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Travelodge UK Reviews

4.3 Rating 9,777 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,777 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
D Shepherd
Verified Buyer
“a really useless app which must have been set up by a trainee- it is so user unfriendly I have friends who have stopped using Travelodge because it’s so hard to fathom out. I struggle on because I get good bargains but often wonder why I bother”
Helpful Report
Posted 2 years ago
Nazir
Verified Buyer
“Booked a double bed room End up with 2 extra beds room was cramped literally no space to walk around bed was most uncomfortable I have ever seen I normally stay in Travelodge but never been this much is disappointing,”
Helpful Report
Posted 2 years ago
Simon Faires
Verified Buyer
“Made a booking but it doesn’t show on the app account”
Helpful Report
Posted 2 years ago
Varrow
Verified Buyer
“Discount code of 5% would not work so not very happy this time with the booking procedure , if you could give us a refund of the 5% we should have saved that would be great , thanks”
Helpful Report
Posted 2 years ago
Maria Daniilidou
Verified Buyer
“I accidentally booked the wrong location hotel. That's because English is not my first language and I am autistic and disabled. I then rang to ask for this to be moved to the correct location to be told that this is up to customer service and saver rates may may it not likely to happen. This is really discriminatory for police me and it also does not apply any gesture of good will or understanding as I want a simple location change. The person I spoke to Charlotte I believe was really polite, so this is not a reflection on her but on the company's policies. O am now awaiting to find out if Travelodge can accommodate a simple request that should be able to be actioned over the phone as it was reported very quick after booking.”
Helpful Report
Posted 2 years ago
Marcus Everett;Everett
Verified Buyer
“Being charged £24.00 to change a booking date within 5 minutes of the booking being made, once the error was noticed, seemed excessive.”
Helpful Report
Posted 2 years ago
David Chesman
Verified Buyer
“When booking on line tried to force me down the Apple Pay route.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very dirty pillow cases not changed hair all in the bath and bin not empty”
Helpful Report
Posted 2 years ago
David Wilcox
Verified Buyer
“Travelodge Stockport car parking unbelievable noise is unreal .”
Helpful Report
Posted 2 years ago
Daniels
Verified Buyer
“i have not stayed there yet”
Helpful Report
Posted 2 years ago
Lisa McGranachan
Verified Buyer
“Terrible experience to try and log in, had to re register three times, finally booked my stay then get an email saying I need to complete my booking?! After I’ve got the booking confirmation - not an easy experience!!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Receptionist was lovely, very helpful. But after travelling all day, we were hungry. Soon as we entered restaurant the chef, who looked like she hadn’t washed in months, and was scruffy said that it wouldn’t be open for another half hour, even though it specified 5pm. When we did sit down, the chef and a waitress spoke loudly to each other well within our ear shot, that the oven was vile. We decided there and then to go elsewhere for food. The nights sleep was the worst ever, ppl talking outdoes our room early hours of the morning, 1am, 2am, banging and clattering from the staff private room next to ours. The only good thing about our stay was the breakfast. The elderly chef was friendly, helpful and cooked breakfast was lovely. We will be tempted to go to premier inn next year in September when we come next. I love travelodge and we always use them but this one was horrendous. Waste of £80 for a start of a holiday we had saved a year for Also windows were dirty, someone had written in the dirt 6/4/23.”
Helpful Report
Posted 2 years ago
David Wright
Verified Buyer
“You're asking for a review before I stay -”
Helpful Report
Posted 2 years ago
Luff
Verified Buyer
“probably the worst hotel car park i`ve ever seen. Its full of poles holding the old mill building up and there is no security at all ie cameras or even a barrier. I left straight away and stayed elsewhere. There are much better Hotels in the area and will not be staying there ever.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The Bristol Mitchell Lane Travelodge is a disaster. Keys not working, a man being given a key to an occupied room where the woman was in the shower and the cafe bar!!! Dirty tables and dishes on the counter, staff that couldn’t take a basic order and food that was inedible. Also the dead bolt on the door not working.”
Helpful Report
Posted 2 years ago
Sabina Rusbridge
Verified Buyer
“I booked one night at the Travel lodge 122 pounds for 3 people, then was told that I had to pay another 172 pounds because something was going on in Nottingham that day. It is open day at Trent university, what a rip off. I now have canceled my booking and found somewhere else at a reasonable rate. Come on Travel lodge get your act together as I will not use you again.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very noisy in corridors with people laughing, shouting, coming and going in the middle of the night”
Helpful Report
Posted 2 years ago
David Vince
Verified Buyer
“Yes I booked on 11/05/23 the next day the price went down by £20.00”
Helpful Report
Posted 2 years ago
John Puxty
Verified Buyer
“I find your booking app the most difficult one I have encountered. I sent a twitter direct message to you which has not been replied to. We like staying with Travelodge but the booking process is rapidly putting us off!”
Helpful Report
Posted 2 years ago
Paul Critchley
Verified Buyer
“Your prices are to high”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,777 reviews
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