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Travelodge UK Reviews

4.3 Rating 9,775 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,775 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Danielle Genockey
Verified Buyer
“I stayed at your Slough Travelodge from 27th July 2023 until Saturday 29th July. Upon leaving as I always do I stripped the beds in advance for the cleaners. I wish I had not!!! I was almost sick. To think I had actually paid money to sleep on that bed and step barefoot on that carpet has left me feeling extremely upset. To add to this I sensitively and discreetly informed the staff at the desk who gave me the email address to email my complaint. This complaint was acknowledged and then has been ignored with no outcome whatsoever. I travel very frequently and 9 times out of 10 always choose to stay with you. I am sorry to have to leave this feedback, but due to NOT having a resolution I have no choice. I do not want to have to do further public reviews. I cannot believe the lack of response to such a serious complaint. I have 3 images that I don't want others to have to see, so PLEASE can I be acknowledged and have this matter resolved? Booking reference 1569464249”
Helpful Report
Posted 2 years ago
Cox
Verified Buyer
“the booking came through at the wrong Ipswich Travel Lodge. I needed to be at Ipswich Central as its a friends wedding, so staying with the other wedding guests! I immediately called to explain, and told call center could not change booking & had to send enquiry or chat via live messenger (never available). Recieved email back basically saying 'hard luck' we wont change it! What????? This is for a wedding, and the correct hotel is actually cheaper than the one I have booked so should be simple transfer! I will be going to social media to show people how utterly terrible this company is!”
Helpful Report
Posted 2 years ago
John Sheppard
Verified Buyer
“She gave me a room with no window I told her I got a lung condition so she moved me into a mold damp room when I advised her of this she made me wait 30 min in the room them said won't move me because something was moved that was totally minor and I think her attitude was unprofessional and hostile . You need a better manager the. These unfair disingenuous managers. This was in Harrow. Worst person I've ever dealt with in the Travelodge most the people are fair”
Helpful Report
Posted 2 years ago
Jonathan Gregory
Verified Buyer
“Booking was easy as usual, however the app and website are not working, so when I went back to modify the booking was not recognised by either.”
Helpful Report
Posted 2 years ago
Helen Williams
Verified Buyer
“We stayed for 2 nights in the Travelodge based in Ancoates, Manchester. The cleanliness of the room was very disappointing. The bedding was absolutely fine but the carpet looked like it had never seen a hoover, it was covered in hairs! The bathroom floor looked like it needed a good scrub, there was what looked like faeces smeared above the toilet roll along with dried vomit or faeces on the back of the door and tiles. When you are paying over £100 for one night you expect it to be spotless, I would be a bit hard pushed to stay here again.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“This was the worst Travelodge I have ever stayed in. The basic facilities and amenities were terrible. The room did not have any air conditioning. It was a warm night so had to have the window open - it looked out onto the back of peoples houses and a busy road the other side ensured a very noisy night of no sleep. Also the guests from hell were staying and there was no one patrolling the corridors so at 3pm there was screaming and door slamming and gunning around the corridors - again ensuring no sleep. A bath towel and hand towel were all that was provided in the bathroom - a floor towel was not considered essential. Awful. The bed wasn’t comfortable not the worst I’ve ever laid on but uncomfortable all the same. It was over £200 for 3 nights stay so not even that cheap. This Travelodge needs money being spent on it. The staff did their best to field my comments in a positive way but I could tell this is not the first time they’ve heard it all. This is not a place for a lone female to stay as I felt unsafe.”
Helpful Report
Posted 2 years ago
Pye
Verified Buyer
“I am extremely unhappy about this booking as when I booked the room the price was £115.59 for 3 adults and 1 child, however on my bank statement it shows £144.09 has been taken from my account. This was not the price shown when booing and will be speaking at the Travelodge about this upon our arrival to hopefully get refunded the difference. Not happy at all”
Helpful Report
Posted 2 years ago
Lisa Wilson
Verified Buyer
“I booked the accessible room to stay with my 90 year old mother, we did not book in until 9pm to find the accommodation was not suitable, as the shower was over the bath, the room was very tired and poorly maintained, and we only had two bath towels, but had to make the best out of a bad situation”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I had an early check in in the basket but when it came to pay for everything it kept denying payment. it was only after multiple attempts that i was then told early check in was no longer available. Also the cost of the hotel had increased by £10 from the previous day when i was comparing hotel prices.”
Helpful Report
Posted 2 years ago
Cuan Hindshaw
Verified Buyer
“Room was dirty. Staff were rude. Was misinformed by reception about opening times for the bar then when questioned this was met with rude response from a male member of staff who seemed more interested in cashing up that deal with guests. Would not recommend this travel lodge to people who live on the streets.”
Helpful Report
Posted 2 years ago
Moore;Moore
Verified Buyer
“Absolutely minging avoid at all costs. Shower curtain dirty at the bottom dust all over the headboard needs a total revamp.”
Helpful Report
Posted 2 years ago
Tom Guttormsen
Verified Buyer
“Utterly useless online booking. How can you have a system that recognizes only UK postcodes? A complete waste of time trying to update and enter the correct home address. Cleary, your system does not welcome international customers.”
Helpful Report
Posted 2 years ago
Terence Parr
Verified Buyer
“There were no glasses/plastic beakers in the bathroom, the toilet seat was loose, the fan in the bathroom did not work. Our first night was spoilt by a car alarm going off at 2 am which continued for at least half hour. The following day we went out a 9 am and returned at approx. 9.30 pm. Our room had not been serviced. The hand towel we had put on the bathroom floor to use as a bath mat was still on the floor and the floor was still wet. The bed was not made. On going to reception to complain we were given another 3 hand towels and were told that bath mats were not provided. Our second night was again spoiled by a smoke alarm going off at 3 am. We were so disappointed that we decided to return home the following day rather than stay the third night which we had booked. When leaving on Sunday morning the reception was closed. Wishing to speak to someone we banged on the counter. An employee came through from the office. On being told why we were leaving early she informed us that Travelodge do not service rooms. We were never told this. If we had been we would have stayed elsewhere. For the price we paid, the service provided was inferior. We realise the alarms were not the fault of the hotel/staff. I feel under these circumstances we should be reimbursed at least the cost of the Sunday night.”
Helpful Report
Posted 2 years ago
Qureshi
Verified Buyer
“My rooms smells of urine not very happy especially travelling for three hours with my family”
Helpful Report
Posted 2 years ago
Sajid Khan;Sartaj
Verified Buyer
“Room was smelling it was noisy throughout the night, there was no cleaning at room,broken hair was all over feel like sick. There was no shampoo at the shower. Check desk was closed until 3pm all guests were waiting in queue to check in, no one was there even to allow 10minuts before. Room was very expensive like 5star but unfortunately it was 1star. I will never use this hotel again.”
Helpful Report
Posted 2 years ago
Daniel Kreft
Verified Buyer
“Terrible booking experience. Took two hours before the system cleared itself.”
Helpful Report
Posted 2 years ago
Williams
Verified Buyer
“Very unclean hairs in Bath and a unpleasant smell in the room. Only 1 chair provided in the room for a family of 4. Costumer service wasn't great was not given any information.”
Helpful Report
Posted 2 years ago
John Langabeer
Verified Buyer
“app kept adding rooms them would not accept my card I was trying to book a room for my husband. worse site I have ever used”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“It’s in bad repair, if you think it’s acceptable to have ripped, damaged chair also big chip in bathtub. Looks like it’s been there a long time.”
Helpful Report
Posted 2 years ago
Ian Collingbourne;Lynch
Verified Buyer
“I booked the wrong Travelodge hotel in Cambridge but your administration would not swap it because it was a Savers booking! Poor customer service!”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,775 reviews
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