Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

Write Your review

Tell us how Travelodge UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I accidentally booked the wrong location hotel. That's because English is not my first language and I am autistic and disabled. I then rang to ask for this to be moved to the correct location to be told that this is up to customer service and saver rates may may it not likely to happen. This is really discriminatory for police me and it also does not apply any gesture of good will or understanding as I want a simple location change. The person I spoke to Charlotte I believe was really polite, so this is not a reflection on her but on the company's policies. O am now awaiting to find out if Travelodge can accommodate a simple request that should be able to be actioned over the phone as it was reported very quick after booking.”

Helpful Report

Posted 2 years ago

“Being charged £24.00 to change a booking date within 5 minutes of the booking being made, once the error was noticed, seemed excessive.”

Helpful Report

Posted 2 years ago

“When booking on line tried to force me down the Apple Pay route.”

Helpful Report

Posted 2 years ago

“Very dirty pillow cases not changed hair all in the bath and bin not empty”

Helpful Report

Posted 2 years ago

“Travelodge Stockport car parking unbelievable noise is unreal .”

Helpful Report

Posted 2 years ago

“i have not stayed there yet”

Helpful Report

Posted 2 years ago

“Terrible experience to try and log in, had to re register three times, finally booked my stay then get an email saying I need to complete my booking?! After I’ve got the booking confirmation - not an easy experience!!”

Helpful Report

Posted 2 years ago

“Receptionist was lovely, very helpful. But after travelling all day, we were hungry. Soon as we entered restaurant the chef, who looked like she hadn’t washed in months, and was scruffy said that it wouldn’t be open for another half hour, even though it specified 5pm. When we did sit down, the chef and a waitress spoke loudly to each other well within our ear shot, that the oven was vile. We decided there and then to go elsewhere for food. The nights sleep was the worst ever, ppl talking outdoes our room early hours of the morning, 1am, 2am, banging and clattering from the staff private room next to ours. The only good thing about our stay was the breakfast. The elderly chef was friendly, helpful and cooked breakfast was lovely. We will be tempted to go to premier inn next year in September when we come next. I love travelodge and we always use them but this one was horrendous. Waste of £80 for a start of a holiday we had saved a year for Also windows were dirty, someone had written in the dirt 6/4/23.”

Helpful Report

Posted 2 years ago

“You're asking for a review before I stay -”

Helpful Report

Posted 2 years ago

“probably the worst hotel car park i`ve ever seen. Its full of poles holding the old mill building up and there is no security at all ie cameras or even a barrier. I left straight away and stayed elsewhere. There are much better Hotels in the area and will not be staying there ever.”

Helpful Report

Posted 2 years ago

“The Bristol Mitchell Lane Travelodge is a disaster. Keys not working, a man being given a key to an occupied room where the woman was in the shower and the cafe bar!!! Dirty tables and dishes on the counter, staff that couldn’t take a basic order and food that was inedible. Also the dead bolt on the door not working.”

Helpful Report

Posted 2 years ago

“I booked one night at the Travel lodge 122 pounds for 3 people, then was told that I had to pay another 172 pounds because something was going on in Nottingham that day. It is open day at Trent university, what a rip off. I now have canceled my booking and found somewhere else at a reasonable rate. Come on Travel lodge get your act together as I will not use you again.”

Helpful Report

Posted 2 years ago

“Very noisy in corridors with people laughing, shouting, coming and going in the middle of the night”

Helpful Report

Posted 2 years ago

“Yes I booked on 11/05/23 the next day the price went down by £20.00”

Helpful Report

Posted 2 years ago

“I find your booking app the most difficult one I have encountered. I sent a twitter direct message to you which has not been replied to. We like staying with Travelodge but the booking process is rapidly putting us off!”

Helpful Report

Posted 2 years ago

“Your prices are to high”

Helpful Report

Posted 2 years ago

“All good as usuall, room had a broken tele this time tho looked as bent as a banana, I hope staff are aware of this ? Workington travelodge room 112 I think I was in, I did go to reception to report this but no one was there”

Helpful Report

Posted 2 years ago

“Was booking a number of nights stays in different locations and mistakenly booked the wrong day, realised within 2 minutes and called the booking number to resolve. Unfortunately they could not help so told me to email customer services, no phone number! Emailed customer services and I’m still waiting to hear back from the over a day later. Not good customer service at all, especially as my stay is early next week!”

Helpful Report

Posted 2 years ago

“I have been staying at Travelodge for over 10 years and never had any problems booking online however the last couple of times trying to book have been unable to . The first time I had to phone direct and pay extra for booking and yesterday I had to use my partners details and card to book. I have updated my credit card, I haven’t moved as you kept saying and am completely at a loss as to why I cannot book”

Helpful Report

Posted 2 years ago

“Disgusting price hike . Wanted to book for 3 rd June Always stay in Altrincham and great price but you’ve made it unaffordable for most because it’s a Sat and June !! I would only pay that price for a decent hotel. Greedy and disappointing”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews