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Eccles
Dear Sir’s Today i arrived at the travel lodge in Porthmadog after a 120 mile journey, When I entered my allocated room I found it completely unsatisfactory, The bathroom was dirty and appeared not to have been cleaned properly, at the entrance to the bathroom there were stains on the floor which appeared to be bodily fluids this was not pleasant and I am sure this is an infection control risk, when I pointed it out to reception (Molly and Fiona) they agreed and apologised but made no offer to have the bathroom cleaned further stating “it is what it is we are waiting for a refurb” Unfortunately at this point my wife and I decided to leave and incur further cost in another hotel. I hope you agree on this occasion this was completely unacceptable. Following this disappointment I would like a refund in full.
1 year ago
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