We have stayed with Travelodge previously and not had any issues however this time when we arrived we noticed a horrible fleshy looking stain on the wall that my partner had to wipe off, the bed was full of bits and stains from the previous guests, there was mould starting to show through on the ceiling and dust everywhere. As an asthmatic I struggle with dust. The corridor we were in was also very noisy with children running up and down until quite late at night. We raised our issues with the reception staff who assured us that she will get a cleaner to come straight to us in the morning. She also offered us complimentary breakfast but given the state of the room we refused to eat there. She didn't offer us a refund on the rooms as we just wanted to book a different hotel and leave there completely. We went out as we had a day out planned and got back to the room at about 9pm, only to realise they had done nothing about it. The initial woman we spoke to was really helpful however the rest of the staff she handed over our complaint to were hopeless and did nothing. I will never stay with Travelodge again.
1 year ago
Travelodge UK has a
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