I needed to speak to staff as I needed a room configuration that could not be booked via the website. Staff were brilliant in handling calls, response to email, Live Chat is a non-starter as no one is available, but word of caution that calls to travel lodge are very expensive and total cost is not as advertised. Its left me surprised why a company promoting budget as a main selling point haven’t changed the phone pricing model as per other national companies. In summary, staff are responsive, prices are good if you don’t need to talk to someone. Whatever you do do not contact via phone.