My first impression, when I entered the room, was that it wasn't cleaned properly. The windows were left open, so the room was freezing. The heater didn't warm the room up very quickly, even when I put it up to 30 degrees. It also made clonking noises all night. The pillows on the bed and the top-up sign looked as if they were thrown onto the bed. Obviously, the room wasn't checked!!!! I had to share the bathroom with a 'daddy long legs'. The bath had a dirty ring around the inside. The chrome wasn't cleaned either. The wall by the toilet was filthy. The kettle was dirty on the outside, lime scale on the outside too!! The inside of the kettle was even worse, looked as if it hadn't been descaled since it was put in the room. It made the tea taste absolutely disgusting.