A disaster! Checked in 4pm - was told we have 15minutes to unload car or we have to pay parking? WHAT??? Went to room, put on ac, wasnt working. Error: filter needs to be cleaned. It was filthy. Told front desk we would be out for a few hours. They said it would be checked within an hour. It wasnt. Returned 5 hrs later to hot room. No phone in room. Had to go down to reception. Was asked to wait while they checked in a group. Girl on reception came to check. Said they would move us to another room. Next room on same floor was much cooler. However, BOTH duvets were badly stained, one with what looked like blood, the next like vomit and smelt like it. Another walk/lift to reception. Another wait. It was 11pm before sheets/duvets were replaced. To "clear" the sink you have to press to one side of the base of the sinkhole - disgusting. The shower was barely warm. Internet was not free. I saw a LIE online that airport shuttle was free. it ISNT. 4.50 adults, 3.50 children. Carpets in hallways stained, dirty. Chairs in reception stained. Disgusting. Not even reception can they keep clean. Whoever put stained linen on the beds should be fired. They dont deserve a 1 out of 5. Will I return? You bet I wont.