Upon arrival the night staff was awesome, promt and very helpful. Great start. We arrived very late after a 8 hour drive and was desperate for a nice hot bath n bed. The bathroom and bedroom were filthy, did not want to get a bath, previous guest pubic hair in the bath, mouldy shower curtains, soap scum on the side of the bath, awful dirty taps and shower. Sink had to be cleaned before I could bring myself to brush my teeth. Mirror was half wiped. Bathroom bin caked in dust/dirt. The bathroom floor was the cleanest part. The bedroom was caked in dust, skirting boards, head board, windowsill also has previous spill on it, also the flooring has not had a good hoover in a long time.