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Travelodge UK Reviews

4.3 Rating 9,777 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,777 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Porblems with booking using Firefox if you login”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“People smoking weed all evening and being loud into the night situated in the area where the family rooms are. Located in a services area so expected some noise but it’s pretty much a constant. Don’t expect much sleep Staff to be fair couldn’t do much about the problems”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Not very helpful when had to cancel a booking didn't state when booked that you could not cancel won't be using them again rip off merchants”
Helpful Report
Posted 2 years ago
Argyle
Verified Buyer
“Check in was smooth, room was clean and good location however the extremely loud club music playing until 2am wasn’t appreciated right below my window. I’m not a party pooper and love music and having a good time BUT Make sure you request a room not at the of the hotel if you need a decent nights sleep before a long flight!!!!”
Helpful Report
Posted 2 years ago
Graham Woodward
Verified Buyer
“Ok as it is. Don't change it”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“This is purely with regards to your booking process........slow..........endless wait to pay.........my house name didn't appear on your post- code drop-down.... What have the questions below got to do with booking a hotel room?”
Helpful Report
Posted 2 years ago
Gareppo
Verified Buyer
“Your staff are rude”
Helpful Report
Posted 2 years ago
Donna Wright
Verified Buyer
“My booking experience was awful. I rang customer services and the member of staff refused to give me a blue light discount, I asked to speak to the supervisor and this was also refused. I booked online in the end and used the discount code.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Blue light code would not apply on the website. Also too easy to miss where to apply code”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Took double payment as webpage crashed on me.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I had booked to stay in this hotel over a weekend, the event that was taking place was cancelled, I had booked the room no more than 2 hours prior to cancellation, I received no refund. I had sent an email regarding the matter, still haven’t received anything nearly a week later.”
Helpful Report
Posted 2 years ago
Anthony Mountford
Verified Buyer
“I was having so much trouble I just got feed up. I needed this break for the wife’s sake so tried again this time no problem . Is it me or your system?”
Helpful Report
Posted 2 years ago
Clive Eaton
Verified Buyer
“Too exspensive Its a Travelodge not the Hilton”
Helpful Report
Posted 2 years ago
Hendley
Verified Buyer
“Hi I am 64yrs old and have bad short term memory issues due to two sevre head injuries earlier in life. I do like Travelodge. However I made a mistake on my booking and although I realised it and contacted them within 10 minutes it still lost me £26. On 03/05/2023 I booked for working ton for 13/05 but immediately realised it should have been for 06/05. The 13th was advertised at £79. The 06th was at £63. So when I rectified my mistake I was still charged at £79 for 06th instead of £63 and £10 service charge was added. I do think they should at least allow a cooling off period of say a couple of hours to rectify errors where you are not penalised with the original booking fee when higher than fee for desired date as they do charge you £10 anyway for initiating change. Sorry but this way of doing business has soured my feelings towards this company”
Helpful Report
Posted 2 years ago
Kiran Kaur
Verified Buyer
“They don’t know how to answer the phone and are rude.”
Helpful Report
Posted 2 years ago
Mike Brooks
Verified Buyer
“Booked a 2 night stay in an accessible room in Travelodge, Tolworth for myself and my disabled wife who needs to have bathroom with a walk in shower and not a bath. When checking in, I was given a non accessible room at thè end of a long corridor, which my wife could not reach and I was advised that all accessible rooms had been booked by one company/Council - although some were empty. My wife and I were then given a slightly nearer room, which was still impractical and we were advised by the manager that he would email the booking company/Council to check if they would give up an accessible room with shower. The whole situation is farcical and unacceptable, particularly as we had pre paid for the two nights and the fact that I telephoned yesterday to ensure that the room was booked for us. I am still waiting for the manager to come back to me to advise that we will be moved, but I am not holding out any hope. Real customers do not appear to be treated with any consideration and I will now be seeking a refund.”
Helpful Report
Posted 2 years ago
Back;Smith
Verified Buyer
“Price increased by £10 between reserving and paying.”
Helpful Report
Posted 2 years ago
Geoffrey Reason
Verified Buyer
“Took three times to defeat you payment web pages and get a single booking yet you place a reserve in my bank account three times”
Helpful Report
Posted 2 years ago
Peter May
Verified Buyer
“Lack of cancellation refunds when business plans change.”
Helpful Report
Posted 2 years ago
Phillip Williams
Verified Buyer
“Phone app does not work not accepting password which works on laptop.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,777 reviews
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