Previously Travelodge has been a very good place to stay at a competitive price. HOWEVER, this time I booked a twin room on the website and when the invoice came to my email a double was listed. I rang the hotel who said they could not help and also the main office where I was told, equally unhelpfully, that I would need to pay a £10 fee to change to the twin. I explained I had pressed the buttons to book a twin online but this was not taken into consideration despite the fact I contacted the hotel and main office immediately the invoice came to my inbox. I have contacted the customer service email address explaining that my husband and I have to stay as we are seeing a social worker for my elderly aunt 91 who has been in hospital with a very severe infection but have only had the "we've got your message" response so far. You get 2 stars because we have happily stayed there before but no more as, due to the problem coming from your site [I have a screen print of a strange message that accompanied my request] and the fact we have stayed many times before I feel the £10 should be refunded - or a credit note for a future stay be given to us. The £10 would be very helpful as this could go towards petrol for our extra trip to see auntie - we live over 100 miles away. I have thus communicated by email and telephone.