Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked Travelodge Finchley London Confirmation No 1569354971 & 1569354972 for 6 nights stay in October 2023. By mistake I ticked Internet for both rooms, instead of signing for internet for the 1 week for both rooms. I have gone back to the booking to change or amend the booking, yet I could not change the Internet from 1 day to 1 week, though I would pay extra for that. Please Help.”

Helpful Report

Posted 1 year ago

“The booking was going well......until payment. It would not accept my payment. After much searching I found a phone number and had to pay exorbitant additional phone costs. Extra time and cost to a simple booking is unacceptable.”

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Posted 1 year ago

“Absolute joke. Tried to cancel a week in advance and been told its non refundable. Scamming bastards”

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Posted 1 year ago

“the Hotel smelled, was dirty, bed was uncomfortable, triple the price for what i should have paid.”

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Posted 1 year ago

“Booked saver rate by mistake. Phoned straight away to see if I could amend to flex and pay the extra but was told that there was no facility for this so will just have to hope all will be ok for trip”

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Posted 1 year ago

“Shocking ! Stay well away from these hotels ! Dealt with Maria in bookings and she spoke to me like a piece of ..,. ! The hotel invoice was for a wrong hotel and when I phoned to let them know they said they my have encountered this problem before but I would have to pay £50 to be relocated to the hotel I originally wanted ! So basically charging me £50 for travelodge mistake ! I will never ever ever book travel lodge again ! The customer service from Maria was absolutely shocking ! Just pray your invoice has the hotel you booked otherwise travelodge will try to scam £50 -£80 from you ! I cannot come to terms I am been held accountable for travelodge sending me a wrong invoice ! Never ever again will I step into a travelodge ! The quality of her customer care is absolutely shocking. She would not give me her second name and said she did not know the customer service phone number ! What a cowboy outfit never again! I hope customers take heed of this review and pray it doesn't happen to them! I had an awful experience”

Helpful Report

Posted 1 year ago

“The booking was made difficult by the program NOT simply accepting that I want a room for 1 person and secondly every time I tried to "move to extras" I had suddenly and magically booked another room. This kept occurring until I got to 5 rooms, then had to work out how to remove them. Not exactly user friendly.”

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Posted 1 year ago

“I have already booked my accommodation with you yet you are asking me to book again this morning a few days since I made the reservation with you. I find this repetitive action of yours very annoying. Get yourselves organized on your emails”

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Posted 1 year ago

“Staff friendly and helpful but the bathroom floor stank of urine when I arrived. Second time it’s happened at that Travelodge.”

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Posted 1 year ago

“I realised that the parking wasn't available nearby the hotel so i had to cancel my booking within 24 hrs. My money wasn't refunded i lost £264.00 for nothing. it's tricking the guests.”

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Posted 1 year ago

“Light we're not working at the beginning”

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Posted 1 year ago

“The hotel was pretty poor I don't like leaving negative reviews but room was very dated there was grit in the sheets and we paid for breakfast which was the worst I've ever had if I'm brutally honest. I hate leaving negative reviews but I don't understand why people do jobs half heartedly with in the hotel industry it's an experience there efforts make the difference not the setting really”

Helpful Report

Posted 1 year ago

“Poor sleep I guess staff slamming doors every 2mins guess no visitor will pay their money to come and disturb others without having a sleep for themselves”

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Posted 1 year ago

“Dirty room,dirty bed sheets,dirty towels shocking will never stay in a Travelodge again.”

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Posted 1 year ago

“Website barley works. Tried to book a hotel in Scotland for a few nights and it just kept saying issue with payment. Tried 8 times but wouldn’t do it. Nothing wrong with my card etc. All details 100% correct. I’m off to premier inn. Bye”

Helpful Report

Posted 1 year ago

“I made 4 attempts to make the booking on one day but when it came to making the payment it was impossible to make any more progress. The following day I tried again and was able to complete the booking. However, the time wasted and frustration generated on the first day meant that it was a much less-than-satisfactory experience.”

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Posted 1 year ago

“Booked twice by accident rang straight away but said couldnt do anything i have put in a message to customer services”

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Posted 1 year ago

“Website was dire, it wouldn’t refresh, or let me pay, tried ringing to book but lost patience! NOT a pleasant experience!”

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Posted 1 year ago

“Can't change location”

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Posted 1 year ago

“Consistently poor quality, unclean hotels with staff who just don't care. Overpriced in many cases and hugely under deliver.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews