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Travelodge UK Reviews

4.3 Rating 9,776 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,776 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Wills
Verified Buyer
“When I googled "Travel Lodge Winchester", the first entry directed me to the one in the US - with whom I booked - by mistake. They kept my money, even though I tried to cancel. I phoned their 'chatbot' but it did not allow me to speak to a human to explain what had happened. If anyone reads this - or even cares - please phone me on +44 7771 945061 Kind regards - Phil Wills”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Rooms are small. Windows don't open. Very noisy, even through the night. No fan in the bathroom so it gets extremely steamy. Sign that says don't let the steam out as it will set off the fire alarm. Breakfast was rubbish. Toater machine doesn't work, apple juice was like water. Cumberland sausage definitely wasn't true Cumberland sausage! Mushrooms were swimming in water. Room prices were quite expensive too.”
Helpful Report
Posted 2 years ago
Moran
Verified Buyer
“The noise from train line meant I had no sleep at all with. Very important appointment to go to.The food was awful would recommend your chain to no one terrible stay”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“This was one of the worst hotels that we have ever stayed in. There was no heat in the evening and when we complained, we were told it was shut off. Then the desk handed us a space heater. The male desk staff was rude! He even refused to call for a cab for us when we had to leave for the airport stating "Cabs won't come here, you will have to walk to the train station", which was 2 blocks away. The female staff who ran the cafe' was so unfriendly. She never smiled or even said good morning. This hotel was the worst! DON STAY HERE!!!!”
Helpful Report
Posted 2 years ago
Thomas Spencer
Verified Buyer
“Really poor iam afraid. TV had no signal, spoke to the rude reception lady who couldnt remove her eyes from her phone to talk to me and shrugged it off as "oh well none of the TVs work". Just what i wanted to hear after a 5hr drive to get there. I then asked to perhaps move me to another room and was rudely told "NO" with no further explanation. Very rude lady who only had eyes for her mobile phone and long finger nails and eyelashes. In the morning i made a coffee with the the ones provided and the milk had gone off!!! It went off in march 2023..... overall not impressed. Sorry for the negative review.”
Helpful Report
Posted 2 years ago
Macdonald
Verified Buyer
“The request for a review came after making the reservation but before my scheduled stay. Making the reservation was a nightmare because the address was USA so getting the credit card verified was an infinite loop. How about a reservation to hold a room without a credit card.”
Helpful Report
Posted 2 years ago
Sawyer
Verified Buyer
“Complete rip off! Booked a room yesterday for Saturday for £125.99. Today, same room, £45.99. Asked for money back, still no reply. Very poor customer service. Jackie Sawyer”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Room absolutely stinks of smelly dog even though the fan was on full blast and the window open when we walked in. We didn’t want to ruin our trip by having to complain (why can’t they get it right in the first place) but we had to sleep all night with the window open. My eyes were itchy and felt like they had sand in them but I hadn’t been to the beach. In the morning went for breakfast and no bread and only scrambled eggs containing milk - no fried or poached, hash browns were like old cardboard. They wouldn’t boil a plain chicken breast for my poor dog (poodle so doesn’t smell) because of health and safety. What a shame because the room looked really nice and clean apart from the carpet which really stinks.”
Helpful Report
Posted 2 years ago
Lambert
Verified Buyer
“The communiail areas were very dirty and the smell hits you as soon as you walk in. The bed sheets had old blood stains when asked to change I was offered the sheets myself for which I declined as I do not expect to change my own bed sheets in a hotel very poor service 😥 very disappointed as it was not a cheap night stay for a nights stay. Outside area was not even cleared of cups etc for 24 hours.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I have a worst experience”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Didn’t realise you now have to pay for parking. Been using this Travelodge for years, but think this will be my last stay.”
Helpful Report
Posted 2 years ago
Eccles
Verified Buyer
“Dear Sir’s Today i arrived at the travel lodge in Porthmadog after a 120 mile journey, When I entered my allocated room I found it completely unsatisfactory, The bathroom was dirty and appeared not to have been cleaned properly, at the entrance to the bathroom there were stains on the floor which appeared to be bodily fluids this was not pleasant and I am sure this is an infection control risk, when I pointed it out to reception (Molly and Fiona) they agreed and apologised but made no offer to have the bathroom cleaned further stating “it is what it is we are waiting for a refurb” Unfortunately at this point my wife and I decided to leave and incur further cost in another hotel. I hope you agree on this occasion this was completely unacceptable. Following this disappointment I would like a refund in full.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Poor customer service. Fail to respond to email. I would not recommend this company.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Room smelled of stale? pee? TV was the size of a laptop, with 12 channels only. They charge for internet and for parking. Not a "good feel stay"!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Terrible booking process. Quality of website and hotels have become a lot worse the last few years.”
Helpful Report
Posted 2 years ago
Christopher Parry
Verified Buyer
“Booked a hotel with in five minutes of booking realised that I had booked a day earlier, went to adjust the dates and got charged an extra £27 for a simple mistake.”
Helpful Report
Posted 2 years ago
Crystal Reid
Verified Buyer
“Very difficult to use, not user friendly clearly just a money grab. Impossible to make ammendments”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Terrible service”
Helpful Report
Posted 2 years ago
McDade
Verified Buyer
“The one night I actually wanted to book was like 3 times the price of the nights before and after, as well as almost every other night weeks before and weeks after, for seemingly no reason.”
Helpful Report
Posted 2 years ago
Blood
Verified Buyer
“Went online, galway Ireland Travelodge came up, so I booked it Turns out the travelodge I booked was in Oxford Currently seeking legal advice”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,776 reviews
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