I needed to book 2 twin rooms, mine is for me and my son who is 12. If you select 1 adult and 1 child it allocates a family room which cannot be altered and was at a considerably higher cost and a room for up to 5 people was not required. the only way for me to book a twin was for 2 adults which meant that there was no option to request a free breakfast for my son so I had to pay for both breakfasts. I tried the online chat they couldn't help (they simply didn't know how the system worked) they said to ring the hotel, so I did this - they can't do anything to do with bookings, they gave me a premium rate number to ring (I wasn't doing this from my mobile and to add there was an additional £2.50 booking fee) I have emailed and have not received a response. So the booking experience was pretty awful