had to call maintenance durungva 1 night stay! All in all it was pretty shabby! First time I've used a travel lodge, will be another 20 before I use one again!!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“the website confused the dates of the booking- didn't update my day I was staying and wouldn't help fix my problem either”
Helpful Report
Posted 2 years ago
Keith Wright
Verified Buyer
“Shocking communication and very poor breakfast box.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,777 reviews
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