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Travelodge UK Reviews

4.3 Rating 9,777 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,777 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Jane Williams
Verified Buyer
“Stayed for a weekend and told to pay and park in an overflow car park across the road . On the 2nd night our car was broken into and valuables stolen . On making staff aware it was made clear to us that this is a regular ongoing problem and with a dark car park and no cctv there is nothing that can be done . Had we have been made aware of this beforehand we would have found secure alternative parking . Very unhappy .”
Helpful Report
Posted 2 years ago
David Meech
Verified Buyer
“I booked Reading Central due to the upcoming train strikes, and have been a customer for many years. I made the booking through my account as I always do, after completion, I just went back to download the location instructions only to see the price had decreased by£7 in literally a minute. This really has left a bad taste and once my upcoming bookings in Redhill and Reading this week I will not use Travelodge any more, which is a shame as I have had many happy stays over the years but unfortunately not again.”
Helpful Report
Posted 2 years ago
Uday Katkar
Verified Buyer
“Not up to mark This has happened time abd again only at travelodge abingdon Sorry”
Helpful Report
Posted 2 years ago
Levitt;Rauhaus
Verified Buyer
“I think as we were going to book Via the phone that you charge 13p a minute absolutely disgusting money making”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Because is not parking space and I need to going another car park and pay”
Helpful Report
Posted 2 years ago
Cable;Pink
Verified Buyer
“App wouldnt allow me to confirm cookies after five or six atempts i was able to book but then when i tried to pay it would not transfer to secure sote for payment had to goto website and book”
Helpful Report
Posted 2 years ago
Stephen Kingan
Verified Buyer
“Booking is no guarantee of getting a room”
Helpful Report
Posted 2 years ago
John Otterson
Verified Buyer
“Don’t like your use of algorithms rang 4 time to book over 2 days, each time rate increased.other person booked for me 2days later at a reduced rate. All on line + 1 telephone”
Helpful Report
Posted 2 years ago
Roger Whitfield
Verified Buyer
“The charge was £27.99 yet when I came to pay it had gone up to £32.99. Very underhand i felt as we use Travelodge a lot and this was very sneaky and unexpected.”
Helpful Report
Posted 2 years ago
David Bartholomew
Verified Buyer
“The app kept on freezing, and then coming up with different prices each time I tried to book. Altogether an unsatisfactory and frustrating experience.”
Helpful Report
Posted 2 years ago
Paul Bennett
Verified Buyer
“No loyalty scheme or bonus for returning customers”
Helpful Report
Posted 2 years ago
Thackeray
Verified Buyer
“I made a mistake on my booking and tried to rectify it immediately by phoning in. Totally rigid response. This has cost me an extra £30!!!. I'll use a small hotel and deal with human beings with emotional intelligence next time.”
Helpful Report
Posted 2 years ago
Victoria Irons
Verified Buyer
“Our bedroom stunk and there water valves opened all night is was like Chinese torture had no sleep what so ever”
Helpful Report
Posted 2 years ago
Marc Colquhoun
Verified Buyer
“Numerous homeless residents and pets which isn't stated on website, I have had ro leave early due to alagies where animals were at the main entrance every time I went to go out and it caused me so much distress I can't explain that am so disappointed about my stay that I wouldn't recommend and would never come back thanks very much from marc blue waffle green giant”
Helpful Report
Posted 2 years ago
Sarah Mawdsley
Verified Buyer
“Got to hotel and didn't have enough beds we booked 2 adults 2 children only had bed for 1 child and the 2 adults... got moved to another room the sink is very loose there is dust everywhere.. I have made a complaint was told by receptionist that if he didn't travel from afar they wouldn't have had a staff member to work... he had no idea where the rooms was...”
Helpful Report
Posted 2 years ago
Susan Smith
Verified Buyer
“2nd floor as we got out of lift absolutely stunk of weed. Our toom was no better. No food choices blaming the coronation for delivery. Just burger Nd salad. Breakfast no better re microwaved . Worst place I've stayed I”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Unfortunately I booked the wrong hotel, I rang customer service straight away and as I'd booked using saver rate wouldn't even discuss moving me to the correct hotel. Referred me to online form where only option is to cancel the booking.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Have stayed in this travelodge before and it’s usually fine. But this time the fire alarm went off in the middle of the night - wasn’t a real drill and I couldn’t sleep after that. Decided to watch some TV but I couldn’t because there were no batteries in the remote! And the noise from the other guests after the alarm meant I was not going back to sleep.”
Helpful Report
Posted 2 years ago
Chanel Baker
Verified Buyer
“Was very noise couldn’t get a good night sleep kept as keep being woken up due to busy Maine road”
Helpful Report
Posted 2 years ago
Potts
Verified Buyer
“Absolute disgrace takes money twice for one room and won't refund but can change one of the payments for a £10 additional fee to another date I do not want”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,777 reviews
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