On arrival the receptionist who was a lovely man told us to book on line we booked on line but the app cliitchedall are details we're still on so we pressed proceed,to our horror it had changed are dates which then we made a phone call and had to pay an extra 39 which should not be allowed,then it had only booked one person so the receptionist changed ,on arrival to bedroom. Sheets stained mattress very uncomfortable windows full of bird poo bath I have taken pictures of the grim and of the tiles which was dirty,window seal coming away pictures taken,breakfast wow that was cold coffee was horrid milk warm for cereal after paying £8.99 each to eat a slice of toast not worth the money definitely not a place to stay will be sending pictures to the local paper as big companies should not be ripping people off,I have all evidence and am very upset my stay was ruined so thank you travel lodge for not looking out for your customers,customer service man very bad attitude
2 years ago
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