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Travelodge UK Reviews

4.3 Rating 9,776 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,776 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kim Law
Verified Buyer
“It took my 6 efforts to finalise the transaction”
Helpful Report
Posted 2 years ago
Mark Cocum;Arksey
Verified Buyer
“Could not book online or via agent as cards declined for no reason I myself figured out it was because I was adding on early check in and this was not available your unhelpful advisors did not pick this up nor did inline”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very very expensive. Will look for somewhere cheaper. Should be same price every night.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Why are you sending me this? My stay isn’t for 2 week”
Helpful Report
Posted 2 years ago
Shah;Shah
Verified Buyer
“I booked Travelodge Finchley London Confirmation No 1569354971 & 1569354972 for 6 nights stay in October 2023. By mistake I ticked Internet for both rooms, instead of signing for internet for the 1 week for both rooms. I have gone back to the booking to change or amend the booking, yet I could not change the Internet from 1 day to 1 week, though I would pay extra for that. Please Help.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The booking was going well......until payment. It would not accept my payment. After much searching I found a phone number and had to pay exorbitant additional phone costs. Extra time and cost to a simple booking is unacceptable.”
Helpful Report
Posted 2 years ago
McMahon
Verified Buyer
“Absolute joke. Tried to cancel a week in advance and been told its non refundable. Scamming bastards”
Helpful Report
Posted 2 years ago
Lewis
Verified Buyer
“the Hotel smelled, was dirty, bed was uncomfortable, triple the price for what i should have paid.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Booked saver rate by mistake. Phoned straight away to see if I could amend to flex and pay the extra but was told that there was no facility for this so will just have to hope all will be ok for trip”
Helpful Report
Posted 2 years ago
Gallagher
Verified Buyer
“Shocking ! Stay well away from these hotels ! Dealt with Maria in bookings and she spoke to me like a piece of ..,. ! The hotel invoice was for a wrong hotel and when I phoned to let them know they said they my have encountered this problem before but I would have to pay £50 to be relocated to the hotel I originally wanted ! So basically charging me £50 for travelodge mistake ! I will never ever ever book travel lodge again ! The customer service from Maria was absolutely shocking ! Just pray your invoice has the hotel you booked otherwise travelodge will try to scam £50 -£80 from you ! I cannot come to terms I am been held accountable for travelodge sending me a wrong invoice ! Never ever again will I step into a travelodge ! The quality of her customer care is absolutely shocking. She would not give me her second name and said she did not know the customer service phone number ! What a cowboy outfit never again! I hope customers take heed of this review and pray it doesn't happen to them! I had an awful experience”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The booking was made difficult by the program NOT simply accepting that I want a room for 1 person and secondly every time I tried to "move to extras" I had suddenly and magically booked another room. This kept occurring until I got to 5 rooms, then had to work out how to remove them. Not exactly user friendly.”
Helpful Report
Posted 2 years ago
Malcolm Pavitt
Verified Buyer
“I have already booked my accommodation with you yet you are asking me to book again this morning a few days since I made the reservation with you. I find this repetitive action of yours very annoying. Get yourselves organized on your emails”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Staff friendly and helpful but the bathroom floor stank of urine when I arrived. Second time it’s happened at that Travelodge.”
Helpful Report
Posted 2 years ago
Titung;Tamang
Verified Buyer
“I realised that the parking wasn't available nearby the hotel so i had to cancel my booking within 24 hrs. My money wasn't refunded i lost £264.00 for nothing. it's tricking the guests.”
Helpful Report
Posted 2 years ago
Nadarajah
Verified Buyer
“Light we're not working at the beginning”
Helpful Report
Posted 2 years ago
Spencer
Verified Buyer
“The hotel was pretty poor I don't like leaving negative reviews but room was very dated there was grit in the sheets and we paid for breakfast which was the worst I've ever had if I'm brutally honest. I hate leaving negative reviews but I don't understand why people do jobs half heartedly with in the hotel industry it's an experience there efforts make the difference not the setting really”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Poor sleep I guess staff slamming doors every 2mins guess no visitor will pay their money to come and disturb others without having a sleep for themselves”
Helpful Report
Posted 2 years ago
Miller
Verified Buyer
“Dirty room,dirty bed sheets,dirty towels shocking will never stay in a Travelodge again.”
Helpful Report
Posted 2 years ago
Amos
Verified Buyer
“Website barley works. Tried to book a hotel in Scotland for a few nights and it just kept saying issue with payment. Tried 8 times but wouldn’t do it. Nothing wrong with my card etc. All details 100% correct. I’m off to premier inn. Bye”
Helpful Report
Posted 2 years ago
Scully
Verified Buyer
“I made 4 attempts to make the booking on one day but when it came to making the payment it was impossible to make any more progress. The following day I tried again and was able to complete the booking. However, the time wasted and frustration generated on the first day meant that it was a much less-than-satisfactory experience.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,776 reviews
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