When we both arrive we had a family room it was endless problems one thing another first * bath was too small plus other things listed below * sheet and pillowcase both had holes in them * No shampoo 🧴 wasn't fill up got a cup of the shampoo in the end * No bedside table to put eg fire alarm for deaf people * TV was too small * Doors from bedroom and corridor are so stiff to open them not suitable for older and disabled people * Breakfast was appalling why myself is diabetic hubby never had cereal and among other things again wasn't suitable however I ate all of it and half of the cake * stain on carpet