Very poor. The carpet in the room was dirty and had obviously not been vacuumed. The soap dispenser was not working and although I raised this with members of staff twice, and they said they would fix it, they did not. Some of the staff were just sitting around chatting. The air conditioning made the room too cold and could not be adjusted. To top it all, there was a lot of noise during the night from the aircon and the plumbing which made it difficult to sleep. This is most probably one of the worst hotels I have ever encountered and I have stayed in a fair few. In the future, I will avoid it like the plague and probably the brand as well for fear of a similar experience.