Terrible experience, arrived at night to find hotel overbooked and have no room! What is worse, staff were rude and dismissive ( his name Ansa) to the extent that his colleague was apologetic for his behaviour. I specifically booked this hotel to be near to conference venue as have early start. Offered hotel further away with more than five times the distance to walk. I was tired and getting late, so had to take the offer. One member of staff was helpful and agreed to send me in a taxi to the other hotel. No apologies from the manger and saying this is the policy of Travelodge!