So disappointing. Where to start? There is no bar area to sit and have a drink or order food in house, you are forced to leave the building for toast in the morning. All of the surrounding restaurants know this, so prices are inflated. There is no mineral water or healthy snacks in the vending machine. We have had to have our door key changed 4 times, we have reached the front door to our room and it has stopped working. There is no phone in the hallway to call down to reception to let them know this so we have been up and down on many occasions. On one occasion we were locked outside with no coats and no reception staff to do us a new key at night. There is no phone in the rooms either to contact reception or a taxi or anything you may need. The WC in reception does not work and apparently has not worked for weeks. The wifi stopped working on the third day after paying for it. The carpet in the room is sticky and the bath does not drain at all. The neighboring rooms stomp around all times of day and night and the walls tremble in this building. Outside of the hotel the area is quite dire. There are pubs and clubs and every single night there is a fight on the street outside and police are called, we had no idea it is such a conflictive area. The only saving grace of this not very nice hotel is the wonderful receptionist Emma who has done everything in her power to help and make out stay as comfortable as possible. Thank you.