Rookie mistake but I booked the wrong hotel by accident, this was on the saver rate and I asked if I could change to the correct one - which was more expensive than my first booking but I was happy to pay the difference. Despite there being availability at both hotels they have shown a complete lack of understanding in my mistake. I even booked the correct hotel so they knew I was not trying to back out of the initial booking but still no acknowledgement - I think this sheer greed is unfair to a customer who made a genuine mistake and wasn’t trying to back out of a booking - just change it to the correct hotel.