Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,780 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,780 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stayed 2 nights in the Travelodge in Tunbridge Wells, for the price it was value for money But my vehicle received a Parking Fine whilst I was staying there even thou I had Paid for the vehicle and have Evident of a Parking Ticket plus showing on my Bank statement. Horizon Parking runs independently from Travelodge and is conning customers and sending out Parking Fines of £51.00 per day, £102 .00 for two days. They make it impossible to contact customer services, stating they will increase the fines to £85.00. This company Needs Investigating by Trading Standards and Watchdog. I will Not be staying in a Travelodge again while they have these Crooks operating there CARPARKS.”

Helpful Report

Posted 2 years ago

“Found your website frustrating and unclear - trying to pay on line took me numerous attempts over 2 days - trying to phone was impossible as the message was ‘it has not been possible to connect you’ every time! I almost gave up and looked elsewhere”

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Posted 2 years ago

“Terrible experience trying to book. Kid you not took at least 20 attempts. No error handling to explain why it didn’t work. Worked out on my own it was because it wouldn’t accept my American Express payment”

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Posted 2 years ago

“Extremely hot in the room even with the fan on Bed was very hard Very noisy by the road side Didn’t sleep”

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Posted 2 years ago

“always first class”

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Posted 2 years ago

“The booking for parking to cover these dates seems to be impossible to access. Why is this?”

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Posted 2 years ago

“Incorrect dates submitted, I wasn't able to amend ,no communication from numbers given (automated voice)so had to cancel booking. Won't be using Travelodge again”

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Posted 2 years ago

“Rip off... really disappointed will never use again...”

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Posted 2 years ago

“Breakfast was not good. When asked for a refund was told No. Had a problem with our room and asked Manager to look at it , they said no!, Travelodge normally amazing very disappointed”

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Posted 2 years ago

“I arrived a day late, so that morning I called to ensure my room wasn't given away. As I went to check in, the first thing they said was 'your room has been given to somebody else'. Not an impressive start. The carpets along the edges of the walls are filthy and my room smells like a urinal. I won't be coming back to this Travelodge.”

Helpful Report

Posted 2 years ago

“Someone had been smoking in the hallway when entering the building and there were “ bits” on the carpet and even the head of a razor on the floor in the bathroom- it didn’t feel very clean at all -”

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Posted 2 years ago

“I needed to contact the customer service as I got stranded in Birmingham with no trains and when I finalised my prepaid stay for that night, it changed to the lower offer on 18th June. No phone service. No operators in the live chat.No room and up to 5 Wd to have a reply to my email :/”

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Posted 2 years ago

“Very tired and not worth the money.”

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Posted 2 years ago

“Very dated hotel, not a single usb charging point available, mouldy bathroom tiles, stained carpet, filthy kettle and vastly overpriced at £119.99 per night. More like a £40 a night youth hostel.”

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Posted 2 years ago

“Previous to my arrival I checked if I could drop my bags earlier and reception said yes , on the day of my arrival receptionist(Libby) denied this request she wasn’t professional and unhelpful .”

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Posted 2 years ago

“Room is dirty ,smoke alarm is covered with plastic ,reported this been out all day still the same ,sure it breaks health and safety rules .”

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Posted 2 years ago

“Really disappointed the bathroom needs upgrading old bath and shower , loose toilet roll holder ,fan doesn't work very well in bathroom. Bed lumpy not king size , the building needs a complete overhaul and parking really bad not enough spaces . Worst Travel Lodge we have stayed in .”

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Posted 2 years ago

“The web page and app cannot find my upcoming booking. I had to find the details in my email. I wanted to add early check-in to my booking but - no go.”

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Posted 2 years ago

“Although I live in the Netherlands I do have an account at Travelodge because I frequently stay at one of your hotels. Unfortunately it appears to be impossible to book a room because of my ‘invalid postal code’. Yes: this may come as a surprise, but in the Netherlands we have different postal codes (sarcasm intended). What’s the use if having an account when you cannot use it to book a room? Apart from that: the hotels are pretty much OK.”

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Posted 2 years ago

“The “paid parking” symbol on the photo to me indicated that parking was including with the stay. Turns out I was very wrong and should have paid the extra £4 for the premier inn which is 5 mins away and includes parking…”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,780 reviews