A shambolic experience with the assistant manager. So rude and careless. Victor I believe was his name. Our car was parked in the car park, the “assistant manager” and 2 other colleagues smoking right outside the front entrance. When asked about unlocking the shutters for the car park. Got the most disrespectful look, he shook his head in disgust as if we were in the wrong for disturbing their “smoking social time”. Not only that was very rude and blunt to get his coworker to open the gate. Fair play to the co-worker who was friendly enough and apologised about his MANAGER’s manners. After a long trip before and then a long trip back just needed a break and did not expect that from a manager. Definitely would be looking to contact travelodge customer service because that was so rude to me and my partner which we did not expect. We even asked as politely as we could! Didn’t realise asking a question which is our right as pretty much customers was so wrong!