Greetings, the online booking is quite well structured and friendly uses. It would have deserved at least 4 stars. However, I was not well impressed contacting your call center. I needed additional information and the first person I got in contact with was unprofessional and unpolite, let's say even a bit rude. Fortunately I didn't give up and tried to reach a second number, this time I was supported very well. I have been your guest in the past and we decided to come back and stay with my family at Travelodge since the last experience was good. I hope this post can give you adding value. In my opinion, having a bad experience with the first approach can mean losing chances of new incoming clients, but it can also damage the professional image of your service. I will be glad to support you further in case you will need additional information on this particular case. I look forward to coming to London soon. Thank you and Best regards. Palmina VICENTI