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Travelodge UK Reviews

4.3 Rating 9,777 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,777 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Anonymous
Verified Buyer
“Having booked a stay, the next day I receive an email offering the exact same stay cheaper!”
Helpful Report
Posted 2 years ago
Bennett
Verified Buyer
“My booking was not honoured. When I arrived I was told that while I had a paid for room and booking that there was no room available and that it is standard practice to double book rooms to allow for people who don’t show up.”
Helpful Report
Posted 2 years ago
Misko
Verified Buyer
“Mould was growing in the bathroom had a damp smell to the room kettles had never been cleaned hairs was in the sink and bath 1 curtain was longer than the other tele wasn’t straight just had the worse nights sleep ever”
Helpful Report
Posted 2 years ago
Wilson
Verified Buyer
“Very very poor , hotel on same booking £20 difference then jumped up £30 following morning”
Helpful Report
Posted 2 years ago
Farrugia
Verified Buyer
“I booked by a very genuine mistake and had to cancel and lost the money although i cancelled early.”
Helpful Report
Posted 2 years ago
Karen Severn
Verified Buyer
“Disappointing. The staff were wonderful. The rooms were badly in need of TLC and updating and could have been cleaner (Stains down front of toilet, beer bottles behind the curtain in front window and a half eaten packet of dog biscuits) The soap dispenser in the bath didn't work and even if it had worked there was no soap in it. The breakfast was another let down. The continental was brilliant. The hot food consisted of dry bacon and cheap hash browns. I cant comment on scrabbled egg or sausage as I dont eat them. Mushrooms were tastless”
Helpful Report
Posted 2 years ago
Lowe
Verified Buyer
“I like a hard bed but the bed and pillows are ridiculously hard. The rooms are built for hard wearing not for comfort, metal bath etc Intailly made a 5 night stay but then had to make a second booking to continue stay. Checked out of the first booking end and returned that evening to start second booking to find I had been allocated same room and room hadn’t been cleaned and made up. Even though I had taken all my belongings out of room and was a separate booking. My fault, I should have had telepathy and not presumed that a separate booking gets a clean room.”
Helpful Report
Posted 2 years ago
Adrian Schoch
Verified Buyer
“Don’t stay with travelodge awful experience go with premier in much better”
Helpful Report
Posted 2 years ago
Antony Cooke
Verified Buyer
“No where to input a discount code, I have a 5% discount code from Forces Discount Card, there was no field to enter the code.”
Helpful Report
Posted 2 years ago
Bo Maiardi
Verified Buyer
“Vado al travellodge perché vicino all abitazione di mia figlia ma ultimamente lascia molto a desiderare il servizio di pulizia nelle camere non viene effettuato nonostante l esposizione del cartello”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Spent all day trying to book one night in a travelodge. I think there were problems with your website. I was about to book by phone then saw the costs ! No way.”
Helpful Report
Posted 2 years ago
Alan Fewtrell;Allen
Verified Buyer
“You've charged me twice for the same stay! Not a happy bunny!!”
Helpful Report
Posted 2 years ago
Christne Wilson
Verified Buyer
“Booking it was terrible”
Helpful Report
Posted 2 years ago
Twells;Haworth
Verified Buyer
“Needed to actually speak to someone to link two booking. ALL phone numbers either didn’t work or an intermediary.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Android app not fit for purpose. Always stalling and never let me get to the payment page to confirm a booking. Ended up.having to find a laptop and book through the website. SORT YOUR APP OUT!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“An appalling place to stay. No Wi-Fi despite paying for it. Could only transact in cash. What looked like faeces on the toilet roll provided. The staff completely disinterested in the problems. Don't waste your money”
Helpful Report
Posted 2 years ago
Adenuga
Verified Buyer
“Booked a room at Woolwich for 2 adults which and expected a super king-size bed as advertised but got a double bed instead. Reception said that is what they have in all their rooms. Customers service insisted I only booked a standard room and hung up on me twice. I have attached photo of the online description”
Helpful Report
Posted 2 years ago
Fernando Marques
Verified Buyer
“Hello, I need respond to question #15071-2035248, please Regards”
Helpful Report
Posted 2 years ago
Stalker
Verified Buyer
“On the 15th of May, I incurred a very bad experience trying to book a hotel. I thought I had booked a hotel , only when I called the hotel directly and the reservation centre, only to be told by both that the hotel booking had not gone through, then to be advised by the reservation employee that the hotel was fully booked. I then booked a nearby travelodge hotel. To my surprise after 1 hour ,30 minutes later received confirmation of my initial booking had gone through and that the other booking plus a further booking in Chichester for the 6th of June had been charged and monies taken from my account had been booked. I am unable to speak to a customer service advisor as they do not take calls only emails. It turned that I paid for 2 nights at different travelodge hotels and a further one in Chichester in june all at the ssme time. I book on a regular basis of 2 hotels a week for my employee to enable him to have a safe place to stay from home. I will be looking to book Premier Inns. Not sure if Travelodge really care of business customers. John J S Couriers”
Helpful Report
Posted 2 years ago
Wheeler;Mcgraw
Verified Buyer
“I tried to book for 8 dates in London and worksop costing me over £3000 but despite trying many times and on different computers I was unable to book so have had to go elsewhere.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,777 reviews
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