Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged twice for 1 stay. Emailed but had no reply!”

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Posted 2 years ago

“Having stayed at the Cheshunt Travel Lodge before I was happy to book accommodation for this weekend again. The website gave me a price for 2 rooms for 2 nights. Although I thought the Saturday price a little expensive I decided to go ahead only to find that when I clicked on the button to book the price had gone up by £2 per room for the Friday night. Salt was rubbed into the wound when I subsequently received an E mail telling me that my requirements were on offer for the original price but I had already paid. £4 will not break either of us but this seems an odd way to treat customers particularly returning ones. Regards Brian Kemp”

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Posted 2 years ago

“Super unhelpful”

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Posted 2 years ago

“Raised a complaint months ago regarding room cleanliness and despite following it up twice still no reply”

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Posted 2 years ago

“Travelodge Leatherhead has been very poor . Imagine me turning up at 6pm and being told the rooms arent ready hallway to the rooms so unkempt. its appauling”

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Posted 2 years ago

“Staff invisible.. rooms very dated ..squeaky floor’s . Rooms not very clean ……….”

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Posted 2 years ago

“I went to the reception desk in Sittingbourne to make a booking. I was told you can only book online. I am 71 and a technophile. Totally ridiculous.”

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Posted 2 years ago

“tried to book another room for a friend was a problem with payment so tried again and now it seems 4 rooms have been booked in the name of P Woodhouse for the travel lodge Derby cricket ground 23/06/23 to 25/26/23 when we only want the one , can you please sort this mess out”

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Posted 2 years ago

“The room was nice although there was bits of rubbish on the floor which I picked up and put in the bin”

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Posted 2 years ago

“I'm very annoyed that my payment has been debited more than two weeks before my booked stay. Especially because it is a flexible booking. The first time ever that I have had a hotel take money from me before checking in. I shall take this into account when considering where to stay in future, and travelodge has already fallen to the bottom of my preferences already.”

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Posted 2 years ago

“I haven’t yet stayed. I have had good experiences of the actual stay, but the booking system is very difficult.”

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Posted 2 years ago

“Wrong date booked due to a problem the lady at travel lodge very uncaring when I rang for a refund just wanted more money.”

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Posted 2 years ago

“Your hotels are too expensive”

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Posted 2 years ago

“Bed was to hard and was unable to sleep all night. Waste of money. Asked customer service for a refund and answering their questions. They dont understand the clear answers given and all that has been said is that they have changed the pillows. Couldnt speak to a manager due to anxiety. I want a full refund.”

Helpful Report

Posted 2 years ago

“Very basic. Three towels no floor towel, no soap in the shower dispenser. Minimum amount of tea and coffee. No Breakfast available other than a pre packed cold one. No where to sit other than in the room, no outside space other than the car park. Massively expensive for what basically is a MOTEL.”

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Posted 2 years ago

“Too difficult to understand booking, make changes or get in touch.”

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Posted 2 years ago

“Stayed for a weekend and told to pay and park in an overflow car park across the road . On the 2nd night our car was broken into and valuables stolen . On making staff aware it was made clear to us that this is a regular ongoing problem and with a dark car park and no cctv there is nothing that can be done . Had we have been made aware of this beforehand we would have found secure alternative parking . Very unhappy .”

Helpful Report

Posted 2 years ago

“I booked Reading Central due to the upcoming train strikes, and have been a customer for many years. I made the booking through my account as I always do, after completion, I just went back to download the location instructions only to see the price had decreased by£7 in literally a minute. This really has left a bad taste and once my upcoming bookings in Redhill and Reading this week I will not use Travelodge any more, which is a shame as I have had many happy stays over the years but unfortunately not again.”

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Posted 2 years ago

“Not up to mark This has happened time abd again only at travelodge abingdon Sorry”

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Posted 2 years ago

“I think as we were going to book Via the phone that you charge 13p a minute absolutely disgusting money making”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews