Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor iam afraid. TV had no signal, spoke to the rude reception lady who couldnt remove her eyes from her phone to talk to me and shrugged it off as "oh well none of the TVs work". Just what i wanted to hear after a 5hr drive to get there. I then asked to perhaps move me to another room and was rudely told "NO" with no further explanation. Very rude lady who only had eyes for her mobile phone and long finger nails and eyelashes. In the morning i made a coffee with the the ones provided and the milk had gone off!!! It went off in march 2023..... overall not impressed. Sorry for the negative review.”

Helpful Report

Posted 1 year ago

“The request for a review came after making the reservation but before my scheduled stay. Making the reservation was a nightmare because the address was USA so getting the credit card verified was an infinite loop. How about a reservation to hold a room without a credit card.”

Helpful Report

Posted 1 year ago

“Complete rip off! Booked a room yesterday for Saturday for £125.99. Today, same room, £45.99. Asked for money back, still no reply. Very poor customer service. Jackie Sawyer”

Helpful Report

Posted 1 year ago

“Room absolutely stinks of smelly dog even though the fan was on full blast and the window open when we walked in. We didn’t want to ruin our trip by having to complain (why can’t they get it right in the first place) but we had to sleep all night with the window open. My eyes were itchy and felt like they had sand in them but I hadn’t been to the beach. In the morning went for breakfast and no bread and only scrambled eggs containing milk - no fried or poached, hash browns were like old cardboard. They wouldn’t boil a plain chicken breast for my poor dog (poodle so doesn’t smell) because of health and safety. What a shame because the room looked really nice and clean apart from the carpet which really stinks.”

Helpful Report

Posted 1 year ago

“The communiail areas were very dirty and the smell hits you as soon as you walk in. The bed sheets had old blood stains when asked to change I was offered the sheets myself for which I declined as I do not expect to change my own bed sheets in a hotel very poor service 😥 very disappointed as it was not a cheap night stay for a nights stay. Outside area was not even cleared of cups etc for 24 hours.”

Helpful Report

Posted 1 year ago

“I have a worst experience”

Helpful Report

Posted 1 year ago

“Didn’t realise you now have to pay for parking. Been using this Travelodge for years, but think this will be my last stay.”

Helpful Report

Posted 1 year ago

“Dear Sir’s Today i arrived at the travel lodge in Porthmadog after a 120 mile journey, When I entered my allocated room I found it completely unsatisfactory, The bathroom was dirty and appeared not to have been cleaned properly, at the entrance to the bathroom there were stains on the floor which appeared to be bodily fluids this was not pleasant and I am sure this is an infection control risk, when I pointed it out to reception (Molly and Fiona) they agreed and apologised but made no offer to have the bathroom cleaned further stating “it is what it is we are waiting for a refurb” Unfortunately at this point my wife and I decided to leave and incur further cost in another hotel. I hope you agree on this occasion this was completely unacceptable. Following this disappointment I would like a refund in full.”

Helpful Report

Posted 1 year ago

“Poor customer service. Fail to respond to email. I would not recommend this company.”

Helpful Report

Posted 1 year ago

“Room smelled of stale? pee? TV was the size of a laptop, with 12 channels only. They charge for internet and for parking. Not a "good feel stay"!”

Helpful Report

Posted 1 year ago

“Terrible booking process. Quality of website and hotels have become a lot worse the last few years.”

Helpful Report

Posted 1 year ago

“Booked a hotel with in five minutes of booking realised that I had booked a day earlier, went to adjust the dates and got charged an extra £27 for a simple mistake.”

Helpful Report

Posted 1 year ago

“Very difficult to use, not user friendly clearly just a money grab. Impossible to make ammendments”

Helpful Report

Posted 1 year ago

“Terrible service”

Helpful Report

Posted 1 year ago

“The one night I actually wanted to book was like 3 times the price of the nights before and after, as well as almost every other night weeks before and weeks after, for seemingly no reason.”

Helpful Report

Posted 1 year ago

“Went online, galway Ireland Travelodge came up, so I booked it Turns out the travelodge I booked was in Oxford Currently seeking legal advice”

Helpful Report

Posted 1 year ago

“Advertise reasonable prices that very often are not available and booking on the internet is a nightmare.”

Helpful Report

Posted 1 year ago

“I wasn’t able to stay in allocated room as carpet was dirty not habitable room I had to go to Premier Inn instead as Travelodge was fully booked so I am expecting a refund I did speak to customer services I am waiting for a refund please”

Helpful Report

Posted 1 year ago

“Very disappointed as declined my voucher code for bluelight or carer discount code either.Also kept telling me hotels where booked once I found and went to pay. Was not impressed”

Helpful Report

Posted 1 year ago

“Booking was a nightmare, booked one room for two people for three nights. After trying to select extras the booking had doubled to two rooms for four people at double the price. When trying to go back and correct the booking it then tripled the booking instead! I ended up having to book using another device and it was only by deleting all the cookies on the first device that I was able to clear the checkout.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews