Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because is not parking space and I need to going another car park and pay”

Helpful Report

Posted 2 years ago

“App wouldnt allow me to confirm cookies after five or six atempts i was able to book but then when i tried to pay it would not transfer to secure sote for payment had to goto website and book”

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Posted 2 years ago

“Booking is no guarantee of getting a room”

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Posted 2 years ago

“Don’t like your use of algorithms rang 4 time to book over 2 days, each time rate increased.other person booked for me 2days later at a reduced rate. All on line + 1 telephone”

Helpful Report

Posted 2 years ago

“The charge was £27.99 yet when I came to pay it had gone up to £32.99. Very underhand i felt as we use Travelodge a lot and this was very sneaky and unexpected.”

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Posted 2 years ago

“The app kept on freezing, and then coming up with different prices each time I tried to book. Altogether an unsatisfactory and frustrating experience.”

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Posted 2 years ago

“No loyalty scheme or bonus for returning customers”

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Posted 2 years ago

“I made a mistake on my booking and tried to rectify it immediately by phoning in. Totally rigid response. This has cost me an extra £30!!!. I'll use a small hotel and deal with human beings with emotional intelligence next time.”

Helpful Report

Posted 2 years ago

“Our bedroom stunk and there water valves opened all night is was like Chinese torture had no sleep what so ever”

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Posted 2 years ago

“Numerous homeless residents and pets which isn't stated on website, I have had ro leave early due to alagies where animals were at the main entrance every time I went to go out and it caused me so much distress I can't explain that am so disappointed about my stay that I wouldn't recommend and would never come back thanks very much from marc blue waffle green giant”

Helpful Report

Posted 2 years ago

“Got to hotel and didn't have enough beds we booked 2 adults 2 children only had bed for 1 child and the 2 adults... got moved to another room the sink is very loose there is dust everywhere.. I have made a complaint was told by receptionist that if he didn't travel from afar they wouldn't have had a staff member to work... he had no idea where the rooms was...”

Helpful Report

Posted 2 years ago

“2nd floor as we got out of lift absolutely stunk of weed. Our toom was no better. No food choices blaming the coronation for delivery. Just burger Nd salad. Breakfast no better re microwaved . Worst place I've stayed I”

Helpful Report

Posted 2 years ago

“Unfortunately I booked the wrong hotel, I rang customer service straight away and as I'd booked using saver rate wouldn't even discuss moving me to the correct hotel. Referred me to online form where only option is to cancel the booking.”

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Posted 2 years ago

“Have stayed in this travelodge before and it’s usually fine. But this time the fire alarm went off in the middle of the night - wasn’t a real drill and I couldn’t sleep after that. Decided to watch some TV but I couldn’t because there were no batteries in the remote! And the noise from the other guests after the alarm meant I was not going back to sleep.”

Helpful Report

Posted 2 years ago

“Was very noise couldn’t get a good night sleep kept as keep being woken up due to busy Maine road”

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Posted 2 years ago

“Absolute disgrace takes money twice for one room and won't refund but can change one of the payments for a £10 additional fee to another date I do not want”

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Posted 2 years ago

“Porblems with booking using Firefox if you login”

Helpful Report

Posted 2 years ago

“People smoking weed all evening and being loud into the night situated in the area where the family rooms are. Located in a services area so expected some noise but it’s pretty much a constant. Don’t expect much sleep Staff to be fair couldn’t do much about the problems”

Helpful Report

Posted 2 years ago

“Not very helpful when had to cancel a booking didn't state when booked that you could not cancel won't be using them again rip off merchants”

Helpful Report

Posted 2 years ago

“Check in was smooth, room was clean and good location however the extremely loud club music playing until 2am wasn’t appreciated right below my window. I’m not a party pooper and love music and having a good time BUT Make sure you request a room not at the of the hotel if you need a decent nights sleep before a long flight!!!!”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews