Night 1 Very noisy from pub next door 🚪 not the early hours. Staff said they would talk to pub but this continued. A little later there was a domestic incident causing daughter extreme upset.Requested room change. Night 2 New room. Still very noisy but staff would not move us. Just got to sleep then just after midnight heard someone unlocking and entering the room. I obviously screamed and was told it was reception staff who quickly left. Again this caused distress to myself and my daughter and hardly slept for the rest of the night. At 6am the neighbours were banging on the wall for some time. I spoke to the reception in the morning who could give no explanation as to why staff are allowed to enter occupied rooms. I have had a dreadful stay and feel I deserve a proper apology and a full refund.