I have no idea why United Airlines seems to have outsourced their entire phone customer service to Travelopod, but that’s what they have done. I needed to call UA because they changed a reservation I had purchased and the timing no longer worked for me, and I couldn’t find flights on their website that could work. So I called UA expecting to speak to a UA rep, and instead got routed to Travelopod. I didn’t realize it was a totally different company until after I had cancelled the UA reservation and was working with them to make a reservation on AA, which is the airline I usually fly on. They quoted me a ridiculously high price for the tickets I was purchasing, but this trip is coming up fairly soon, it’s to visit my brother who has been ill, and I needed to be sure I had tickets. So I went ahead and booked it through them. When I had a chance to look for the reservation on my frequent flier account on the American Airlines website to print out the eticket, I saw that the price listed for the ticket was hundreds of dollars less than what Travelopod had charged. I called Travelopod to complain about this and got quite the runaround. It was only when I threatened to write a really negative review online that the person I spoke with wanted to try to do anything for me. She said they needed 24 hours to look into it and would call me back. When they called back they went through long explanations that made no sense about why they can’t do anything for me, because airline fares change from day to day and when I called them, the price they gave me is what AA was showing. The reason this made no sense is that Travelopod’s own voicemail that one listens to while waiting to speak to a rep says that the reason one should work with them is that they buy tickets in bulk and offer up to 30 or 40% off of regular published fares. So explaining to me that the published fare at the time I bought the ticket was what I was charged, actually didn’t make sense for a company that advertises offering lower than published fares. We went round and round for some time and eventually I was just tired of arguing and gave up. So all I can do is write this review. I would strongly urge travelers NOT to work with this website. Expedia is way better, if one doesn’t want to go directly to the airlines’ websites. This company is a big ripoff and what they tell you is mostly bullpucky. Don’t use them.