I have been trying since early afternoon (29/06/2023) to manage my booking at the London Central Tower Bridge Travel Lodge (Booking reference 1568331251) as I had to travel home due to a medical emergency. The telephone system cut my out without an operator on several occasions. I did speak to someone eventually who directed me to the website to amend the booking. Again I have had no success and stand to lose £173.00 which i really can ill afford. I am frustrated, dissappointed and quite angry at the poor level of service and would appreciate somebody from customer service to assist.