I have used Travelodge for years and give them 5* except!!!!!!! This time I set up an account and made a mistake in writing my email address. In my account, I can change anything except the email address. We can't get emails from them like confirmation. You say, phone the helpline at £0.13 per minute. Well I tried but the waiting time just kept mounting up. I've written to head office and asked them to change the mistake. It would have been easier if I could email Travelodge but this is not an option. I think customer services could be a little better than this, so 2* on this occasion.