Having booked 3 locations with Travelodge - Saltash, Gateshead and Derby the same issues existed in all of them when booking. Slow & unresponsive system with poor navigation when looking at all the hotels in the area; changing dates takes time and the option to get another better price with either same or different hotel is useful but moves you away from dates to another month at times! Prices are not competitive when you actually visit the hotel room - Saltash was not worth half the cost (£227 for 4 nights) as they had water pump issue so the welcome was more panic than warm; lack of room space; tv position completely wrong; lack of plug points; shower tray overflowing due to poor plumbing; Head Office decision to make cost savings meant no glasses in bathroom, lack of basic amenities (beverage for 1 cup for 2 people!), towels for 1 person (with 2 guest!), no floor mat or safety handles in bathroom!! When Reception was told about the lorry park with lorries driving in after Midnight and drivers making teas and food at 4 & 5AM Gary at Reception was not bothered and could not care less although it disturbed our sleep - so not impressed by the lack of responsiveness as he said "although it's our area we are not responsible for who parks and what they do especially if they disturb our guests!!" You don't know of these issues when you book as you are NOT honest & open when you describe the location and when we arrive it's too late!!
2 years ago
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